Stolen phone & Orange care

[Guest scaryscotsman]

HELP!!!!!!!!!!1

I've searched the forum and had a wee read at the Orange care T's&C's. Some unmentionable recently stole my lovely SPV (thankfully my 256mb card was in my car stereo at the time) and I was wondering if I am still covered by care or if someone else steals this phone will I get a replacement? The thing is the phone they sent me has a few faults and I would like it replaced through care as I cant really be without it for a couple of weeks like some people are experiencing with warranty claims. Thanks again.

[Guest Gorskar]

well, you are still covered by orange care, but I hope you are not suggesting Insurance fraud.

Orange will replace it if it is faulty, and if you have Orange Care, then you should get a replacement sent out within 24hours.

[Guest Will]

if you had orange care, and someone stole the phone, ring them, i'm not sure if you are covered if the phone was out of your immediate area, but it's worth a try...

The other phone??? eh?? not sure what you mean.

if you purchased a new phone and it has an orange badge on it, you should be able to transfer care onto this phone??

I might be wrong, and i'm sure the guys on the forum who work/have worked for orange care, will be able to post more..

Will

[Guest scaryscotsman]

My apologies! I didn't make my post clear enough. The faulty phone that I have is the replacement SPV that Orange sent me after the first one was stolen. I was really just checking if I could still use O care to replace the faulty phone instead of waiting on a warranty repair. I was also curious as to what would happen if some other bugger decided to help themselves to my phone bearing in mind I had aready claimed this year ( I had had 4 years no-claims!). Thanks for your replys already posted.

[Guest awarner [MVP]]

If they sent you a faulty phone then they need to replace it, it should not affect care as it's their fault.

[Guest neilg]

I had my phone stolen (SPV) on a foreign trip, went through all the trouble of getting a crime number etc, and then they caught a guy with it amongst a load of others at the airport. Unfortunatly O had already processed the claim and so even though I had the old phone sent back to me it was IMEI blacklisted. It is nice to know that this all works but seemed a shame I coudnt send the new one back and save all the costs of processing my claim. In the end just sent the original handest back which I assume gets put into the reconditioned pool.

Since then the new phone has had the headset problem and been replaced in the normal way thoruhg care