Guest jmjarvis Posted July 25, 2003 Report Posted July 25, 2003 Didn't want to say anything until I had it in my hand but...... Called Orange yesterday to report that my SPV had a lot of dust on the screen and various areas were becoming difficult to read. I also mentioned that sometimes just sometimes when unplugging the headset it remains in the headset profile. The polite lady said that the SPV was out of stock and I could either wait or they could send me the E100. Hmmm just give me a second there........ no no don't rush me I need to consider this very carefully :wink: See did say, whilst mulling it over, I must warn you though that you cannot go back to the SPV after receiving the E100. This made me think about the whole thing a little more making the descision oh so difficult :wink: So I said yes to the E100 not believing this whole conversation for one second. I grabbed her name and made her spell out the differences between the E100 and the SPV. I also made her read back the notes she'd typed into the system. Low and behold the man in his white van turned up around 20 minutes ago with a new E100, battery, charger, manual, CD & headset. I had to give him back the old ones but hey I'm not complaining. Jas
Guest markd66 Posted July 25, 2003 Report Posted July 25, 2003 I don't know whether to laugh or cry :) :cry: On Wednesday, I had to ring O and report that my 3rd replacement SPV had gone 'sunset-screen-happy' (as well as having problems with the on/off switch). I was offered the DMR (I could tell you that the current DMR for the SPV is the T68, but then I'd have to kill you or something) but naturally I refused. Apart from anything else, I've already got one ;) The replacement arrived Thursday evening at about 9:30 (I was last on the van). Today, at about 11am, I rang O to complain that this replacement also has problems switching on (average of 5 pushes of the button). My 4th replacement is due tomorrow - no mention of it being an E100 so I guess I'm getting another refurb SPV. Which is fine - all I want is an SPV that doesn't take 2 minutes to power up (let alone boot!) - but it's a bit frustrating to be told one day that I can't have an E100, but if I'd waited a day then I'd have been offered one automatically :x Here's hoping the next one is better than the last 4...... Mark.
Guest jmjarvis Posted July 25, 2003 Report Posted July 25, 2003 Hey Mark, The first customer service person I spoke to said that the current DMR was the T68. I obviously wasn't happy with this after upgrading from a T68 to the SPV. In fact I still have 2 T68's a bluetooth headset & camera all sitting in the boxes here. I demanded that I wanted to speak to a supervisor and after a little "tussle" with him telling me that "they will tell you exactly what I've just told you", he put me through. After a little conversation about I didn't want to go back to the T68 she put me on hold for a little while and then handed me back to the first guy. He said Oh well I've learned something today. I asked what it was and he said the first DMR is the T68 but if you press "the key", he didn't tell me what it was, the E100 comes up on the screen. So Orange CAN replace faulty SPV's with the E100. I think they just try to fob you off with the T68 if they can. Keep at it is my advice. They CAN and DO do it Jas
Guest markd66 Posted July 25, 2003 Report Posted July 25, 2003 [Note to self] Must try harder with OCS rep next time..... If the next one is a duffer, I'll give that a go :) Cheers for the tip Mark.
Guest jmjarvis Posted July 25, 2003 Report Posted July 25, 2003 Hey Mark, Good luck, Let us know. Jas P.S. These are my opinions but the E100 is well worth the change. The screen IS brighter - makes you feel that the SPV had a filter over it. The keys are more tactile and precise esp the power button and the joystick......well thats a joy. Its everything the SPV "SHOULD" have been.
Guest markd66 Posted July 25, 2003 Report Posted July 25, 2003 All I want is a phone that behaves! If the next refurb SPV works ok I'll be happy - if not then I have another angle next time I speak to OCS Cheers, Mark.
Guest markd66 Posted July 26, 2003 Report Posted July 26, 2003 The courier dropped off the replacement this evening about 8pm. We shared a quick joke about SPVs (same driver 5 times :) ) At 8.30 I was back on the phone to OCS - more power button problems *and* the new phone has no antenna plug cover. Went through the usual stuff. Once again I said that a T68 was not a DMR and that I wanted a working SPV or an E100. I mentioned that there might be a way to override the DMR. Helpful OCS rep went off to speak to his supervisor and (allegedly) they cannot, under any circumstances, override the DMR. Moreover (threatening overtones) if I accept the DMR they will send my SPV off for "testing" - be my guest, if it won't power up for me then it won't power up for you either :x So, another SPV will wend it's way to me tomorrow between 6 and 10. And again, if it powers up ok (eg. I push the button once for a few seconds) then I'll be more than happy and that will be that. If not, then I'm going to try the Exec Office. Cheers, Mark. PS. Subsequently to calling OCS, I discovered that this one has a new fault - with the voice recorder button pushed down, it won't power up *at all* (I got bored after 40 goes) so I can't even restore a backup onto it. PPS. [rant mode] FFS! All I want is a working SPV!! I love the phone and the things it can do - I just need one that is reliable ie. responds to it's power button!!! [/rant mode]
Guest Will Posted July 26, 2003 Report Posted July 26, 2003 ring back and request a NEW not refurb spv. Or a NEW (not refurb) e-100. You should not be the tester for refurb phones. Will
Guest markd66 Posted July 26, 2003 Report Posted July 26, 2003 Will Already resolved to do that (via the EO) on Monday if the next one does not behave. For the record... SPV 1: stuck in headset on day 13 of new contract (so I could have bailed out then if I'd wanted to) SPV 2: dust under screen after a day, significant after a week or so SPV 3: power button problems SPV 4: power button problems (and got stuck in sunset screen) SPV 5: power button problems SPV 6: ..... ? I'd be happy with a properly working SPV without power button problems - really, I would - but as I know that E100's don't have power button problems, I don't think it's unreasonable for me to seek one as a replacement. Roll on Sunday..... Cheers, Mark. PS. Oh, and I am an Orange customer of 9 years standing (April 94) who has only ever made one Care replacement request until I got an SPV...
Guest Swift_gti Posted July 26, 2003 Report Posted July 26, 2003 i thought that was just the norm for an spv... the power button on mine needs to be pressed at just the right and to get it to turn on, it's been like that from day 1
Guest markd66 Posted July 27, 2003 Report Posted July 27, 2003 Swift_gti What I am finding is that I can turn off the phone (or use the Radio Off menu) without any problem (therefore the power button works, mechanically-speaking). However, powering the phone up typically needs 2+ pushes (my current record is 12) - duration of push doesn't seem to be a factor. Occasionally the green LED will flash on for a second or so, but the phone doesn't power up. Normally you can get the phone to power straight back up if you have just turned it on - but leave it for a few minutes and then the problems start. Sometimes you get lucky and it powers up first time, most of the time it needs around 4-5 pushes. Cheers, Mark.
Guest James Posted July 27, 2003 Report Posted July 27, 2003 i get that power up problem as bad as you mate.. only thing is i dont think i will be able to get mind replaced :D a bit modified. :) Posted from my SmartPhone!i get that power up problem as bad as you mate.. only thing is i dont think i will be able to get mind replaced :D a bit modified. ;) Posted from my SmartPhone!
Guest markd66 Posted July 27, 2003 Report Posted July 27, 2003 Ok, so tonights' replacement turned up about 4 hours ago (the courier rang me and asked if he could drop it early seeing as he knew where I was :) ) The new one has a couple of scratches on the base, close to the USB socket, but nothing I can't live with. But [sounds of drum roll] - it powers on if I hold the button in for 3 seconds. Consistently. So far ;) The acid test will be leaving it powered off overnight, but - fingers crossed - it's a big step forward from the last, er, three (sorry, lost count there for a moment). Thanks to all for their comments and advice.... Cheers, Mark.
Guest Hax Posted July 27, 2003 Report Posted July 27, 2003 I'm surprised that you're managing to get all these replacements Mark. My phone (and from what I've read - other people's phones too) does the same. I could understand if it didn't power up at all. Agreed, it shouldn't be this way, but with the way things work these days and a power button not just being a power button (i.e. the powr on process is controlled by the processor) there are many devices that behave in a similar fashion (my 8310 could be a right little sod to turn on at times!). To me, this is just a *very* minor annoyance - mainly because I normally just leave the phone powered up all the time, but I guess that if you turn your phone off regularly then you will start to get a tad irritated with it.... Hax
Guest markd66 Posted July 28, 2003 Report Posted July 28, 2003 Orange have never questioned the fault. I could live with having to give the button a couple of pushes, but not upwards of five. The first two SPVs I had were ok in this respect - the next three weren't. Imagine what the manual would look like if this were normal behaviour: "To turn the phone on, press the power button on the side. You need to push the button a random number of times, and for varying durations, before the phone will turn on. This may take up to a couple of minutes" It may be a minor annoyance to some, but not for me - spending two minutes wondering if your phone is ever going to come on when you need to urgently leave the house and if the phone isn't going to work then you need to dig out a spare, hope that it's charged etc etc.... But maybe that's just me :) Cheers, Mark.
Guest solo Posted July 28, 2003 Report Posted July 28, 2003 The one time I needed my SPV to switch on first time came when I went through security at Luton airport last month. Security decided to pick on me ( :) ) for some reason, so when they went through my hand luggage they found my SPV and asked me to switch it on. It took a minute or so of frantic button pushing before the SPV finally came to life. This is obviously a fault, so perhaps I had better get on at Orange ... Solo
Guest bassman42 Posted September 16, 2003 Report Posted September 16, 2003 To add my tuppence worth. I called Orange over the weekend as on Saturday evening the SPV completely locked up during a call and then took about 5 minutes to power back up again (thought I was about to see the Orange screen of death!). The call centre bob at Orange suggested that as this was at least my 4th SPV handset then they should really escalate the phone to their tech team?!?!!? and they would call me within 2 days. I reluctantly said fine Something made me call them again yesterday afternoon and the bobette that I was put through to confirmed that nothing had been escalated anywhere on the previous call so I went through the rigmarole again of explaining........anyhoo, eventually I said I don't want another SPV, I've had 4 of them and they've all failed from different faults. She checked on the system and advised that there would be an upgrade fee to change models and then stopped and continued with "We could provide the SPV 100 free of charge" so of course I said yes, as long as it works fine, I'm happy, if it doesn't I'm afraid come the end of my current 12 month contract I shall be ditching the SPV line altogether which would be a shame as when its functional its a dream.
Guest Gorskar Posted September 16, 2003 Report Posted September 16, 2003 Nice one - the e100 does fix the power button fault found in the original SPV, and seems a little more stable. The buttons are much much nicer too. There should be an update soon (according to Mr Orange) with a new radio stack version, which will help with some of the other problems we are experiencing, and apparently improves battery life too. Hope your new e100 works out for you.
Guest hk Posted September 17, 2003 Report Posted September 17, 2003 Markd66 : OUch man... your on your 6th SPV?? What do you guys do to your phones... I remember when Mono first got his he broke it in a few weeks of having it, had my e100 almost 2 months now, and other than the damn thing hangning when it receives sms and the other usual complaints about the buggy software, I havent had a problem with it. I have been dropping it a lot lately.... but thats due to a lack of cafeen in my blood... this is being worked on with most haste as we speak ;)
Guest markd66 Posted September 17, 2003 Report Posted September 17, 2003 Well I'm actually now on my 7th, although this one is an E100. As luck would have it, after all the grief and aggravation I was one of the winners in the E100 compo.... Funny thing, life ;) Cheers, Mark. PS. And the E100 has *none* of the faults of my SPV.
Guest daveni Posted September 17, 2003 Report Posted September 17, 2003 Hi guys, I've got the usual Orange SPV at the moment, backed up on SD card. Had to have it replaced so restored perfectly from one SPV to another, what if i get a SPV E100 (as my SPV is playing up again so if none in stock they might give me a E100?) would it restore the same or would I then lose something as the OS is slightly different on the SPV E100, yes? I'm sure it probably says about this somewhere, if so sorry and can someone point me to the right link! Cheers Dave
Guest kmon Posted September 18, 2003 Report Posted September 18, 2003 Do you guys have the £5 a month insurance? Or does this 'fault' thing, not come under that.... only i have had mine 10 months without insurance.. but exprience all these problems.....(and more?!) just wondered????. Kmon :roll:
Guest cyrilthefish Posted September 18, 2003 Report Posted September 18, 2003 Hi guys, I've got the usual Orange SPV at the moment, backed up on SD card. Had to have it replaced so restored perfectly from one SPV to another, what if i get a SPV E100 (as my SPV is playing up again so if none in stock they might give me a E100?) would it restore the same or would I then lose something as the OS is slightly different on the SPV E100, yes? I was also one of the lucky ones to get my SPV replaced with an e100 ;) As for restoring the data, the e100 seems to have a slightly newer rom image than the SPV, so i left it alone. I just restored the bootloader and IPSM from my SPV backup and it worked fine, so i'd suggest you do that
Guest daveni Posted September 18, 2003 Report Posted September 18, 2003 I was also one of the lucky ones to get my SPV replaced with an e100 ;) As for restoring the data, the e100 seems to have a slightly newer rom image than the SPV, so i left it alone. I just restored the bootloader and IPSM from my SPV backup and it worked fine, so i'd suggest you do that Thanks for the info, good to know! Cheers Dave
Guest hk Posted September 19, 2003 Report Posted September 19, 2003 Do you guys have the £5 a month insurance? Or does this 'fault' thing, not come under that.... only i have had mine 10 months without insurance.. but exprience all these problems.....(and more?!) just wondered????. Kmon :roll: I have the OrangeCare worth it imo.
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