critical communications services failed

[Guest unclelimey]

hi, i just got a replacement spv (canary) from orange.. when it put it in the cradle, the computer sees the phone and syncs ok, but when i click on explore, a message comes up saying "critical communications services have failed to start, please reset mobile device"

i turned the phone off and on again, and also un-installed and re-installed active sync 3.7 on my pc, but i am still getting the same message,

can anyone help as i cannot explore my phone... have i missed a setting somewhere?

heres hoping

thanks in advance

[Guest awarner [MVP]]

Try unplugging the cradle from the PC and re-connecting into a

different USB port.

[Guest martin]

If you do a search on 'critical communications' you'll find a few topics on this error. Hopefully your answer is in there somewhere.

BTW Do you have a firewall loaded on your PC ?

[Guest unclelimey]

thanks for pointing me in the right direction, i have fixed the problem, it was indeed to do with the firewall, i use zonealarm and the windows explorer was set to not allowed, i changed it and all is well again

many thanks :)