Help!

[Guest benzo]

I've bought my orange roaming activated SPV with me to Washington DC thinking that I will be able to use it here. Currently, I can't.

My SPV is not giving me the option to pick the US PCS frequency (as documented in http://msmobiles.com/article.php/28.html ). When I go to Band Selection, I only get a "1" (without the quotation marks) in the menu box.

I phoned up orange (at great cost) and they said they do not know what is wrong, but will resend an update menu options SMS to me and that there is a 50/50 chance that I will receive it here in the US- bloody great.

Does anyone have any advice/ideas as to what I can do to get my phone up and running here in the US? I am here for 3 weeks and am expecting some important calls.

Thanks!

Benzo

[Guest awarner [MVP]]

Moved to H&A

[Guest martin]

Hi benzo

Sounds like your menu settings have got a little corrupt :) You probably need to hard reset the phone to get the menu back to normal unless anyone knows another way.

There is a possible temporary solution to save doing this now. If you have the registry editor you can try and set the network to PCS there.

HKEY_CURRENT_USER/Control Panel/Telephony, Values - BandSelection

1=GSM, 2=PCS

[edit] You could also just try changing it to 2 in the settings-Telephony- Band Selection menu.

[Guest benzo]

Thanks Martin for the advice.

If I hard reset, will I lose all my contacts, SMS data & current UK smartphone OS version?

I don't mind losing the software and unlock status. But everything else will cripple me.

Thanks Martin.

Benzo

[Guest martin]

Have you tried changing it from 1 to 2 in the menu first ?

If you click on the '1', what options do you get ?

A hard reset is a last resort and you must backup your contacts, calander etc to the PC as this will be lost on the phone ?

[Guest benzo]

When I try and change from 1 to 2 and click OK, I get:

Error

The settings could not be saved.

I can't Reg Edit as I do not have my hotsync cable with me and am in an internet cafe.

So it looks like a hard reset unless someone comes up with an idea.

This is such a drag.

Thanks for all your help.

[Guest martin]

When I try and change from 1 to 2 and click OK, I get:  

Error, The settings could not be saved.

Not good :)

I can't Reg Edit as I do not have my hotsync cable with me and am in an internet cafe.

The Registry Editor is a program that resides on the SPV itself but I assume from what you say that you don't have this installed.

The trick is being able to backup you data before a hard reset :?

[Guest benzo]

Your right Martin,

Things looks pretty bleak. I can't reg edit, I can't hard reset or I'll lose everything.

I have a useless phone in the US. As much as I dislike Nokias, their triband capabilities were easily accessed.

I now have to rent a crappy phone here.

Thanks for all your help Martin.

[Guest nickcornaglia]

Can you use orange backup to backup your phone...hard reset...then restore your contacts? Or can you not even get that far because you have no service here? So that wouldn't help.

Doesnt the 800mhz band work here at all?

[Guest benzo]

I fixed my triband roaming problem.

Using smart explorer, I renamed my SMS folder in the IPSM and copied it over after a reboot to my SD card.

I then hard reset. As if by magic, the band selection menu reappeared giving me the option to pick PCS frequency.

I had read somewhere in Modaco that AT&T do GPRS. So I picked that as my network provider.

I then used orange backup to restore my contacts (thankfully it was up to date as I use orange backup every other day in the UK!!!).

I OTA unlocked my phone again using the Orange website.

I redownloaded smart explorer over GPRS and installed. I used this to access my SD card and all the software I installed on it and to create short cuts to the start menu for full access.

The only things that are missing:

My ringtones

homescreens

IA Album (installed on my phone :) )

But otherwise, I am happy.

Thanks for everyones help!

Benzo

NB It's crazy that I was able to do all of this to solve my problem without sync software and sync cable!!

[Guest casperr]

I am disappointed with the tanager. Is this the same case for other people who have been to other countries using different frequency?