Guest ksa Posted July 28, 2003 Report Posted July 28, 2003 hii after trying to upgrade my smart phone it did not pass cause of the pc and the electricity failier i tried to repoot my smart phone it gives me 3color screen after that i tried to connect it to the pc and downloading the upgading file again the pc gives an error message sayed (the smartphone software updatecannotopen the reom image file . download the correct rom update ) i sendyou thismessage pefore but thanks to you you told me to do hard reset . i did it but for noyhing i need the correct rom file and also the active sync.could not recognise my i mate smartphone. please try to help if you can iam very gratefull to you :shock: :) :P :( :o
Guest martin Posted July 28, 2003 Report Posted July 28, 2003 What network are you on ? What was your original software and what software file are you now trying to load ?
Guest awarner [MVP] Posted July 28, 2003 Report Posted July 28, 2003 When in the Canary screen activsunc will not see the phone, look in the bottom of the screen and if it says USB then it is connected ok. As the update was interrupted this may have killed your phone, it can be possible to fix this by restoring the botloader via the SD card, a solution will be posted soon hopefully for the more inexperienced user.
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