Guest ppcsurfr Posted August 4, 2003 Report Share Posted August 4, 2003 Ey ppcsurfr! You still think I asked the wrong questions?!! I am sorry but I really did not like the way you phrased it. Trained or not, the persons I spoke with said they had to ask their I.T. personnel for confirmation about this... I waited then they came out with the answer... I really wish their I.T. personnel are fully trained!! Maybe they misunderstood what their I.T. people told them.. Ey dinoalbert! The ball will start rolling tomorrow... Take care guys! Sorry about that... You may have asked the right questions... but I'm not sure if you specified CSD or Circuit Switched Data... which is what they call Dial-Up connectivity for GSM phones. The guy who answered you may not have been briefed at that though... So if you asked how you may be charged if you were to call up an ISP... then they might have thought that it would go through voice channels instead of the fax/data channels. If you said CSD, and they confirmed that the call will go through CSD, then they're in big trouble because the service is specified. Just to calrify things... Mabuhay! ~ Carlo Link to comment Share on other sites More sharing options...
Guest tyrone_q Posted August 4, 2003 Report Share Posted August 4, 2003 I think explained it simple enough.. I am a technical person and I know the persons I was speaking with are not. For this reason, I did not use any technical terms. I explained it in very simple terms.. all details provided... well... all's in the past now.. I just have to wait for the results of my complaint.. I really wish they would fix the way provide support and information.. anyways, thanks peeps! Link to comment Share on other sites More sharing options...
Guest ppcsurfr Posted August 4, 2003 Report Share Posted August 4, 2003 I do hope they get this sorted out. Good luck. Mabuhay! ~ Carlo Link to comment Share on other sites More sharing options...
Guest jabez Posted August 5, 2003 Report Share Posted August 5, 2003 Hi People! I deliberately lowered my credit limit for this line (my second) because I gave the phone as a gift to my teenage sister. Yes, I have proof of payment - an OR from SMART when I got the phone during their Addict Mobile launch in Subic. As an additional proof, I have my credit card bill and payment slip. My point is ... they made the mistake in not posting this payment ... why is it that we are the ones who suffer. My sister has no problem with the low credit limit ... but the phone has been redirected about three times since May ... I am here in the States so I have to enlist another sister to fix the problem (with SMART) who is also having problems with her own Addict Mobile line. The last time they e-mailed me ... I was told that my personal line which I left with my son was also redirected. Di ba medyo nakakabaliw na 'to??????? :x Link to comment Share on other sites More sharing options...
Guest jabez Posted August 5, 2003 Report Share Posted August 5, 2003 Hi People! I deliberately lowered my credit limit for this line (my second) because I gave the phone as a gift to my teenage sister. Yes, I have proof of payment - an OR from SMART when I got the phone during their Addict Mobile launch in Subic. As an additional proof, I have my credit card bill and payment slip. My point is ... they made the mistake in not posting this payment ... why is it that we are the ones who suffer. My sister has no problem with the low credit limit ... but the phone has been redirected about three times since May ... I am here in the States so I have to enlist another sister to fix the problem (with SMART) who is also having problems with her own Addict Mobile line. The last time they e-mailed me ... I was told that my personal line which I left with my son was also redirected. Di ba medyo nakakabaliw na 'to??????? :x Link to comment Share on other sites More sharing options...
Guest v3il Posted August 8, 2003 Report Share Posted August 8, 2003 well if its of any consolation, I think Globe's CS sucks too. big time. they're so eager to cut people off who haven't paid their backlogged bills (wala pang 2 months ssa billing cycle, putol kaagad), tapos aangasin pa ako ng CSR nila... Link to comment Share on other sites More sharing options...
Guest ppcsurfr Posted August 8, 2003 Report Share Posted August 8, 2003 This is wit regard to the SAP only... we will be working out with SMART to update the Customer Care Officers with the latest news, software, work-arounds, etc. Hopefully you will all be less angry the next time around. :-) PinoyPocketPC/PinoySmartphone tapped for SMART's SAP Clinic Mabuhay! ~ Carlo Link to comment Share on other sites More sharing options...
Guest orion Posted August 14, 2003 Report Share Posted August 14, 2003 can anyone suggest site where I can download free games for my smartphone? Link to comment Share on other sites More sharing options...
Guest Chito Posted August 14, 2003 Report Share Posted August 14, 2003 I went yesterday to Smart Megamall to have my smartphone software repaired (tried to downgrade to 1.37 ROM from 1.04 w/o an sd/mmc card). Lo and Behold, they now have a dedicated sale rep for the smartphone. I ask him abouth the smartphone w/o telling him that I was already an owner and, hold your breathe, he really knows something about the smartphone. Anyway, they were able to fix my problem in less than 30 minutes although they still don't have any accessories. Link to comment Share on other sites More sharing options...
Guest binky_p Posted August 14, 2003 Report Share Posted August 14, 2003 I went yesterday to Smart Megamall to have my smartphone software repaired (tried to downgrade to 1.37 ROM from 1.04 w/o an sd/mmc card). Lo and Behold, they now have a dedicated sale rep for the smartphone. I ask him abouth the smartphone w/o telling him that I was already an owner and, hold your breathe, he really knows something about the smartphone. Anyway, they were able to fix my problem in less than 30 minutes although they still don't have any accessories. good to note that Smart now have a sales rep dedicated to our smartphone...this is what we need from them...but i get almost all of my querries answered better here at modaco...cheers to all modaco members.. :) Link to comment Share on other sites More sharing options...
Guest dinoalbert Posted August 14, 2003 Report Share Posted August 14, 2003 can anyone suggest site where I can download free games for my smartphone? @orion, welcome to Modaco! I suggest we post/ask questions in the appropriate thread.....this thread is about Mad at Smart Phils and its irrelevant to ask about free software sites :wink: cheers... Link to comment Share on other sites More sharing options...
Guest rodnav Posted August 18, 2003 Report Share Posted August 18, 2003 Well this post really belongs on this thread because I'M FUMING MAD AT SMART!!! I haven't received my bills from smart for the past 2 months and suddenly i can make any calls anymore. It was working fine this afternoon. but around 10 pm, i found i could no longer make any calls or send any messages. I checked my balance over the phone last week and it was 1500 pesos. half of my credit limit. now i checked again it was 3004 pesos. I guess i went over my credit limit so i wanted to increase my credit limit but i can't make calls even to *888!!!!! I got my Addict Mobile plan last May and their bills never came back on time, last july i went to Smart Wireless center Podium and inquired about my bill, and i paid for it then and there. but i still hadn't received my itemized bill yet from them. It arrived a week after I've paid my bill. NOW, the bills still haven't arrived and i've been cut off! I want to my itemized billing before i pay. Even when i was in Podium, i asked for a copy but they said their system was off line!!!! Damn it. I hate this. Good thing i still have my Globle line. I'm seriously thinking of "openlining" my SAP! One more thing, they had this Smart money when i got my Addict Mobile and I paid 200 bucks to have it personalized. That was back in May and it's almost September and the Fuc**** card still hasn't arrived!!!!! They said it would arrive after 2 weeks when i paid for it!!!!!! When i try to make a call on my SAP, it says all circuits are busy now!!!!! They did this in the evening!!! And i can't FUC**** get a CSR on 888-1111!!! This is mighty inconvenient for me as i am a doctor, i can't make calls i need to make on my smart!!!!! And i'm only available to go to their service centers on weekends!!!! DAMN SMART!!!! Sorry for the expletives, i am really mad, i'll probably edit when i've cooled but then again, I"M STILL FUC**** MAD Link to comment Share on other sites More sharing options...
Guest binky_p Posted August 19, 2003 Report Share Posted August 19, 2003 take it easy rodnav....sometimes (well, most of the times) we get what we don't deserve from smart (and globe too)...like billings, circuits, requests etc...we just have to take them in strides ...have a good day!!! :) Link to comment Share on other sites More sharing options...
Guest tyrone_q Posted August 19, 2003 Report Share Posted August 19, 2003 hi guys! well... there isn't much progress yet... we are still waiting for a response from smart... we are still getting the same run around... I was really better off when I had a Globe line... never had a problem with their customer service... never really had to call them that much because I did not encounter any problems with their billing and stuff... Link to comment Share on other sites More sharing options...
Guest ppcsurfr Posted August 19, 2003 Report Share Posted August 19, 2003 Sorry for the expletives, i am really mad, i'll probably edit when i've cooled but then again, I"M STILL FUC**** MAD We get the idea... if you do get intouch with any Customer Care Officer, maybe you ca ask them if they have the correct billing address... sometimes simple foulups like these can turn everything into a nightmare. Also, you might want to go to the SMART website ad register there so that you can see your bill online. As for your SMART Money, I think you have to get in touch with the guys at SMART Money and not the guys at the SMART... Try calling SMART Money Customer service at 845-7777. Mabuhay! ~ Carlo Link to comment Share on other sites More sharing options...
Guest jabez Posted August 19, 2003 Report Share Posted August 19, 2003 Also, you might want to go to the SMART website ad register there so that you can see your bill online. Hi Carlo! I tried to register my account with SMART online before I left the Philippines. I was told that they are not yet handling my type of accounts (Gold and Addict Mobile). Are they doing it now? Mabuhay Link to comment Share on other sites More sharing options...
Guest grifter Posted August 20, 2003 Report Share Posted August 20, 2003 hmm... that's not true! i'm an addictmobile user and i can view my account via smart online. Link to comment Share on other sites More sharing options...
Guest rodnav Posted August 20, 2003 Report Share Posted August 20, 2003 i've cooled down some. i went to Smart Wireless Center SM north yesterday and straightened out the bill. at least the CSR's there were nice enough. the only downside was i was really late in getting to the hospital. @ Sir Carlo, i registered on smart online after i ranted at smart on the post. i tried to register sometime ago but addictmobile accounts weren't supported yet. now it is. and i've called smart money and they said they'll send a replacement card... in 2-3 weeks again... @grifter and jabez, you're both right on smart online @binky_p kapampangan ka rin di ba? i guess my kapampangan half showed when i blew my fuse hope tyrone works out his problem with smart Link to comment Share on other sites More sharing options...
Guest ppcsurfr Posted August 20, 2003 Report Share Posted August 20, 2003 To rodnav, tyrone_q and all the rest... I do hope things go well for you guys... Mabuhay! ~ Carlo Link to comment Share on other sites More sharing options...
Guest timothy Posted December 31, 2003 Report Share Posted December 31, 2003 I'd say make audio recordings of every customer care call you make to SMART and keep evidence on everything they tell you, especially in matters related to billing. These guys give out mis-information all the time and who pays for it? Link to comment Share on other sites More sharing options...
Guest pyke Posted December 31, 2003 Report Share Posted December 31, 2003 i registered at smart on line,a year ago.i can view my bill,alright but it so delayed. Link to comment Share on other sites More sharing options...
Guest mortenharkett722 Posted April 20, 2004 Report Share Posted April 20, 2004 I was robbed last sunday and took my phone. Eh postpaid yun sim kya pinbar ko muna ang outgoing access. Yesterday, nagpapalit ako ng sim card sa wireless center legazpi (yun ang pinakamalapit dito samin the next one is 200 kilometers away). The attendant there told me that they do not have the replacement sim available that is compatible with the "918-series" so I was left with no choice but to have my number changed also. I was charged for the replacement sim and the changing of number. Ang swapang ng smart. Dapat la ng charge for the changing of number dahil kasalanan naman nila ksi la silang stock. The hassle and the expense of having to inform all my contacts of my new number are added burden. Tsk tsk tsk... ok lang ang smart pag magpifill up ka pa lng ng form para mag subscribe. Link to comment Share on other sites More sharing options...
Guest pyke Posted April 20, 2004 Report Share Posted April 20, 2004 mortenharkett, the same thing happened to me when my late 7650 was stolen.wala daw silang replacement sim that can retain my number.i was opted to change numbers pero hindi ako pumayag.nag-irate ako sa manager ng wireless center sa makati.nung nagalit ako,bigla silang nagkaroon.paying for the replacement sim is understandable but being forced to change numbers is so damn unreasonable.dapat hindi ka pumayag.sindakan lang naman yan,eh.they'll push you as far as they can hangga't makakalusot sila. Link to comment Share on other sites More sharing options...
Guest mortenharkett722 Posted April 21, 2004 Report Share Posted April 21, 2004 Mukhang nilalagay nila sa alanganin ang mga subscribers nila para lang kumita. Di pa ba sapat yung milyon-milyon at pati ang tag 330 pinapatulan pa? At isa pa: the girl I talked with said that my line would be reactivated anytime within 24 hours. It is almost 48 hours and I still cannot use the new number. Baka di ko narinig mabuti bka within 24 weeks! Link to comment Share on other sites More sharing options...
Guest kapitan jackal Posted April 21, 2004 Report Share Posted April 21, 2004 go to dti (may website sila) file a complaint. then fax it to smart VP for customer service. IF YOU WANT TO WIN, YOU HAVE TO MAKE SOME DRASTIC MOVES :wink: Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now