HELP - GPRS lost when MMS added HELP!

[Guest Julian]

Hi,

GPRS was working V well untill yesterday.

I rang orange to enable MMS - this works OK. Since doing this, I have not been able to use GPRS.

I get the big "G" symbol, when I try and either use IE or email, the SPV says dialling, then the small G appears above the signal strength indicator for a moment then it vanishes. IE then does nothing. Emails dont send or receive.

HELP!

Thanks,

Julian

:evil:

[Guest Julian]

As a follow up to my previous message.

If I try and get back into "Settings" "Data Connections" from the locked up IE (due to failed GPRS), nothing happens and the phone locks up.

HELP PLEASE!

Julian

[Guest Paul [MVP]]

I get this now and again... I assume you have tried a 'reboot'?

P

[Guest hicksa]

Did you manage to get this sorted mate as I had exactly the same experience on Friday and 4 calls to O and walking through all the settings hasn't solved anything - seemingly trys to connect (Dialing with G on the right) then stops with a blank screen (Says Internet Explorer at the top but just the aerial, not G, then just whilte below that)

Really frustrating as was working perfectly before they sent the MMS activation SIM update

[Guest Julian]

So it isnt just me!

I have exactly the problem you describe.

Spoke to 156 three times tody - all tried to be helpfull, particularly the last call (checking settings, battery out etc etc) - still doesnt work.

All they can suggest is a GPRS fault in thos area (NN12 post code area).

Do let me know if you get it solved!

Julian

[Guest hicksa]

Will do... same goes. Gutting that it was all working perfectly before.

Not area related as I have tried it in Maidstone, Kingston and now back at home in Battersea - exactly the same in all

[Guest Paul [MVP]]

Sounds drastic (and it is), but maybe a hard reset (after backing up your data) will help!

P

[Guest Julian]

umm - reluctant, but it may be needed...

What do I loose by a hard reset - my contact & calender details are on in Outlook, what other info do I need to back up or write down (on paper..... renember that!).

What about upgrades sent to me by Orange? (When I got the phone & the MMS upgrade?)

:?

[Guest Julian]

umm - reluctant, but it may be needed...

What do I loose by a hard reset - my contact & calender details are on in Outlook, what other info do I need to back up or write down (on paper..... renember that!).

What about upgrades sent to me by Orange? (When I got the phone & the MMS upgrade?)

[Guest spacemonkey]

Try resetting up the GPRS connections by hand. I found that deleting the ones that were already there and re entering them it all started working properly.

In Settings - Data Connections I have Internet and WAP on automatic

In menu - Edit Connections, go to the GPRS connections

Then I have

Orange GPRS

Connects to - The Internet

Access Point - orangeinternet

Primary DNS 158.43.192.10

Secondary DNS 158.43.128.10

Orange MMS

Connects to - Orange MMS

Access Point - orangemms

User name - Orange

Password - Multimedia

Orange WAP

Connects to - The Internet

Access Pointer - orangewap

[Guest JoeG]

I had the same problem and posted the same question on 30/11. It took Orange about a week to realise that it was a provisioning problem. I had made numerous calls to 150 and eventually they handed it upto 2nd line tech support. They saw that browsing had been disabled when MMS was enabled. (Incidentally e-mail still worked and this uses GPRS so it isn't a GPRS issue par se!!).

Once they identified this they completely wiped my account - including my phone number!! and re provisioned it. This took about 24hrs in all.

Got some compensation out of them.

You will just have to keep banging on at them to check your acct properly. Still it was a good learning curve.

Good Luck

[Guest JoeG]

Sorry it was 156 not 150

Everything you describe (except that my e-mail worked) is what I experienced. Even the phone locking up. It was severly testing my patience and they just managed to sort it out before my 14 days was up or I would have taken it back. But now it is fine and no more hard resets required.

[Guest madu]

I for one can never be a**ed to go to O or to ring their support, because I do not beleive in Call Centres, especially when it comes to technology, NEW technology. Think how many times your PC f***d up? How many times it was a non-standard solution? Specific to your settings/device...

Now people in shops and call centres (no offence guys) do not seem to know anything and are reluctunt to direct you to REAL technicians/specialists... Only after a few dozen call I guess, or if you decide to leave orange.. they even have a special telephone menu for that.. hehe.

I went into the orange shop the other day in Oxford street.... I asked a lady there if I could unlock my phone at all (i partially knew the answer - yes, but it will cost ya!). Guess what she said?!? - F.A. Then she turned to a led working with her and asked him, he said - NO, it is NOT AT ALL POSSIBLE!!. I was surprised... And then she added: 'try carphonewarehouse, they might do it for you...." So I said thank you and (very upset) went home, only to find my solution!!! Thanks....

Oooops, just noticed my msg is a bit long... soz. gotta go

[Guest Julian]

Well......

After another two phone calls to 156 today it works again (about 8 calls in total).

The lady that I spoke to last said that she was going to remove and then add back the data services and send me two SIM update text messages.

She also said that it may take 24 hours to get back on the GPRS system.

I read and deleted the messages, turned off, removed and repalced the battery. To my surprise, GPRS was working again within the hour!

Quite why this wasnt done when I frst rang them...... I gave the same symptoms each time!

Will it keep working?

All in all a brilliant phone, if only the tech backup was more detailed.

I was quite disgusted at "The Link". When I brought the phone, I was telling them more about the features than they were telling me..... I wonder if that salesman got commission on the sale?

If it was not for sites like this, I wonder just how many people would actually make it work!

Thanks to you all for your help,

Julian

:D

[Guest hicksa]

Julian - Was fobbed off again last night by O 156 saying Tech Support would get to me in about 7 days. Asked them in the meantime to remove GPRS and then add it again.

2 SIM updates later and it was kinda working (page you requested not found rather than usual blank screen)... then with a bit more playing it finally worked. Also noticed a huge difference in performance... back to where it was originaly - touch wood no locking up since.

:lol:

Daren't try MMS though...