Guest Tosh Posted August 27, 2003 Report Posted August 27, 2003 Just bought a new E-100 from a MoDaCo member. It's brand new from Orange. Installed Sim, but when trying to make a call get a no line/disconnected number tone. Phone works fine on cradle with Net, Email etc. It will receive calls but just wont make them or send SMS. Call barring isn't selected. Anyone have any ideas please. Tosh
Guest kyrkesmith Posted August 27, 2003 Report Posted August 27, 2003 Have you run out of credit? :wink:
Guest Tosh Posted August 27, 2003 Report Posted August 27, 2003 No it's on a monthly contract. When I put the Sim back into my old SPV it's fine!
Guest kyrkesmith Posted August 27, 2003 Report Posted August 27, 2003 I'd speak to Orange CS. If you're lucky, they may be able to help. They may be able to send a configurator or something. The email, is that on a Pass though connection, or is it dialling up or connecting to GPRS or something?
Guest Tosh Posted August 27, 2003 Report Posted August 27, 2003 Mail on Pass thro', Orange CS not interested. They call it an 'Indirect Upgrade' 'cos the handset not bought from them!
Guest kyrkesmith Posted August 27, 2003 Report Posted August 27, 2003 How f***ing stupid - they're the manufacturer of the phone (sort of, anyway) so they've got to be slightly responsible. If I were you, I would try again - it very much depends on which operator you get. If still no help, contact Hays on 01295662109. They're the repair centre for SPVs and SPV E100s. If they decide they need to take it in, they don't require a receipt or anything (although the letter accompanying the envelope they send says you do - it's wrong, they don't want one, because all SPVs and SPV E100 are less than a year old at the moment). At least they might be able to "diagnose" the problem.
Guest kyrkesmith Posted August 27, 2003 Report Posted August 27, 2003 Oh, also, you're sure it's fine receiving calls? What about receiving SMSs?
Guest Tosh Posted August 27, 2003 Report Posted August 27, 2003 Yep, can receive voice calls & SMS. Reception fine, just no outgoing. Damn strange. Tosh
Guest kyrkesmith Posted August 27, 2003 Report Posted August 27, 2003 Suppose it could be a hardware problem. Do contact Hays, they might have seen it before. Also speak to the geeza wot sold you the phone, if you haven't already.
Guest martin Posted August 27, 2003 Report Posted August 27, 2003 Tosh Are you getting a triple tone when you dial out ? You would get this if you have set outgoing calls to line 2 when it is not provisioned. Check Settings - Telephony - Call options. Incoming calls would be OK as people will still call your line 1 number.
Guest Tosh Posted August 27, 2003 Report Posted August 27, 2003 Hmmmm. Sorted - took 2 hard resets, but phone now ok! Thanks everyone for all the ideas - Thanks Orange for nothing. Tony
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