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After faulty app. install I cannot sync...


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Posted

Hi,

I tried installing the demo version on ListPro, all went ahead as normal until I tried to run the program. At this point the phone decided to reset itself (soft reset?). Back came the original homescreen etc. The thing is my programs were still there and all still working which I was very happy about... My problem came when I placed the phone in the cradle, the desktop program started asking me about creating a new account... I tried to call it the same as last time but it did not let me. Will I lose any information due to what has happend etc etc - Bloody phone!

Guest awarner [MVP]
Posted

Yep the phone has done a Partial Reset :)

You will need to decert again and as for Activsync remove the phone from the cradle and choose FileDelete Partnership this will remove the

partnership you had and then when you plug the phone in again you

can create a new partnership with your original name you chose.

You will need to re-sync your contacts etc.

If you get any problems you may need to do a Hard Reset.

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