Orange Customer Service Woes- Improved happy ending

[Guest beersoft]

Hi all

I jiust thought i would let you guys and girls know about my current woes with OCS.

I called them to report some issues i was having (the unable to answer call, dropping calls when i do a cell change, and pocketoutlook purging deleted items randomly) on the 17, and accepted that it might take 72 hours to get a response from the technical department.

its now 8 days later and still no word from the technical support people, and eveyone i call says "Its with technical, you will have to wait for them".

they are now saying it might be monday before we hear something from technical. So my question is do i just phone them every hour to find out if they have done anything or evey 30 minuites?

later

Owen

"its with the technical department"

[Guest chucky.egg]

A tactic I used in the past to great effect was to get a fax number from OCS so you could provide suppporting documentation, then type and print 3 copies of a letter to them complaining about the poor service.

Tape the 3 copies together in a loop through your fax machine and set it going.

Don't forget to put a contact number on the letter so they know how to contact you to stop the fax!

It took two runs of about 50 copies of the fax to get them to contact me. I think I might have taken their fax off-line because it kept failing to connect after a while.

[Guest beersoft]

An Update - Shock news

'Steve' called me back - shock number 1

and there advice was "do a hard reset" -shock number 2

that was well worth waiting 8 days for

later

Owen

"usless"

[Guest beersoft]

Shocking news update 2

after hard reset it still doesn't work, i claim my free supermodel from orange due to stress caused by nasty phone software

later

Owen

"saussages + bread + sauce = dinner"

[Guest beersoft]

shocking update number 3

steveo called me back again, and as his last bit of advice didn't work he suggested "reflash the phone"

im now thinking they don't want to have me using my phone for emails

later

Owen

"trying for a new non spv 'classic' replacement"

[Guest morpheus2702]

I swear to Christ that all of OCS were milk monitors at school...

[Guest beersoft]

Shock update number 4 - The result

They have given up and decided to upgrade my phone to the E100, which is nice of them.

later

Owen

"durr, we are not sure what the problem is"

[Guest drblow]

Don't go down so easy Owen ... get 'em to give you some money off your next bill too!!!

All those missed calls which could have lead you to direct cash ... emails you had to respond to within 30 seconds to get that big cash deal but you couldn't get coz of their sh**y gprs connection ... :) :(

[Guest morpheus2702]

And don't let them fob you off:

Cradle is not the same as SPV one

Battery is not the same as SPV one

Make sure they include E100 specific ones!

[Guest beersoft]

the new offical replacemet for your spv is the E100, all you need is 5 broken ones first :)

according to orange i am getting

phone

battery

charger

cradle

cd-o-fluff

book-o-lies

camera

hands free headset

and in return they get

1 slighty used spv with email issue

cradle - with power conversion

charger with cat bite marks

cd of fluff (without outlook key)

book-o-lies

box - with beer stains

later

Owen

"pint of wine please, and a small glass of stella"

[Guest fozzie]

....and pocketoutlook purging deleted items randomly)

The Deleted Items folder does get completely emptied (including deleted SMSs) when you do a Send/Receive Email with deleted email in the Deleted Items folder. Is this the behaviour you're experiencing?

[Guest beersoft]

the deleted items problem is not that the phone isn't deleting things from the phone its deleteing them from the server.

when the phone is talking to an IMAP server it should flag the item as deleted and the client can delete the item localy but not from the server, to delete the items from the server the client has to send a purge command

i was bored so i learnt how to talk imap :)

A system flag is a flag name that is pre-defined in this

  specification.  All system flags begin with "".  Certain system

  flags (Deleted and Seen) have special semantics described

  elsewhere.  The currently-defined system flags are:

       Seen       Message has been read

       Answered   Message has been answered

       Flagged    Message is "flagged" for urgent/special attention

       Deleted    Message is "deleted" for removal by later EXPUNGE

       Draft      Message has not completed composition (marked as a

                   draft).

       Recent     Message is "recently" arrived in this mailbox.  This

                   session is the first session to have been notified

                   about this message; subsequent sessions will not see

                   Recent set for this message.  This flag can not be

                   altered by the client.

http://216.239.59.104/search?q=cache:w_fUk...&hl=en&ie=UTF-8 (it wasn't working when i wrote this)

the phone had an issue and orange took there sweet time looking into it so i have a new phone on its way to me, just to stop me phoning them every 30 mins with a "fixed it yet", "why doesn't it work?" and other stupid questions.

later

Owen

"fluent in SMTP,POP3, IMAP and DNS"