Orange response to rumours about the E200

[Guest Mr Orange]

Hi all - just wanted to update you on the official Orange response to those rumours about the SPV E200...

The SPV E200 is not being withdrawn from sale in the UK, contrary to reports on an Internet news site.

Orange is not aware of customer complaints regarding software faults, the phone has not been “sent back to the manufacturer” and there are no plans for a recall of the product.

Orange continues to market and sell the phone and looks forward to continued success with the SPV range.

Orange takes the posting of these false allegations very seriously and is currently considering whether to take any further action.

There you go!

Obviously, we are continually updating and improving on our products, so keep up the feedback.

Cheers!

Mr Orange

[Guest blowdart]

If you're not aware, damnit I'll make a complaint. :lol:

What's the best way to go about this? 150? Email? Fax?

[Guest dom]

Mr O

I'm not an E200 user yet (depends mainly on the joystick), so have you got an official response on the joystick (or do you know when there will be one)? :lol:

[Guest Rob.P]

Hello Mr.O besides the bugs to complain about how about the huge amount of money you are asking for an upgrade to the E200 for customers that have been with Orange for well over 5 years? I don't want to have to spend in excess of £50 a month online rental and then some just to bring the price down.

Is customer loyalty not that important to Orange?

[Guest alanclose]

Orange is not aware of customer complaints regarding software faults

Is the awful call quality a hardware fault? Should we return phones for replacement?

[Guest www.msmobiles.com]

Hi all - just wanted to update you on the official Orange response to those rumours about the SPV E200...

The SPV E200 is not being withdrawn from sale in the UK, contrary to reports on an Internet news site.

Orange is not aware of customer complaints regarding software faults, the phone has not been “sent back to the manufacturer” and there are no plans for a recall of the product.  

Orange continues to market and sell the phone and looks forward to continued success with the SPV range.

Orange takes the posting of these false allegations very seriously and is currently considering whether to take any further action.  

There you go!

Obviously, we are continually updating and improving on our products, so keep up the feedback.

Cheers!

Mr Orange

Thank you for the response on the brilliant forum of MoDaCo!

I have published corrective news item here:

http://msmobiles.com/news.php/1703.html.

[Guest Rob.P]

msmobiles are you English? If so then you might want to make a few more corrections to the grammer and spelling, if not I'll let you off :lol:

[Guest morpheus2702]

msmobiles said:

Thank you for the response on the brilliant forum of MoDaCo!  

I have published corrective news item here:  http://msmobiles.com/news.php/1703.html.

And filled his pants at the same time! :wink:

[Guest www.msmobiles.com]

msmobiles are you English?  If so then you might want to make a few more corrections to the grammer and spelling, if not I'll let you off  :lol:

I am not English, I am, ethnically speaking, 100% Polish (part of Slavic family of nations - the same as Russia).

Yes, please be so nice and send me corrections of grammer either here on the forum or through the [fully anonymous] contact form at:

http://msmobiles.com/contactus.php

I would be grateful!

[Guest drblow]

Obviously, we are continually updating and improving on our products, so keep up the feedback.

Em... I know this is off topic for this thread, but given the above statement - will you be telling us what the story is with the 1.6 update?

[Guest morpheus2702]

As much as I want info on 1.6, the subject is E200?

I'd like to know what will be happening about the 4-way joystick problem!

[Guest b0x]

It's amusing what different people see has the major issue now. I'm more interested in a phone that will outlast the sunset if i actually use it and would far rather hear about a bigger battery than a better wiggle now i've got my phone!

jon

[Guest drblow]

I know, I know!!

I just find remarks like the one above, under the current circumstances, too inflammatory to go unmentioned! :wink:

Sorry - I will stick to topic & go cry elsewhere! :oops:

[Guest morpheus2702]

Hey Blow, don't worry - I'm right there crying with you! :cry:

[Guest Syphon Filter]

If I call Orange and say the battery blows I want a refund will they comply? Or if a better battery is released will they give me one for nothing? At the moment I cant go away on business without my charger, its not the end of the world, but it is a pain in the a$$. As has been stated by others, I have to put my phone on charge over night everyday at the moment. This is not acceptable.

[Guest Maverick]

Orange takes the posting of these false allegations very seriously and is currently considering whether to take any further action.  

What is there to consider !! Go for it.. Orange :wink:

[Guest Leo_dee]

So basically Orange are burying their heads in the sand then?

[Guest WYPBEU]

Orange is not aware of customer complaints regarding software faults

Is it me.... or does this sound like a statement from a certain software company? :roll:

[Guest superkingdave]

i think they have their heads above ground but just put their fingers in their ears when they hear any problems!

whilst i appreciate that mr orange has a job to do, he is oranges spokesperson in modaco and is it therefore not unreasonable to expect that he would look on here more than once a blue moon. if he did he would be aware of issues with the e200 or perhaps he is aware he just has his "if i ignore it it will go away" hat on!

Posted from my SmartPhone!

[Guest blowdart]

Is it me.... or does this sound like a statement from a certain software company? :roll:

I found a feedback form.

So I've detailed my problems to Orange technical support, once I get a reponse they can no longer say they're not aware :roll:

[Guest Leo_dee]

Post the link Blowdart so we can all inform Orange of our E200 issues!

[Guest steeevc]

If I call Orange and say the battery blows I want a refund will they comply? Or if a better battery is released will they give me one for nothing? At the moment I cant go away on business without my charger, its not the end of the world, but it is a pain in the a$$. As has been stated by others, I have to put my phone on charge over night everyday at the moment. This is not acceptable.

For the problems I had with the phone (The battery, bluetooth, buzzing, blurry camera and bleeding joystick) mines gone back.

Orange told me the buzzing and blurry camera were a fault with just my phone, but I have a funny feeling I would receive another with the same problems! Infact the guy I spoke to at Orange recommended that I send it back under the 14 day guarantee and not bother with a replacement (!).

[Guest MECX]

"Orange is not aware of customer complaints regarding software faults"

IS THIS A JOKE!!!!!!!!!!!

I dont know how you could post such crap----you must have read the MSmobiles article to consider taking action----IT had a link to a bloody big list of bugs!!!!!!!

[Guest statscat]

I think you have to go there via the orange world portal

go to "orange home"

on the bottom of the page select "you & Orange"

again scroll to the very bottom of the page, there is a "pale orange highlighted link" saying "What do you think of your SPV?" click it

the scroll down the "discussion and chat" page until you see

"SPV feedback" you should then have the choice of:

1. Your thoughts on your phone

2. Most wanted services

3. Pictures in stories your views

(I also told them about pictures in stories I much prefered the old way where you got the first picture in the story but the others were links with the size of the picture, it gave you control over your gprs usage)

[Guest foxy11]

thanks for the update mr orange :lol:, look forward to hearing a response/solution to the joystick problem ;), not gonna shoot the messenger and flame you about the phone tho :(.