WTF Orange!!!!

[Guest Rob.P]

Orange were just scraping by in my good books but after a call from their customer relations deptartment today they have shot themselves in the foot, with a huge gatling gun.

The story, thus far goes, I wanted E200, phoned upgrades, not happy with the upgrade price of £150 so said due to my loyalty could you discount that, answer No. So I go to One stop, pay me £35 and get E200, old phone on everyphone (divert) all friends/family/business contacts alerted to the fact that I have a new number for texting to and preferrably voice calls as well, not too bothered cause everyphone is free, old phone is now on a tariff that has no line rental, I'm happy......

......Until the chap from customer relations phones me half an hour ago and says due to your loyalty we can offer you something, money off your bills or an upgrade. Yay I think, give him my password he looks at my account and says oh sorry due to you changing your tariff recently you no longer qualify for this offer! :x is me.

Next call to OCS is to file a complaint, a supervisor should be ringing me tomorrow with an explantion, it wants to be good enough or I will be launching a bad press campaign against Orange, in fact they wanna phone me full-stop, I know how Orange can be. Just bloody typical of them though, no-one knows what the person next to them is doing in this company, by the sounds of it making up stuff as they go along.

Mr. Orange care to make a comment on how completely useless at communicating internally your communication company is? No don't tell me not your department, good get out, hope you like working for a company that doesn't know it's arse from it's elbow. Do you keep track of how many apologies you have to make each day or have you given up?

[Guest kyrkesmith]

He will tell you it's not his department. Remember he doesn't work for either Orange UK, or Orange Custome Services. He just deals with their handset development, as I understand it!

[Guest drblow]

Bloke has an "out" for pretty much every situation, eh? :wink:

[Guest hatton33]

how long into your contract were you and what was ur average monthly spend?

[Guest Jabbsy]

My current contract was due to end in a month's time and I really wanted to upgrade my SPV to an E200. I rang OCS up last night and told them i'm comparing prices of the all the UK networks and wondered what Orange would offer me in terms of an upgrade.

The lady asked me what I was after so I said an "E200" expecting her to tell me it would be between £99-£199. She put me on hold and 2 mins later another lady answered the phone and said she would send out an E200 straight away if I agreed to extend my contract for another year. I asked her if the E200 upgrade was dependent on me keeping the same tarrif and she said "no, you can change it at the end of each billing month to whatever tarrif you want" which suited me anyway cos I like Orange and I was gonna renew my contract with them anyway but maybe get rid of my cross-network minutes.

The new contract is effective immediately, Orange have not only ended my old contract early (so i dont have to wait an extra month :lol:) but they have also waived all the upgrade charges so i'm getting my E200 for nothing!...and she said it will arrive in up to 3 days time! :)

So I suggest to all current Orange customers thinking of upgrading......Give it a shot!, the worst they can say is "No!". :D

IntelliDialer Skin.zip

[Guest Rob.P]

I had just finished my 5th contract with Orange and my monthly spend is anything between £35 - £45. That's loyal in my book and loyal in theirs but only when it suits them. I think a free upgrade to an E200 would keep me happy.

Haven't heard anything back from a supervisor yet, will give it until late afternoon before I rain hellfire and brimstone down on them.

[Guest b0x]

I've been with orange a year and a half and my monthly spend has been up around £80 - £140 the past 3 months. I had to pay £150 for my spv.

jon

[Guest amo]

So let me get this right, Rob P wants to launch a formal "bad press campaign" against orange because we wont give him stuff for free?

Now who is being unreasonable!!!

[Guest Rob.P]

No amo, wrong end of the stick mate, I'm pee'd off because I asked about whether loyalty counted for anything and told it wasn't so changed my setup because of this fact, then a few weeks later I get a call to say loyalty means somthing to Orange and we'd like to reward you for it, but looking at my account and the recent change means I now no longer qualify. The principle of this matter is one department says something and I base my options and choices on it then a nother department says something else which is a complete u-turn, but because I have changed my setup I no longer qualify.

It's the fact that Orange the communications company can't bloody communicate, clear enough for ya. I couldn't give a toss if Orange gave me an E200 or not, I have one I not too bothered.

[Guest Jabbsy]

Yes, i think the problem is consistency!!!

Some people get E200 upgrades and others don't even if they are spending similar amounts of money. I think people could understand if Orange said no to everyone trying to upgrade to an E200, but Orange haven't done that, they seem to just pick and choose who gets upgrades and that pisses other people off :lol:

[Guest lowbug]

lol the thing with orange is to ring 3 times and take a mean average! :lol:

[Guest Rob.P]

Well the lazy-good-for-nothing-toss-pots at Orange didn't phone me yesterday, why am I not surprised that the communication company has failed to communicate again!

[update] After phoning them and insisting on speaking to a supervisor (which admitted Orange was in the wrong) I have got 2 months free line rental, that'll keep me happy. Also the supervisor has asked for the checking of notes to be more thorough and has sent that to a number of departments, but I won't hold me breath on that being successful in any shape, form or manner [/update]