Guest lowbug Posted December 3, 2003 Report Posted December 3, 2003 IMHO Never buy any accessories from the Orange.co.uk shop. They are quite simply rubbish. I ordered a E100 Car kit from them after 2 weeks nothing, so i rang them via the most diabolical phone system i have ever used (which after only 20 seconds asks you to press 1 to hold, gets annoying after 10 mins!) to cancel the order, and to say how annoyed i was after being told 'it's out of stock' :roll: So the order was cancelled and i bought one from mobilerepublic, then i notice a charge on my credit card from orange :!: I ring speak to someone to ask why i had been charge for no goods, They PROMISE to call back asap 2 weeks later THEY NEVER...( i thought the one from Orange which was "out of stock" had been cancelled ) the mobile republic one arrives! hang on now i have two, so orange did send them? But i cancelled them.....And they where "out of Stock!???" I ring today after 12 mins listening to the same 80's tune and the ace 'press 1 to continue to hold' i get through to someone who checks the order number and speaks to the manager ( the manager was the person i spoke to last time WHO NEVER CALLED BACK) I then get told that it has been a long time and i quote " WE ARE NOT IN THE HABIT OF GIVING MONEY BACK TO ANYBODY" and they also went on to say "EVERYTHING IS STORED IN OUR COMPUTER SO WE WOULD HAVE CANCELLED IT AND IT'S NOT ON THERE" I was then told the manager was going into a meeting for 15mins and would call me..... Guess what NO CALL! I'm ringing the credit card company tommorrow, i am also considering a chat with trading standards.. :cry:
Guest akarno Posted December 3, 2003 Report Posted December 3, 2003 I had a similar problem. See here: Ordering SPV Accessories – An (almost) Gripping Tale
Guest lowbug Posted December 3, 2003 Report Posted December 3, 2003 So not only me then... :roll: :twisted:
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