GOOD NEWS FROM HAYES ABOUT DUST UNDER SCREEN

[Guest craigblade]

I phoned up orange (UK) yesterday to ask if dust under the screen of my SPV would be covered by my warrenty. I was told that it wasn't, as it is a cosmetic (wear and tear) problem.

I was a bit angry about this, so I phoned up Hayes (the company that would be repairing it) - they said they would repair it as part of the warrenty. I'll have to let you know what happens when I send it off, but if the person I spoke to is correct this sounds like good news.

craig

[Guest HurricaneDave]

is it just the canary that gets dust under the screen (never noticed it on mine) and have had my e100 for a while and theres no dust under that so i am assuming that they fixed the problem on the e100 ??

[Guest Brody]

Not sure if it has been totally fixed on the e100 and newer but personally I have not encountered dust on any of my numerous Tanager variants or my e200.

[Guest unclelimey]

I phoned up orange (UK) yesterday to ask if dust under the screen of my SPV would be covered by my warrenty.  I was told that it wasn't, as it is a cosmetic (wear and tear) problem.

I was a bit angry about this, so I phoned up Hayes (the company that would be repairing it) - they said they would repair it as part of the warrenty.  I'll have to let you know what happens when I send it off, but if the person I spoke to is correct this sounds like good news.

craig

it should be covered by insurance... i mean, if the dust gets so bad that you cant see the screen than surely its your right to get a replacement... or if that still doesnt cut it with orange... then i suggest you "accidently" drop it.. :wink: .. its covered if you do that !

[Guest craigblade]

Thanks for the reply, only I don't have insurance - I presume the warrenty should cover it at least for repair though if not a replacement. I've sent off my SPV now with a 3 page letter of faults (in addition to the dust problem), so hopefully they'll just send me a replacement, because if they just send me a new SPV then I expect I will encounter all the same problems.

By the way, I phoned up Hayes again today who told me that if there was any damage on the phone that was caused by myself, then I would have to pay for the repair. I don't believe there is, but I'll post a message when I get the phone back or a replacement.

craig