Guest drblow Posted December 13, 2003 Report Posted December 13, 2003 Just had a call from OCS with a response from tech support about my 3rd replacement e200 with a speaker buzzing problem. They have informed me that they have investigated the problem, & it is a network related issue, that will be fixed when the masts in my network area are fixed!! Although, they did say that the masts were due to be fixed on 28th nov - & they cant tell me when they actually will be fixed. So, I can expect crystal clear speaker quality in the very near future!! & all you other e200 owners with dodgy speakers, rejoice in the happy news that all our phones will sound perfect in the next few weeks when they fix the network!! & I think they honestly expected me to believe them!! Of course, I explained to them that in the event of my phone speaker STILL not working over the next few weeks, I would contact them again! :twisted: Shall we do a poll on whether or not Orange think we are all idiots?? Care to make a comment on this Mr. Orange?? (sound of holding breath ...)
Guest spacecowboy6982 Posted December 13, 2003 Report Posted December 13, 2003 Lol. They really said that :!: :?: Thats quite unreal :!: Hope its true for all those involved with dodgy speakerphones :lol: spacecowboy
Guest Tuckers Posted December 13, 2003 Report Posted December 13, 2003 Posted from my SmartPhone! I hope so. does seem plausable cus speaker sounds fine using media player. it is irritating though
Guest Jabbsy Posted December 13, 2003 Report Posted December 13, 2003 So does that mean the masts in every single network area I have been in whilst using my E200 are faulty? (And I have been to Newcastle, London, Sheffield) And does that mean that nearly every single E200 owner lives in a faulty network area cos nearly every E200 owner on this board is having problems. I'm not having a pop at you drblow........I think OCS are starting to get desperate if they are coming out with b*ll*cks like that. And if this is the case why are our old SPVs working fine still if the masts are faulty? I still think it is a problem with the radio stack on the E200s
Guest martin Posted December 13, 2003 Report Posted December 13, 2003 Just had a call from OCS with a response from tech support about my 3rd replacement e200 with a speaker buzzing problem. They have informed me that they have investigated the problem, & it is a network related issue, that will be fixed when the masts in my network area are fixed!! Although, they did say that the masts were due to be fixed on 28th nov - & they cant tell me when they actually will be fixed. Eh! It's the masts that are causing the buzzing :lol: Oh dear :roll:
Guest drblow Posted December 13, 2003 Report Posted December 13, 2003 I'm not having a pop at you drblow........I think OCS are starting to get desperate if they are coming out with b*ll*cks like that. And if this is the case why are our old SPVs working fine still if the masts are faulty :lol: :D Maybe you didnt get the sarcastic tone in my post!! :) Of course they're getting desperate, they've just issued a ton of dodgy phones, & probably had to give nearly every customer 3 replacements already! This will be a damage limitation excercise. Either they have already determined that it is a software issue which can be resolved with an update (in which case, why not just tell us that?) or else they have determined that it IS a handset issue, & they are stalling until it can be rectified. I don't really mind if its either. If its a software thing, I could live with the speaker thing until an update in the new year. If its a handset thing, then I dont mind holding on until they get stock which works. I dont really WANT another dodgy handset, so if Orange could at least just be honest & say what the problem REALLY is, I dont think I'd be difficult about it. But, the way things are ATM with Orange, if I could get an e200 on another network, I would. The e200 has got SO many good things about it compared to the e100, it would have to stop working altogether for me to actually need a replacement immediately. I don't mind holding on for a replacement or repair to the speaker thing - I would just like to be treated as if I'm not a complete arse & told the truth! :evil: I mean, to be told that its a "network problem" is almost worse than insulting. Any monkey can get info from a number of websites which directly proves that its not true. How can people all over the UK be having an identical "network" problem, which doesnt change on the handset if you travel between "network areas"? There have been quite a few suggestions on the web that Orange were aware of the speaker problem before the e200 was released. I'm pretty sure I read on this forum that someone had emailed Orange about this problem pre-release, & got a reply saying that it would be addressed before the phone was released. Either way - I have left notes on my account to the effect that I am not too happy with the result I have from tech support - however, I will give them a reasonable length of time (agreed with the OCS person) & then contact them again to see if the network has been "fixed" & if that has "fixed" the problem with my speaker! Call me a cynic, but I'm guessing that I will indeed have to contact them to find out why this has NOT resolved the issue. Simple facts are, the Orange diagnostic system has previously described the speaker problem as a "fault", resulting in a replacement handset being authorised. The fact that my current handset (no. 3) also has the problem, means that in the end Orange will have to give me a justification for the fact that it still doesn't work. They can pull the old "network issue" thing for a while, but when that proves to be a load of arse (as we all know well it is - as Jabbsy correctly points out, does that mean that the whole orange network is down? why do our phones have the same speaker problem in every area?) Orange will have to either give me another reason as to why the speaker is so crap, or they will have to issue another handset. Either way - they can't just ignore it.
Guest mutleyboy Posted December 13, 2003 Report Posted December 13, 2003 maybe we shouls start up an online petition and then send that onto orange and notify a newspaper or watchdog about it. Orange would have to take notice then
Guest rogerbates Posted December 13, 2003 Report Posted December 13, 2003 Just had a call from OCS with a response from tech support about my 3rd replacement e200 with a speaker buzzing problem. They have informed me that they have investigated the problem, & it is a network related issue, that will be fixed when the masts in my network area are fixed!! Although, they did say that the masts were due to be fixed on 28th nov - & they cant tell me when they actually will be fixed. So, I can expect crystal clear speaker quality in the very near future!! & all you other e200 owners with dodgy speakers, rejoice in the happy news that all our phones will sound perfect in the next few weeks when they fix the network!! & I think they honestly expected me to believe them!! Of course, I explained to them that in the event of my phone speaker STILL not working over the next few weeks, I would contact them again! :twisted: Shall we do a poll on whether or not Orange think we are all idiots?? Care to make a comment on this Mr. Orange?? (sound of holding breath ...) Yes I think that they do take us for idiots! This reminded me of a similar ‘fob off’ that I had when my GPRS wasn’t working, I had called several times and kept getting sent the settings to no avail finally though, when I called… OCS: We seem to have discovered your problem Mr Bates. Me: Oh great what is it? OCS: GPRS has gone down in Nottingham; this should be resolved within a few days. Me: Oh right, but I’m not in Nottingham I am in Milton Keynes. OCS: Oh…….I’m going to have to call you back when I get more information. I think that when classic fob off no.3 failed she had to resort to classic fob off no.1 to get me off the phone! To be fair though someone (not her!) did call a few hours later and sorted the problem out. But what would have happened if I had been in Nottingham? I would have believed it and sat waiting for several days waiting for GPRS to come back on! :roll: They are obviously getting sick of the calls about the E-200 speaker and are using this to try and stem them. There are probably plenty of people (that have never had an SPV before! :D ) that believed that explanation and will be waiting for those masts to be repaired! Perhaps next time they will say that it is to do with the weight of the phone and they are giving every customer a long weight to rectify this problem :lol:
Guest olapettersen Posted December 13, 2003 Report Posted December 13, 2003 Someone call Nick Balderson, Vice President, Product and Infrastructure Development Orange. He is the one responsible for the Microsoft Orange phones.
Guest Jakob Posted December 14, 2003 Report Posted December 14, 2003 4Smartphone.dk had the E200 for test about 4 weeks before the launch. A week later we had a meeting with Orange DK (the device responsible). We made 100% clear that it would be a major mistake if Orange launched the E200 with the current hardware (and maybe som softare algorithms) - 100% clear that Orange should postpone the launch until sound quality had improved dramatically.. But; (typically Orange) They were 100% sure it was a problem with the handset we did test - and not the construction itself... - so therefore they launched anyway.. :-s say no more...
Guest blade6750 Posted December 14, 2003 Report Posted December 14, 2003 that is a load of crap. there is definetly a fault with the hardware or software. the network gots nothing to do with it. otherwise all orange handsets would be the same whether there E200's ot not.
Guest Gnuig Posted December 14, 2003 Report Posted December 14, 2003 The network gots nothing to do with it I don't think so either... just another silly theory (or excuse... call it what you want) :roll: Somehow I will still miss the e200 :cry:
Guest bikespod Posted December 14, 2003 Report Posted December 14, 2003 :evil: That makes me really mad. Someone tell them their masts in prague are all knackered too then. It sounded just the same over there when calling 150. I've waited 12 days for tech support to get back and they have said " handset replacement authorised" , not what they were asked about. its been sent back to them re buzzing earpiece again. Another 12 days anyone :?: If they tell me its the masts after all this i'll personally jam one up their ar*es :!: [-X
Guest elementalist Posted December 15, 2003 Report Posted December 15, 2003 AAAARGH!!! Thank god for Modaco... I'm on my second handset and several clueless orange staff down the line. I should have checked this forum earlier. There is very little that's more annoying than a great piece of kit with a fundamental flaw. I love this phone, as I did the original SPV, but WHY CAN'T THEY BE HONEST ABOUT PROBLEMS and FIX THEM?!?!?! *seethe*
Guest BarryFell Posted December 15, 2003 Report Posted December 15, 2003 I was going to return mine last week (after getting it 2 weeks ago) but because I don't have insurance and I was told would have to return it to where I bought it, (fones4free.com), but I knew they would just have the same dodgy batch so I decided it wasn't worth it and my 14 days return option would be up by the time I got an new one back. I'm hoping it's going to be fixable with an update. Orange Customer Service were rather unhelpful (surprise surprise) and had never heard of this problem!!! I told them there were LOTs of people experiencing this problem (as this site indicates) and they told me I shouldn't beleive things I read on the web!!! :evil: They got an earful after that and I told them I was far more inclined to beleive end users than a company who have now realised they have badword up and are trying to dodge the problem. The phone call ended soon after. :lol:
Guest Will Posted December 15, 2003 Report Posted December 15, 2003 I have today recieved a callback from OCS about my 2nd e200. as this was just as poor in terms of voice quality as the first one. The questions they are asking imply that they ARE actually looking into thr problem. The person who range me back to get more info seems 'interested' and 'keen' so who knows.. Will
Guest bikespod Posted December 15, 2003 Report Posted December 15, 2003 :? OK, don't know if anyone else has had this, but tech support got back to me via a very helpfull chap at 150 called pete who has been keeping an eye on my account for feedback. They requested i called a test line and then called back with the test number i heard. It was 43, a bit too hitch hikers guide for my liking!!! Apparently this allows them to get a snapshot of the network, whatever that is, and they can then analyse the call quality. This was all ruined by them saying it must be a network problem as i had the same problem with three handsets. Of course, how could we all be so stupid, it couldn't possibly be that all the handsets are crap, well the speakers anyway. Delaying tactics? test lines? snapshots? utter bo**ocks :?: :!: :?: Will keep you posted on the font of info that this 2 second test phone call spews forth.
Guest drblow Posted December 16, 2003 Report Posted December 16, 2003 The questions they are asking imply that they ARE actually looking into thr problem. The person who range me back to get more info seems 'interested' and 'keen' so who knows.. Did they not give you the "network problem" line?? I phoned 150 back, to "help" them by giving them some "information" I aquired - like, how the %$*% can it be a network problem when I drive across Scotland, & the phone is the same everywhere I go ... OCS just gave me the address for complaints, & couldn't have appeared less interested ...
Guest Will Posted December 16, 2003 Report Posted December 16, 2003 Erm they tried, but as i get differing results dependant on if the call is inbound or outbound, on handsfree or ussing phone in my hand, and over a range of 3-400 miles.. AND NOT on the e100 or xda .. i'm wondering what they come up with.. I'm hoping they don't just suggest a replacement. Will
Guest drblow Posted December 16, 2003 Report Posted December 16, 2003 at least offering a replacement means they acknowledge that it IS a fault! I'm not keen on getting another buzzing replacement either - but I would like to know that it is at least being investigated properly, 7 that a solution was forthcoming. I don't think I'm alone in saying that I would be quite happy to wait for an update, if thats what will sort it ... I just don't like being fobbed off with crap excuses - which just makes you wonder if Orange will EVER do anything about it.
Guest X-mania Posted December 17, 2003 Report Posted December 17, 2003 Hi Guyz, I dont get a buzzing sound when speaking to peeps on the E200 but I do get a crackling sound when running games certain games like bust'em.... Is this the same problem as the rest of your buzzing E200's? or is this another1 for the x-files? :?
Guest bikespod Posted December 17, 2003 Report Posted December 17, 2003 :roll: :roll: :roll: :roll: :roll: :roll: :roll: :roll: :roll: :roll: :roll: :roll: Now they have said they want me to send my phone in for testing, they need to take it apart and see what's wrong. No mention of here's a phone in the mean time, just send it in. This is apparently necessary as they are unaware of any call quality problems with this phone. This strangely is not acceptable, so i told them to use one of the two other handsets i've sent back, or any e200 and to call 150 and listen to professor hawkins long lost sister. I was advised of a 7 day turn around for tech support :shock: (not) ](*,)
Guest bikespod Posted December 18, 2003 Report Posted December 18, 2003 :shock: :shock: :shock: :shock: :shock: Blimey. Tech support have admitted that there is definitely a problem with call quality on some e200 handsets. They have declined a replacement as this may be just as bad as the one i have. THey say they can't put a time scale on a fix, but are definitely looking into the problem, not ignoring it and will get back to me. We shall see. I really hope this has finally brought the issue to oranges attention. :|
Guest drblow Posted December 19, 2003 Report Posted December 19, 2003 :shock: :shock: :shock: :shock: :shock: Blimey. Tech support have admitted that there is definitely a problem with call quality on some e200 handsets. They have declined a replacement as this may be just as bad as the one i have. THey say they can't put a time scale on a fix, but are definitely looking into the problem, not ignoring it and will get back to me. We shall see. I really hope this has finally brought the issue to oranges attention. :| Blimey! :shock:
Guest bikespod Posted December 23, 2003 Report Posted December 23, 2003 :roll: just chased them up. no news at all. not at all :shock: ed
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