Guest Jabbsy Posted December 28, 2003 Report Posted December 28, 2003 Dear Orange, I am hoping that by writing to you on here you will take note of the problems many E200 users are experiencing with Buzzing/Distortion/Crap sound quality in calls. Like many people on MoDaCo, the distortion on my phone is not unbearable but it is distinctly annoying and should not be there....it is a fault with the handset. I have had my handset for 26 days hoping and waiting that an admission of a fault would be made and news of appropriate action to get it fixed would be made public (software update, handset replacement etc). There has been nothing..... So today I decided to ring OCS again to remind them about my problem before my 28 day period is up so I wouldn't have to pay a £15 "administration fee"! You can imagine my complete surprise (sarcastic) when the woman at 150 says they have had absolutely NO reports of Buzzing/Distortion/Crap sound quality with the E200.....This is utter b*llocks!....exactly how many calls have to be made before this problem will be registered with them!?!?!?! I even asked her this and she said "1 call, sir"!!!!! She says she then searches through this bulletin board of all reported problems and if ANY match then she can see it is a known fault already and the call can be dealt with in the same manor as the previous call. So all you E200 owners on here that have rung up complaining about this fault......you haven't.....cos Orange says you haven't or it would be registered on their database. Stop lying to us Orange! Either OCS staff are completely incompetent and can't search through this database....or Orange is doing some kind of cover up!!!.......I think its the latter!!! Orange, the E200 is faulty, you know its faulty, so either make a public admission so no more suckers buy this phone under false pretences or hire more/better 3rd Line Support in order to fix the problem!!! Orange get your finger out or else I am going to print off every single E200 complain made on MoDaCo and deliver them to trading standards, your treatment of customers is shocking!!! Jamie Atkinson
Guest Jabbsy Posted December 28, 2003 Report Posted December 28, 2003 mods, sorry about the "choice" use of language in my letter, its just been born out of pure frustration when speaking to OCS, and i've got all the "postcode" and "faulty batch" lies to look forward to when I do eventually get past first line support and onto the guys in second/third line support that are supposed to know what they are talking about :roll:
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