Guest kelv23 Posted January 1, 2004 Report Posted January 1, 2004 Every time I start active sync I get a message saying unable to retrieve informaton from mobile device check connection and try again.It happens when I try to do anything related to active sync,tried re-installing but always happens.Any suggestions?
Guest martin Posted January 1, 2004 Report Posted January 1, 2004 Are you running a firewall or any other security software on your PC ? Posted from my SmartPhone!
Guest kelv23 Posted January 1, 2004 Report Posted January 1, 2004 Yes I've got a firewall but this problem has just appeared,its been working ok for a few weeks then it just statred doing weird stuff
Guest kelv23 Posted January 1, 2004 Report Posted January 1, 2004 turned the firewall off and the latest active sync now works,but I still cant use the theme generator.I create a theme it says it has been sent to device but doesnt show up on the menu. I've been thinking about unlocking the phone but after all the hassle I've had for a simple task I'm thinking twice about it.I like this phone but for a novice like me its a real pain.
Guest martin Posted January 1, 2004 Report Posted January 1, 2004 I create a theme it says it has been sent to device but doesnt show up on the menu.Strange :? Are the themes successfully saved to the directory IPSMApplication DataHome ? I've been thinking about unlocking the phone but after all the hassle I've had for a simple task I'm thinking twice about it.Are you talking about the application unlock or SIM unlock ?
Guest kelv23 Posted January 1, 2004 Report Posted January 1, 2004 For the themes no they dont show up at all in any folders,they dont work when I paste them in either.I've uninstalled and re-installed theme generator but still getting the same result. I was gonna do the application unlock
Guest martin Posted January 1, 2004 Report Posted January 1, 2004 For the themes no they dont show up at all in any folders,they dont work when I paste them in either.I've uninstalled and re-installed theme generator but still getting the same result. I was gonna do the application unlock I suppose you could always do the application unlock and see if it makes any difference. It's a harmless processs. On the SPV goto Programs-Settings-Data connections, Menu-Options and set idle disconnect to 5 or 10 minute. This is not always need but if the OTA is running slow then a 1 minute timeout may not be enough. Make sure that you have the ability to connect to the internet on the SPV either by GPRS internet or pass through. Goto http://developer.orangews.com/orgspv/comdef.aspx Click unlock and proceed clock ' I agree' and OK (after reading all the terms and conditions of course :) ) Enter Name Enter E-mail adddress Enter mobile number (ie 07973123456 would be +447973123446) Enter IMEI (Type *#06#on the SPV to get the IMIE number) Click OK Ad thats it :D The OTA site should state that a message will be sent to your phone. Shortly afterwards the phone should receive an SMS and automatically connect to the internet (to a mytsery site) and unlock itself .
Guest kelv23 Posted January 2, 2004 Report Posted January 2, 2004 Thanks for the tips Martin but I've tried unlocking 6 times through the orange site already and I never recieve the message to say its been unlocked.I've followed it as you have stated but nothing each time.I've e-mailed them about 4 times and I'm yet to recieve a response which I'm sure is due to the holiday season. I've got no other choice but to drive the 10 miles to the nearest orange shop and pray that theres someone with some knowledge on the SPV. The theme generator isnt anything that important its just frustrating and puzzling as to why it doesnt work,I'm more interested in the application unlocking as this is where the phones potential lies and not being that confident about unlocking it myself by editing the files is my major concern. I'm gonna keep trying as this phone will be worth it if I can get it done. Thanks again for the help its greatly appreciated!!!
Guest Matt Kirby Posted January 2, 2004 Report Posted January 2, 2004 Not sure if this is related - but with ActiveSync 3.7.1 Microsoft slightly changed the way that PC programs (such as the theme generator) can access the SPV - some programing methods that previously worked no longer work with v 3.7.1 and result in "unable to connect" errors. I had this problem with the software that I wrote (see sig) and had to _tweak it to work properly. You would think that Microsoft would have updated the theme generator, but thier programing support pages still give an example of connecting to Smartphone devices that won't work with ActiveSync 3.7.1. Another Microsoft left hand / right hand commnications error?
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