Guest mike-oh Posted January 3, 2004 Report Posted January 3, 2004 In the space of a 15 min phone call this avo my phone dropped from around 60 to 7% charge. A similar thing happened before but i put it down to a one off with it being a new phone etc. So i just phoned O and after a lot of faffing around and asking me whether i've been playing games on it?!they told me that 6 base stations were down in my area (hmmm, :^o :-s ) so my phone was having to use more power to try communicate (i have 4 bars signal). I told him that blatantly wasn't the problem and after 15mins he diagnosed my battery as faulty, well thanks a lot =D> :roll: (!). I now have to go to the shop where i got it to get a replacement. All this hassle and i have orange care?!
Guest mike-oh Posted January 3, 2004 Report Posted January 3, 2004 Right, i am not a happy bunny!!!! Just went to the shop and they tell me i need to bring the whole box and reciept etc down. Why the hell did the geordie fool at 150 not tell me this. So i ring 150 again whilst in town and i'm on hold so long that my battery dies!! Someone remind what i am paying orange care for again?! Ok just made a 4th call to them now. Everytime i talk to them i get increasingly frustrated as they try fob me off with some feeble excuse. I'm now getting the whole 'internal policy' rubbish about the store needing my phone and all the other kit and thats down to individual stores, not to mention the 'remote diagnostic', honestly!!! It's utter crap it really is! Because i've had my phone less that 14 days it's down to the dealership to replace it so i can't get one posted to me?! The guy at 150 said they'd check the battery in store?! What? In store they said they'd replace the whole lot! Do these people not know what the others do? I have orange care and really don't expect this shite. I went out of my way to take the phone back and got sod all for my effort. Can anyone suggest the next route cos i really can't be arsed and dont see why i should have to get a replacement handset when all that's fooked is the battery. I remember reading somewhere about someone suggesting to ring motorola? Thanks in advance, (a rather brassed off) Mike
Guest equis Posted January 5, 2004 Report Posted January 5, 2004 I just had this happen to me yesterday I charged all night 10+ hours, picked up the phone made a couple of calls then after 5 minutes my phone cryed out for help from my pocket. It kept insiting that it needed to be recharged and that it was immenet that I was going to lose my information on the phone. Is this a Motorola battery defect, I am charging it all day today and see if this happens again, all in all I am getting really mad at this so called Smartphone that is so buggy. I think your best bet is to call Moto if it is still under warranty, 90 day warranty standard here in the states. I will try to get this fixed through ATT if it persists, but if you can't get a battery they sell OEM batteries on some websites. I would do that as a last resort though.
Guest mike-oh Posted January 5, 2004 Report Posted January 5, 2004 it's less than a week old! I don't see why i can't just get a replacement posted to me! I am guessing it is a battery defect. It seems fine with normal use but it's when i make calls that it cries. I also get wierd results when i charge it and view the system info. Other than that my phone is bug free!
Guest Belgarath Krall Posted January 5, 2004 Report Posted January 5, 2004 i'd had my phone just over a week and it deff. wasnt the battery as i asked for a new one to be sent to me. installed, charged, did it all as i should and as i wanted to get it up to speed i turned it onto airplane mode (stops transmitting) while i was doing some work at home (bad reception at the best of times)...anyway, 8 hours..that was the most i got, even with the new battery, rang them up and told them i had had a new batt & they sent me a new phone the same day, this was New Year's Eve...not bad i say but it sorted the problem...still, the battery life does jump a bit when it gets below 50%...but that might be cos it's not had enough charging cycles yet... ...all i can say is, perhaps it's a bad batch that aren't charging properly, be a pain and get what you want!!! ---------------------------- "do not stir your coffee with a trout...it doesn't like it"
Guest MPXtricky Posted January 5, 2004 Report Posted January 5, 2004 For what it's worth, I'm getting about two days out of mine before the battery gives up, and that's with hardly any calls. I checked the battery earlier today and it was on 70% - made a 3 minute call and the phone beeped at me warning that it needed charging. I turned the phone off in case I might need to make a call on the way home and then when I tried to use it, the thing wouldn't even boot up - just turned itself off again. I will be going back to Orange pretty soon - I can't be doing with a 'mobile' phone that has to be plugged in just so as I can use it.
Guest dharden Posted January 6, 2004 Report Posted January 6, 2004 i can't guarantee that it's not dodgy batteries, but try running the phone without the SD card in it. If this works, the next thing to do is uninstall IA caller ID (if it's been installed, that is - use "remove programs") then use the task manager to make sure you don't have programs you don't want running in the background. This at least tripled my battery life (i have the SD card back in now i'm not using caller ID). Before that I thought i had a problem cos the battery wouldn't last a day...... HTH!
Guest phonesmarts Posted January 6, 2004 Report Posted January 6, 2004 im not sure about the battery, but i traded it in for a new mpx (i have att here in the US) and it seems the battery life has greatly improved. Before this new mpx, i was getting 10 hrs or standby after full charge (24+). now, im getting at least 3 days and throw in a couple hours' talk time before the juice ran out. i dont really know how to diagnose the problem with the older one, but i think that it all depends on the phone. I guess every phone is different.
Guest equis Posted January 6, 2004 Report Posted January 6, 2004 I think 3 days stand-by is standard on the MPX but come on really 3 fricking days!! I honestly think this phone needs a rom update by moto/msoft. They need to update to a powerful power-saver program. Ohh say like shutting off all the stupid programs that have been running in the background for more than 30 minutes. I just find it ridiculous that Msoft/Moto did not take that into consideration when making the software. Unless it was so rushed out into production that they got the developer mentallity "we'll patch it later" . Uggghh...
Guest paulie-mafia Posted January 6, 2004 Report Posted January 6, 2004 And I thought I was the only one! My mpx has suffered the same fault - complete battery death after just 15 minutes of talk. Orange replaced my battery, but only after asking me the usual dumb-ass questions "Did you charge it up?" etc. If not the battery, maybe something to do with the way power management is configured within Windows?
Guest Gangsta Moto Posted January 6, 2004 Report Posted January 6, 2004 Guy's, I'll tell u the easiest way to sort the battery thing... remove the SD card and install whatever u need on the phone... even with called ID....trust me. Once that is done...use the phone till it dies then charge it up for about 14 hours...so say start tonight and you're ready by the next morning. Just incase though.... dont take my word for it but it definitely did work for me. Now i get at least 2days (a full 48hrs and some)... obviously things still depend on how much u use the phone but it definitely does improve battery life a great deal. Took my phone off the charger yesterday at 5pm and now i still got 3 bars left... before removal of the SD card i would have charged it till about midnight and on waking up 7am(with no phone use)..it would have been on 3 bars already... by 7pm my battery would have been flashing its crazy low warning s***. Give it a try and let me know how that goes...if it works...spread the word to all the other MPX homies. Peace
Guest mike-oh Posted January 7, 2004 Report Posted January 7, 2004 paulie-mafia did you manage to get orange to post you one? They've accepted that the battery is faulty, like you said you get the dumb questions first. the phone is great and i've personalised and installed games etc on it so i'd rather not have to have the whole handset replaced like O wants. Especially when i have to make another trip to the shop! Standby time is not an issue really, i can get 2 days easily. The only problem i encounter is when making calls. Apart from yesterday when the phone inexplicably turned itself off whilst in the cradle?! i don't have caller ID installed b.t.w.
Guest spartanrob Posted January 8, 2004 Report Posted January 8, 2004 What do you mean by an "new" mpx. I am on ATT here in the US, mine is about 30 day's old, how old was yours? im not sure about the battery, but i traded it in for a new mpx (i have att here in the US) and it seems the battery life has greatly improved. Before this new mpx, i was getting 10 hrs or standby after full charge (24+). now, im getting at least 3 days and throw in a couple hours' talk time before the juice ran out. i dont really know how to diagnose the problem with the older one, but i think that it all depends on the phone. I guess every phone is different.
Guest Jiff Lemon Posted January 9, 2004 Report Posted January 9, 2004 I'd refuse a replacement "new" handset if they're is nothing wrong with the phone itself. I thought it was very well known that orangecare don't send you a "new" phone, what you get is a refurbished phone. Drives me insane! I buy a new phone, it has a firmware fault, I get a refurb :evil: I'd demand a new battery if that's where you believe the fault lies. One thing that I find annoying - as soon as you connect up to sync, you're putting charge into the battery. Although we're told it doesn't matter with the latest batteries, I'm still a big believer in "charge em up, run em flat". Also interesting that motorola says 24 hour initial charge, Orange upgrades say 16 and the instructions say 12.... So far mine is fine. I'm into day 3 after the intial charge, done several texts, made 2 shortish calls and recieved 2 20 minute+ calls. Main battery shows 57%, backup battery shows 90% (and always has - which I find a little strange!)
Guest Jiff Lemon Posted January 9, 2004 Report Posted January 9, 2004 Another 20 minute phone call, midway I'm warned first of an incoming call, then of a text then that the battery level is critical! Finished call and checked battery level - 35%. I'm wondering if the battery level gauge actually needs calibrating on the phones?
Guest paulie-mafia Posted January 9, 2004 Report Posted January 9, 2004 "paulie-mafia did you manage to get orange to post you one?" Mike - yes, they mailed me one recorded delivery with a pre-paid jiffy bag for the return. Not quite as great as when they used to send a courier within 24 hours, but I guess they're squeezing their overheads a little!
Guest UKMadBeef Posted January 19, 2004 Report Posted January 19, 2004 I've just had a few problems with mine over the last day or so. First, I had it connected to my PC for a while, and when I took the phone off, the battery was on 1 bar. This made no sense, given that when I put it on the cradle, it was on full battery anyway. The PC is always on, and the connection (as far as I could tell) was secure. Then the following day (today) I was at work, doing the occasional text, just with Inbox, Contacts, Calendar and Task Manager open. (the usual suspects) I picked it up to make a 15 minute phone call, and it was whinging about battery. I made the phone call successfully, and (having other things to occupy myself with) thought "sod it". I got home just now, rebooted the phone, and it's showing 4 bars. Task Manager says 80% battery. I turned it off, and just now turned it back on. 3 bars, 70% in TM. This sounds nothing like a battery problem at all, but more to do with the monitoring of the battery level. Also, I don't know whether this is normal or not, but sometimes when I boot the phone up, it shows an exclamation mark next to the battery. (ie. "I don't know what's in the battery") This usually goes away when it's been on for a few minutes. Also with regard to the problems people are having with Orange ... One nugget of information which works exceedingly well in any situation like this. Just give Trading Standards a ring. They've always been really helpful with me, and usually just the threat of calling them is enough to break a bad attitude. Orange Care (as far as I can see) are well within their rights to give you a replacement phone that isn't new, because you signed their terms and conditions, and aren't technically using the 1-year guarantee. This doesn't mean that you can't go into an Orange shop and demand a full replacement within your first year, if the product doesn't perform as advertised. (one look at the manual with regards to battery life should be enough to prove this) If you have any more problems, and you have a reasonable idea of where you stand legally, just tell them "I think we should continue this conversation with the involvement of a Trading Standards representative, given that you appear unable to proceed within the laws defined for this type of transaction" or something of that ilk. Watch the attitude change. It's great fun. (haven't had to do it with Orange, but PC World copped for it when they were after wriggling out of a warranty) Note that if you bought from somewhere other than Orange, you have to take it back to that shop, because your contract (in terms of the hardware you bought off them, not your airtime) is with whoever you bought the phone off. Also not sure how you'd fare if you got a phone from Orange Direct and went into an Orange Retail shop. Use my philosophy in these situations. What you don't know, blag :lol: Incidentally, Orange (150) are generally OK with me, and I've been with them for donkey's years. It's the muppets in the shops I can't stand.
Guest mcwarre Posted January 19, 2004 Report Posted January 19, 2004 It's the muppets in the shops I can't stand. Where's Amo when you need him? :lol: :D :(
Guest UKMadBeef Posted January 19, 2004 Report Posted January 19, 2004 I wanted two MPx200's within about a month of each other, both upgrades. One I got for £30 from an Orange shop (fool), and the other I got for free, from Orange direct. Same bill, two phones, and the free one was the least active. Wanker in the shop wanted me to pay £50 for the second one, and he was an arrogant bastard at that. Wouldn't mind, but I had to wait ages stood around while him and his mates (non-employees from what I could gather) were playing with one of those Ericsson things with the pen. (P800?) In fact I had to wait for ages the first time, too. Dial 150, chaps. Even if your local Orange shop is staffed by the most intelligent and courteous folk known to exist, Orange direct will give you a better deal anyway. This guy got the MPx200 to me, for free, the very next day after I ordered it, and it was about five days to Christmas.
Guest mike-oh Posted January 20, 2004 Report Posted January 20, 2004 Yeh i got an ass in the shop and on the phone! I aint willing to replace the whole handset (with the risk of not getting a new one) when all that is knackered is the battery. Especially since i've installed software and got it customised to my liking. UKmadbeef i have nearly the exact same symptoms as yourself! Although it appears to have settled down recently. All i want is orange to post me a new battery and me post my old one back. Simple as that
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