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Activesync/IP address

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activesync is not picking up an internal ip address from a moto q, therefore can't sync.

tried reinstalling, also on different pc's same problem. firewalls turned off no difference.

it seems the the q is not generating an ip address. is there a way to manually set one, or any ideas as to why?

internet browsing is not a problem, nor exploring the phone thru activesync, but no actual synching.

it was working, but after restoring a backup with sprite software, no more AS



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