41 replies to this topic

[tsutton]

Mobile phone operator Orange is planning to cut between 1,800 and 2,000 UK jobs in a drive to reduce costs.
The French-owned firm said it wanted to reduce its costs by 15% as it adapts to "customer needs in an increasingly competitive environment".

Chief executive Bernard Ghillebaert said that employees "would be treated with dignity and respect consistent with our values".

More here

Sad news. Need to jump ship soon.

[raiderz]

I think its shocking news, but isn't the churn rate in their call centres pretty high? Will just mean that people won't get replaced, and more jobs will go to their call centres in India?

Here in the North East we have quite a few Orange call centres, almost right on Tony Blairs backyard, maybe its just as well that he's going before the next election cos there will be a lot of Blair voters here that will be losing their jobs!

[sporkguy]

You know where they'll be cutting the job.. in the most important area: Customer Service.

Good old India has been training up new employees to take over Registration, Tech and Customer Support area, and they're paid a darn sight less than their UK counterparts.

God bless the French business model.

[w411y]

sporkguy, on May 4 2006, 13:39, said:

You know where they'll be cutting the job.. in the most important area: Customer Service.

Good old India has been training up new employees to take over Registration, Tech and Customer Support

Oh God as if their customer service is bad enough already   I am no means saying that racially but most lack in fluent English and the customer service in the UK don't even know whats going on over here let alone a service from India. To be honest I think they've made a lot of stupid mistakes lately.

[amo]

Orange, kinda like president Logan from 24. Lets think of the most logical, sensible thing to do. Then do the opposite.

[sporkguy]

amo, on May 5 2006, 15:17, said:

Orange, kinda like president Logan from 24. Lets think of the most logical, sensible thing to do. Then do the opposite.

LOL - what a brilliant second post. I dip my hat to you sir.  

[morpheus2702]

We need Palmer back in office, goddamn it! ;-)

[sporkguy]

morpheus2702, on May 5 2006, 19:24, said:

We need Palmer back in office, goddamn it! ;-)

As much as I hate getting off-topic, and it shall end here.. Palmer was a fantastic President

[goochy1]

sporkguy, on May 5 2006, 19:40, said:

As much as I hate getting off-topic, and it shall end here.. Palmer was a fantastic President

Why do they really need to cut jobs they got enough money to pay 2000 peoples wages lol
Gettin off the subject a bit i was wanderin if you cud tell me how to get lichfield in the  where your from bit
thanx
Goochy1

[kaf]

sporkguy, on May 4 2006, 13:39, said:

God bless the French business model.

I suspect it won't be any french jobs going to India

[kaf]

tsutton, on May 4 2006, 12:51, said:

as it adapts to "customer needs in an increasingly competitive environment".

Chief executive Bernard Ghillebaert said that employees "would be treated with dignity and respect consistent with our values".

Love it ... meaningless words .. used in a way most company now seem to communicate to there gulible customer base.

Do they beleive there own manure?

[sporkguy]

goochy1, on May 5 2006, 20:50, said:

Why do they really need to cut jobs they got enough money to pay 2000 peoples wages lol
Gettin off the subject a bit i was wanderin if you cud tell me how to get lichfield in the  where your from bit
thanx
Goochy1

In 'My Mobiholics' then under profile

and I'm sure they're cutting the jobs in the UK because 40% of the CSRs I used to deal with here absolutely useless - and rude too - at least the India CSRs are polite and helpful 100% of the time.


my god.. did I just say what I think I did... blimey, too much cider!

[goochy1]

sporkguy, on May 6 2006, 01:43, said:

In 'My Mobiholics' then under profile

and I'm sure they're cutting the jobs in the UK because 40% of the CSRs I used to deal with here absolutely useless - and rude too - at least the India CSRs are polite and helpful 100% of the time.
my god.. did I just say what I think I did... blimey, too much cider!

LOL
Cheers for the help aswell!!!
Goochy1

[pd.ryder]

morpheus2702, on May 5 2006, 19:24, said:

We need Palmer back in office, goddamn it! ;-)

But he's dead, dead, dead. Shot through the head, I believe. Mind you, in the current climate, that won't necessarily stop him being President

[shuurajou]

I doubt they'll cut jobs in the call centres as they always want more bums on seats.

[Tech]

im not surprised the way they have been acting the past year, was bound to happen

"customer needs?" er... i think you've gone past that and prooved you cant meet their needs after your whole shake up of tarrifs and before that!

[Tech]

shuurajou, on May 6 2006, 12:12, said:

I doubt they'll cut jobs in the call centres as they always want more bums on seats.

couldnt agree more

[sporkguy]

shuurajou, on May 6 2006, 13:12, said:

I doubt they'll cut jobs in the call centres as they always want more bums on seats.

no, not 'cut' the jobs as such - more, outsource to India where the wages are vastly different.
I agree they want more bodies in their call centres, but if it costs them a lot less, then the french will be happy.

[Dr Who]

I think for companies that DON'T have Indian call centres it is a definite plus and should be an advertising feature, "All call centres based in the UK". Firstly I like to support workers in the UK, people should be paid a living wage for the work they do and I think outsourcing like this is disgusting. The other thing I have against the sweatshop call centres is that they can't actually do anything. They always have to call someone in the UK, so in effect much smaller UK call centres still exist with 'senior' people who can actually say 'yes' and 'no' to things. It drives me beserk when they advertise these 24 hour call centres but you can only actually get anything done between the hours of 9 and 5 in the UK because they have to refer back! Grrrrrr.

[amo]

Orange treat its employees even worse than their customers, at least for the customers its easier to move somewhere else!

Getting out of that company was the smartest, and best move i've made in a very long time!