25 replies to this topic

[UncleJimbo]

Happy happy happy happy happy happy joy joy

Phoned O2 again, worded things a bit differently and got them to change my plan to a £35 a month including unlimited data!

Woo!! Thanks Paul

[PaulOBrien]

Haha, there ya go!

P

[Shuflie]

Paul, on May 1 2009, 08:38, said:

Wait, SMS when abroad is included in your allowance? How does that work if you have the unlimited bolt on?

*confused*

P

When you're on O2 in UK any SMSs you send come out of the unlimited bolt-on, the 500 included messages will never get touched. When you're abroad only the 500 included messages can be used and combined to send SMS or MMS messages. Not very clear on the O2 website, but if you give CS a call they can explain it all to you.

[jontelfer]

I went through the bolt-on change successfully for my Touch HD - changed it within 24hrs.  A month later when I get the bill I find there's a £12.55 added extra bolt-on.  Phoned up to query it and they gave all sorts of answers relating to it being a CPW tarriff and that I should speak to mobiles.co.uk, or pay an extra £7.50.  Stuck to my guns as I'd not opened the SIM until I'd heard back from them about the bolt-on change, and that this was O2's mis-advice/cock up.  In the end a manager is changing th tarriff back to what was originally planned i.e. bolt-on swap to mobile data.

So get the details of the person that changes the bolt-on and write it on the bill because it might all come back in the month 1 bill.

I guess that there's an incentive for mobiles to sell the text bolt on rather than data?

Jon

[UncleJimbo]

Hmm, this is a bit worrying, but the reason that I got the O2 rep to email confirmation...how much weight it will hold I don't know....we'll see in just under a month I guess  

[Monolithix]

I've had no issues, nor has Alex (nedge).  Remember people are happier to post about their bad experiences than good!