yes i am not happy with toshiba today...
its like a fcuking groundhog day dealing with these jokers....
anyway - here is todays 'exciting' installment
the mail i received today =
From: Toshiba Support [mailto:[email protected]
Sent: 11 March 2010 10:24
To: Bonn, Adam
Dear Adam Bonn
Thank you for contacting Toshiba Mobile Communications.
Toshiba currently negotiating with the network operators in order to release
new software to resolve the audio issue. Unfortunately, we cannot do anything
until this approval is been given.
Once the testing is completed and approved by operator we will be released to
the customers via the normal channels
Please do not hesitate to contact us again for further assistance and use the
reference number found in the subject field for all enquiries.
My reply - i hope you enjoy reading it as much as i did writting it....
Hello Richard, thank you for your email.
Please can I ask you to review the text below? (I have also attached the original email)
It was sent to me by your colleagues at Toshiba support.
Please can you explain to me how 2 weeks ago I was assured that the resolution to the audio problem would here now, yet today you tell me that this solution has not even reached the testing phase?
Could you also explain how the fix for the audio needs approval from the various telephony providers, when the audio problem exists no matter which provider is used?
This is clearly a design problem with the TG01; it has nothing to do with the operator.
Please can you escalate my email to a service or delivery manager within your organization?
I do not feel that Toshiba is taking this problem seriously & do not feel that the TG01 is fit for purpose.
I expect to hear back from you ASAP with the following
What is the fix for the audio problem, cab file, OS update, OS upgrade
When will this fix be available for the consumer
If you are not able to provide the above information, then I will need to receive the following from yourselves
A complete refund of all monies I’ve paid for my TG01, including cases, accessories, upgraded battery & of course the phone itself
I’ll need you to buy me out of my contract with my provider, I wanted a working smartphone, you have not provided this – hence you are liable for the contact I have as I was under the impression your product was fit for purpose when I signed up
A one off payment to reimburse me for endless frustration of phone calls that have been inaudible causing stress & aggravation to me, my friends & family.
I believe that the TG01 has enormous potential to be a great phone, however in it’s current flawed state & with a complete lack of support & zero flow of reliable information from yourselves it means that effectively you have created a PDA which receives sms messages.
Thanks & regards