370 replies to this topic

[gitf@ce]

Tenacioustina, on Dec 13 2010, 18:52, said:

On the 3rd with Currys.

Blimey... that's rubbish!

Looks like some people here had an even worse time. Ordered 27th Nov and finally delivered today.

I don't hold out much hope of receiving this before Xmas looking at the way things are going  

[Tenacioustina]

I think some of the problem was the weather, mine was actually with DHL on the 8th, getting out to people then clearing the backlog didn't help.  What does annoy me is the failure of Currys to actually contact people and let them know what is going on.  I ordered some items with Debenhams at the same time, however I had about 4 emails from them telling me what was happening and explaining the delay, they also arrived yesterday.

So as long as the stock keeps coming in and the weather behaves it's self there should be no problem.

Good luck to all

[Qwertymon]

Tenacioustina, on Dec 14 2010, 04:12, said:

I think some of the problem was the weather, mine was actually with DHL on the 8th, getting out to people then clearing the backlog didn't help.  What does annoy me is the failure of Currys to actually contact people and let them know what is going on.  I ordered some items with Debenhams at the same time, however I had about 4 emails from them telling me what was happening and explaining the delay, they also arrived yesterday.

So as long as the stock keeps coming in and the weather behaves it's self there should be no problem.

Good luck to all

When I ordered mine the currys website didnt email mail me, after Id completed the order I was like WTF, I was rushing to get one ordered and had open a ready pcw window (and dixons and pixmania) so thought I'll just get it there then, about 3 hours later I got a call from currys about a payment error.

The only thing I can say is that bare in mind that its xmas, and the dudes on the phones will be getting hammered from calls left right and centre, I have trouble getting through 15/20minutes wait, and Ive got a direct store only line.

[gitf@ce]

Bloody hell...!!!

DHL just delivered my Vega!  I take every moan back... brilliant!

[Tenacioustina]

Wow!!!!

They seem to be getting there act together at last, their communication still seems to be cr*p!!

[frottage]

anyone rate my chances of getting hold of a Vega before Christmas ?

[MartynT]

I ordered my Vega on the 4th, I received the order reference number not long after.

The next day I got an e-mail asking to call them as part of a security check, which I did a few moments later, all was confirmed to be fine (payment has been taken).

After reading that stock was coming in over the weekend I patiently waited for a dispatch notice, nothing. So cue a call to Currys CS on Monday, only to be told that the order seems to be sat on hold because of the security check and that they would speak to head office to get the order moving. Guess what? Still not update!

I called again yesterday only to be told that head office have a 5 day lag on orders and that i'd just have to wait for them to look at the case and there was no way to escalate it  

Even an e-mail to John Browett didn't seem move things along, instead i've been told to sit and wait, or cancel the order! What a joke!

[AndyCr15]

So I'm assuming them saying they would have stock in shops this week was a load of rubbish....?

[frottage]

AndyCr15, on Dec 16 2010, 10:35, said:

So I'm assuming them saying they would have stock in shops this week was a load of rubbish....?

im starting to feel that way too

[MaxiP]

Anyone know (apart from Twitter feed) is you can watch stock products via RSS / other for the DSG shops to try and get one ordered the next time they become available ?

TIA

edit - just out of curiosity, spoke to my local Currys store and they haven't even seen 1 of them.  According to their system, there are none available and as Internet sales get preference over stores, he doesn't expect to see any for quite a while !

Edited by MaxiP, 16 December 2010 - 01:11 PM.

[Tony Williams]

AndyCr15, on Dec 16 2010, 09:35, said:

So I'm assuming them saying they would have stock in shops this week was a load of rubbish....?

Sadly I had to take my Vega back yesterday as there was a problem with the back/menu button not working. As they were refunding me I jokingly asked if they had any in stock and the response was obviously no but she also said they were not getting any in store anytime soon  

[godinandroid]

I'm tempted to just pre-order a POV Mobii so I can stop checking stock 20 times a day! I might do that actually...

[Paul Fraser]

For those that ordered on the 4th of December, mine arrived unannounced today, Thursday 16th December. So far, quite impressed but no Marketplace or I can't find it. Will put the MoDaCo software on tonight I think.

[Dayzee]

Ordered mine last Saturday, and it was out for delivery today on the day they said it would be, but the stoopid DHL Home Delivery Courier couldn't find the house (We live on a main road!!) so it hasn't been delivered despite us being home all day especially to wait for it.  

Tried to call DHL but that is a joke in itself LOL  

So, they say they will redeliver tomorrow, but!!  I'm at work all day....

Ho Hum - Still, hoping to be able to collect it on Saturday if all else fails...  Hate bloody DHL deliveries.

Dayz xx

[b0bsquish]

Was pretty much impossible to source one in ireland, so I turned to ebay..paid a few quid more for at least i have my vega now

[mclanecxantia]

i wonder if there will be stock at dixons/pc-world this year again.

[gitf@ce]

Dayzee, on Dec 16 2010, 21:24, said:

Ordered mine last Saturday, and it was out for delivery today on the day they said it would be, but the stoopid DHL Home Delivery Courier couldn't find the house (We live on a main road!!) so it hasn't been delivered despite us being home all day especially to wait for it.  

Tried to call DHL but that is a joke in itself LOL  

So, they say they will redeliver tomorrow, but!!  I'm at work all day....

Ho Hum - Still, hoping to be able to collect it on Saturday if all else fails...  Hate bloody DHL deliveries.

Dayz xx

Sorry to hear that...  It's really frustrating when you plan things in advance and then fall at the last hurdle!

Best of luck!

[MaxiP]

Both Currys & PC World status has changed from 'more stock coming next week' to 'item unavailable' & product description has changed to "ADVENT Vega Internet Tablet - Non-Flash Version".  Might mean they are getting ready to release some ???

Flash - MCR & PP :-)

And yes, I am an optimist :-)

Edited by MaxiP, 17 December 2010 - 02:02 PM.

[chrishudsons]

Hi, this is my first post but I thought I would relate my experiences.  I actually have my Vega now (but wrapped up under the tree unfortunately).  I ordered on the 4th December and received it out of the blue from DHL (never supplied with tracking details etc) on Wednesday this week (15th).  I had  emailed John Browett at DSG complaining about the service on the Monday.  On the Tuesday I received a call from a 'Medic' at the customer service centre who has agreed a £50 'goodwill gesture' because of the problems.

It seems that their store staff and their ordinary customer service reps are useless, but if you speak to someone who knows what they are talking about then they are actually very helpful.  The Twitter feed and the fact that they have visited Paul to discuss things are also a positive sign.

[MartynT]

That's a bit of a result despite the poor service.

I'm still waiting for an update on mine, I called again today to see if I could get any more info but I was told they've no idea when stock will be coming but I should receive a call within 48 hours advising me of the status.