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Acer Liquid E2 Duo - Dual SIM Quad Core for under £180?

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#41
Maximus9

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Received 4.2.2 as well, the move apps to sd card is now enabled so no more storage problems.

Overall, feels a bit smoother.

It is offered on mine as well, but I need to clarify something first, could someone explain the process:

1) Is the upgrade deleting data and installed apps?
2) Since the apps where already installed in the internal memory, is it possible to move them to SD card after the upgrade without reinstalling them?

I am hoping to do the update without having to reinstall everything. I made a backup with Helium, data and apps, just in case.

Regarding the phone in general, gotta say mine developed a fault, part of the right edge of the touchscreen is no longer working. Can still use the phone, but cannot press P and send on the keyboard on portrait mode.

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#42
LeWill

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Upgrade does not delete data or apps. Preinstalled apps can't be moved, but any you've installed yourself can be moved to internal storage and then to the SD card. You will need to set the install to SD card in the options first though (seems you need to set it to phone storage or SD, you can't choose at time of moving).
Anyone noticed any other changes in this update? Auto brightness isn't fixed, but when you receive a call, you can now have notification that overlays the screen as a banner rather than taking up the whole screen. Hopefully this update also fixes the lock up problem, but time will tell....

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#43
LeWill

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Actually, one thing that is lost through the update is the ringtones assigned so you will have to reassign after the update.

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#44
Maximus9

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Upgrade does not delete data or apps. Preinstalled apps can't be moved, but any you've installed yourself can be moved to internal storage and then to the SD card. You will need to set the install to SD card in the options first though (seems you need to set it to phone storage or SD, you can't choose at time of moving).
Anyone noticed any other changes in this update? Auto brightness isn't fixed, but when you receive a call, you can now have notification that overlays the screen as a banner rather than taking up the whole screen. Hopefully this update also fixes the lock up problem, but time will tell....

Thanks for the reply.
What lock up problem?

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#45
Maximus9

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I tried to update, although they say it is just a 25MB update, I got an error that I do not have 100MB free to update.
Kind of annoying, what where they thinking when they released this phone for sale without the possibility to install on SD card, I have no games, kept apps to a minimum, and is all full.

I guess the update only wants to download on the Internal storage, as the Phone Storage (which would be the "internal sd card") has plenty of space.

Looking at the apps I could uninstall, TouchPal keyboard uses 17MB, but Google Keyboard uses 31MB, although I would say Touchpal Keyboard is 20 times better and more feature rich than Google Keyboard.

Google+ it's another 25MB, for an app I never used and never will.

Edited by Maximus9, 08 August 2013 - 10:23 AM.

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#46
LeWill

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The lock up problem is where the phone locks up and you need to reset by removing the battery. As for your space problems, do you have no apps installed to the internal storage space that you can move to the phone's storage space?

Edited by LeWill, 08 August 2013 - 10:48 AM.

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#47
Maximus9

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The lock up problem is where the phone locks up and you need to reset by removing the battery. As for your space problems, do you have no apps installed to the internal storage space that you can move to the phone's storage space?

Never had the lock up problem myself.
Thanks, I must say I did not think of that (moving to Phone Storage). Very confusing, Internal Storage, Phone Storage etc...

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#48
Maximus9

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Ok, so the update is actually downloaded on the external SD card and is only probably being extracted to the Internal Storage.
However, now I do have 100MB free, but get an Update Failed message.

I had the same problem with the first OTA update they offered (018), solved by replacing the SD card. I think that something might be wrong with my Internal Storage memory though, can't see why the SD card would be broken again.

I had my share of problems with this phone. I need to send it back anyway for the display issue, will see how Expansys/Acer will handle the return process... I bet it will be long and painful.

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#49
Maximus9

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Still no sign of the update on their website:

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#50
Chris Johnston

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Here's some interesting news, the guy on this site http://www.jfdesignnet.com/ has some custom roms for the Liquid E2,
also he has a repartition mod to enlarge the internal storage to 2Gb for his roms.

His 4.2.2 mod may interest some as it includes a GPS tweak as some users have been complaining about the phones GPS reliability.
I haven't tried the mods myself, as I'm happy with the phone as it is for now, but may give it a go later.
No feedback on his site, so I don't know how reliable these downloads are !!

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#51
Chris Johnston

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Pretty average review on Engadget http://www.engadget....quid-e2-review/

Not the first review to belittle the phone in comparison to the nexus 4, but thats a £100 more and you're stuck with less than 16GB

Mine flys on all the apps I've used.
OK the focus on the camera is iffy, so you have to take care with your shots, but everything else seems fine for the money.

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#52
LeWill

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That seems a fairly harsh review. I've been very happy with the phone so I guess it really doesn't matter what the reviews say as they neither make the phone worse or better. The reviews never seem to consider that the phone is dual sim which brings a lot of benefit if that is what you are after. I've also found the camera absolutely fine, noticing in night shots the images appear better than those taken on my wife's iPhone 4S. Maybe my expectations are simply low, but I have no regrets about purchasing this phone as it has exceeded my expectations.

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#53
Chris Johnston

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Three are now selling the E2 for £149.99 on PAYG http://www.three.co....2#specification
Good price on The One Plan too, £23 per month

Hopefully it will sell well at this price, then we may get a better range of accessories for it.

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#54
Maximus9

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Not the first review to belittle the phone in comparison to the nexus 4, but thats a £100 more and you're stuck with less than 16GB

And Nexus 4 it's not Dual SIM.
On the other hand, although I am the one who started this thread and promoted this phone everywhere, I must say I had all sorts of problems with it.
yesterday, I lost signal after 5 min of conversation. Tried on both SIMs, one on Giffgaff one on EE. Hard to believe it was something not related to the phone. I picked up another phone on Lyca network and could talk without any issues.
10% of my touchscreen has become unresponsive. I am so scared of the customer support from Acer that I am postponing contacting them to send it to them.

I did contact them right after buying the phone, and they said I would have to pay £15 to send it to them using insured DHL or something.
I said well that is a lot, considering Interlink 24h is insured and would cost about £10. They should have business deals with couriers and get even lower tariffs.
And why would I need to pay for their defective phone?

I got a weird answer saying something like well you could send it to us free of charge... so first they tell you you HAVE to pay £15, and only if you retaliate you get to find out you could send it free of charge.

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#55
Chris Johnston

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Sorry to hear you have had problems, but obviously that can happen. Can't you just sent it back to the seller and get a replacement or from Acer, if they are offering free postage and who say the phones guaranteed for 2 years ! Hope you sort it out and get a fully working replacement.

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#56
LeWill

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I feel I've been lucky with the phone but I'm scared problems are waiting for me! Sadly, my "luck" should really be the norm. I'm currently considering buying one of the Acer Windows 8 tablets but I've lost some confidence in Acer based on what I'm reading. :(

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#57
LeWill

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Chris - do you know if these phones have a 2 year world wide guarantee? Some of us bought the phones through Expansys and I assume they imported.

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#58
Chris Johnston

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Don't know if it's a world wide guarantee, but it will cover the UK. Expansys have UK offices and are a legitimate seller.

Check this link from Acer UK, at the bottom its says, "Smartphones - 2 years carry in" - http://www.acer.co.u...andard-warranty

If you haven't already, make sure you register your Phone with Acer - http://acer--uk.cust...ty-registration

It's unfortunate that Maximus9 has had a faulty device, but I'm sure when he returns it he will get a fully functioning replacement.

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#59
Maximus9

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I'll keep you guys informed of how things will go. I ordered it from expansys Ireland because it was not sold on the UK website at the time (I am one of the first to buy it in the UK).

I registered my product. Then tried contacting them. First problem, could not select V370 from their drop lists.
Managed to contact them somehow and got the following:

As per our records, I could see that the phone has been delivered and purchased in France.
Regarding your enquiry, as you have contacted Acer UK.
We are only able to assist UK customers with warranty and technical queries.
If you select the link below and select your country, you will be taken to your local Acer website, where the Service and Support section will contain contact details for your local Acer service centre.
http://www.acer.com/...ort/service.htm
If you do not reside in France, then please let us know the place of your residence.
For further assistance, please do not hesitate to e-mail or contact us on 0871 760 1000 (UK), 0818 202 210 (Eire), from Monday to Friday, between 09:00 and 06:00 PM, BST.

I replied:
I am holding in my hand an invoice from Expansys UK Ltd, SL7 1EY, UK.
I ordered the phone from expansys.ie.
Order ref is xxx, invoice number: xxx-UK, date: 04-Jul-2013.
As you can see, never in this process was involved France.

They replied:
Thank you for providing the conformation and the details, I will update the records.
Before that can you please conform once the serial number of the phone.
To locate the serial number of the unit, you can use the link below.
http://acer--uk.cust...etail/a_id/7828
Regarding the query, I would like to inform you that from your description of this fault your phone may need to be brought into our repair centre for DOA assessment.
• Store name and exact or approximate date of purchase.
• Your name and address (From where do you want the product to be picked and delivered back to).
• Contact telephone number (If you are providing your mobile number, please let us know if you want to be updated by SMS).
• E-mail address
• login password.
We would like to inform, UPS will provide the packaging box for our customers at a cost of £15.50. This is a premium service and is an option provided to our customers.
It is covered for insurance against damage in transit. UPS will take care of packaging and shipment. The UPS premium service is an option and its not compulsory.
If you don't want to proceed with the premium service, you can send the unit to the repair centre by arranging the own packaging box. Please let us know if you would like to proceed with the option?

As you can see I am encouraged to pay an extortionate amount of money for a return. I only paid £10 to have it special delivered from Ireland, although the invoice came from the UK, so I suspect it was delivered from UK. How can they ask more money for a return than the money paid for the initial delivery??
They also missed some lines in the copy paste and made the message hard to understand. To me it sounded like they were asking me for my password and email.
I also did not like the fact I was asked for the serial number, even though my product was already registered!

I asked them about it, and they replied:
Regarding the Ups premium service, premium service is an option provided to our customers and its not compulsory. some customers will accept it as it is covered for insurance against damage in transit.
As your product is inwarranty, we will take care of the shipping free of charge, Ups premium service is a paid service optional not compulsory.
Regarding the service centre: our service centre is based in Uk in Ashford, Kent, TN23 7SH.
Please provide us the required details, so that we can book your product in for repair.

So let me get this, they will take care of the shipping free of charge now???? Check the previous email, they said I can either pay £15 for their PREMIUM service, or I can pay my own arrangements!
What is the truth ? I will soon find out I guess.

The whole system is silly, even though you have your product registered you are still asked for serial number and model and so on if you want to ask them anything.
Hope this will help others get a feeling of what they have to do in case of problems and what they will be facing if they decide contacting them.

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#60
zontor

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HI,

can you guys confirm if this phone has miracast support? (the wireless display option hunder display in settings menu)

and also if we can use mhl (usb-hdmi) with him or external usb storage with usb otg?

thanks

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