Jump to content


Photo

How to revive the phone after 1.6 update crash

- - - - -

  • Please log in to reply
45 replies to this topic

#1
awarner

awarner

    Staff Team Leader

  • Admin Team
  • PipPipPipPipPipPip
  • 18,477 posts
  • Gender:Male
  • Location:Southampton
  • Interests:Life the universe and everything in it :)

    Lumia 925 one hell of a camera phone
  • Devices:Lumia 925 a real phone at last
  • Twitter:@ashwarner
I have made this post an announcement as there seems to be a lot of
members having problems with this update.

Ok a very simple process to revive your phone after it has failed on the
1.6 update.
As long as you can get to the Canary screen your phone can be saved.

First a check list.
1, You must have Win XP 2k or NT on your PC
2, The phones must be in the cradle on charge (sync and charge cables are ok as well)
3, The phone must be in the Canary screen

Once you have met the above criteria run the 1.6 update from the canary
screen and follow the instructions.
It5 is this easy just take your time and do not rush :)

  • 0
Twitter me @ashwarner

Windows Phone 7 Expert.
Windows Phone Business Specialist



#2
almark

almark

    Regular

  • Members
  • PipPip
  • 143 posts
  • Location:UK
Sorry if this is a muppet question, but what is the Canary Screen?

  • 0
Best Regards
A l m a r k
Resource Sites: SWISHportal and Sjogren's Syndrome

#3
awarner

awarner

    Staff Team Leader

  • Admin Team
  • PipPipPipPipPipPip
  • 18,477 posts
  • Gender:Male
  • Location:Southampton
  • Interests:Life the universe and everything in it :)

    Lumia 925 one hell of a camera phone
  • Devices:Lumia 925 a real phone at last
  • Twitter:@ashwarner
Power off the phone,
Press and hold the record button then press the power button to reboot the phone.
When the phone starts to boot let go of the buttons and wait, do not press any key if promted to.
You will see the three colour Canary screen
(which also shows you your bootloader version)

  • 0
Twitter me @ashwarner

Windows Phone 7 Expert.
Windows Phone Business Specialist



#4
noobsrus

noobsrus

    Newbie

  • Members
  • Pip
  • 3 posts
:oops: Help - done all the above, now at "canary screen". It shows Canary MV v0.93 in different colours, and has USB in bottom left-hand corner of the screen - now what do I do (sorry for the really dumb question, but I am stuck). :oops:
ActiveSync (3.6) does not recognise link (when I try to connect using a Genius 4-port hub, it shows "error" in the ActiveSync Get Connected status connection dialogue. When I put the USB cable in to the back of the computer, it shows the same :roll:

Any ideas, please ??? :?:

  • 0

#5
PsychoDave

PsychoDave

    Diehard

  • Members
  • PipPipPipPip
  • 469 posts
  • Location:Over there.....
Don't worry about activesync you don't need it for the update.

Just run the update on the PC and it should be fine. :)

Welcome to the site btw :D

  • 0
I sure do miss you baby....but my aim is gettin better. ;)

#6
noobsrus

noobsrus

    Newbie

  • Members
  • Pip
  • 3 posts
Thanks for the tips (and the warm welcome) :roll:
Unfortunately, my PC (Athlon 1800+, WinXP, 512mb, GeForce3 Ti200) doesn't seem to like the USB link to the SPV (should have mentioned what sort of phone it was - oops). It was my old work phone on Orange, and I unlocked to use my O2 sim - that seemed to work OK, but when I tried to upgrade to 1.61, it fell over.
Every time I try it I get the following message (no matter which USB port I put it in, back of the PC or in a 4 port hub)
"The Orange SPV software update is having trouble connecting to your SPV - please check
1 That your SPV is properly connected to the USB cable or cradle
(when I unplug the USB cable and plug back in again, I get the standard noise and no error message - likewise for the removing the phone from the cradle)

2 That your USB cable or cradle is properly connected to your PC
(see answer to 1)

3 Power cable is connected to cradle or SPV, and is turned on
(check)

4 that your SPV is turned on
(got Canary screen up)

I am probably doing something really stupid, but am just 2 stupid to see what - any ideas/suggestions please

  • 0

#7
noobsrus

noobsrus

    Newbie

  • Members
  • Pip
  • 3 posts
only me!!! :oops: :? - I was right - user error as usual (and the wonderful world of allegedly plug and play usb ports) :?

I took the usb cable out of the 4port hub, and disconnected the hub and put the cradle usb cable into the back of the PC - lo and behold, it recognised it and was able to update the software. :roll:

Thanks for the help - felicitations and seasons best wotnots. :oops:

  • 0

#8
awarner

awarner

    Staff Team Leader

  • Admin Team
  • PipPipPipPipPipPip
  • 18,477 posts
  • Gender:Male
  • Location:Southampton
  • Interests:Life the universe and everything in it :)

    Lumia 925 one hell of a camera phone
  • Devices:Lumia 925 a real phone at last
  • Twitter:@ashwarner
Yep the phone does not like being plugged in to a hub, it's always best
to connect direct to the PC.

  • 0
Twitter me @ashwarner

Windows Phone 7 Expert.
Windows Phone Business Specialist



#9
Chimpanzee

Chimpanzee

    Chimpanzee

  • Members
  • PipPip
  • 128 posts
  • Location:Bristol, UK
  • Devices:HTC Touch Pro
I restarted my phone (the three colour canary screen appeared), i put it in the holder and ran the update program from my pc.
The installation program started and i installed the files to my computer then a small box appeared on my screen with an Orange logo in it saying 'Checking phone data... please wait' or something like that. Then it did nothing. That box stayed on my desktop and my phone stayed on the canary screen. Whats wrong. :?:

  • 0

#10
awarner

awarner

    Staff Team Leader

  • Admin Team
  • PipPipPipPipPipPip
  • 18,477 posts
  • Gender:Male
  • Location:Southampton
  • Interests:Life the universe and everything in it :)

    Lumia 925 one hell of a camera phone
  • Devices:Lumia 925 a real phone at last
  • Twitter:@ashwarner
Welcome to the site :)
ok
1,put the phone back in the canary screen
2,reboot your pc with the phone still connected
3,on start up disable your firewall if you use one
4,Re-run the update.

  • 0
Twitter me @ashwarner

Windows Phone 7 Expert.
Windows Phone Business Specialist



#11
nikjensie

nikjensie

    Enthusiast

  • Members
  • PipPipPip
  • 286 posts
Well, when doing this it doesn't seem as if the computer can connect to the phone...
It says it's chicking the phone info but nothing happens...

Nik

  • 0

#12
awarner

awarner

    Staff Team Leader

  • Admin Team
  • PipPipPipPipPipPip
  • 18,477 posts
  • Gender:Male
  • Location:Southampton
  • Interests:Life the universe and everything in it :)

    Lumia 925 one hell of a camera phone
  • Devices:Lumia 925 a real phone at last
  • Twitter:@ashwarner
If in the canary screen the phone is showing USB the computer is seeing it.
Another thing to try is to plug the phone into another USB port.

  • 0
Twitter me @ashwarner

Windows Phone 7 Expert.
Windows Phone Business Specialist



#13
Coxswain

Coxswain

    Newbie

  • Members
  • Pip
  • 10 posts
I've done that many times.. I don't have a hub, and i use a miniSync cable... I haven't got a cradle. Is the only way back to put it to repair???

  • 0

#14
awarner

awarner

    Staff Team Leader

  • Admin Team
  • PipPipPipPipPipPip
  • 18,477 posts
  • Gender:Male
  • Location:Southampton
  • Interests:Life the universe and everything in it :)

    Lumia 925 one hell of a camera phone
  • Devices:Lumia 925 a real phone at last
  • Twitter:@ashwarner
What problems are you getting exactly?
And have you tried everything in the post above?
also can you say which phone you have and the OS it had running previously.

  • 0
Twitter me @ashwarner

Windows Phone 7 Expert.
Windows Phone Business Specialist



#15
gars

gars

    Newbie

  • Members
  • Pip
  • 5 posts
Can you revive the sp on a win 98 second edition version?

  • 0

#16
gars

gars

    Newbie

  • Members
  • Pip
  • 5 posts
Can you revive the sp on a win 98 second edition version?

  • 0

#17
awarner

awarner

    Staff Team Leader

  • Admin Team
  • PipPipPipPipPipPip
  • 18,477 posts
  • Gender:Male
  • Location:Southampton
  • Interests:Life the universe and everything in it :)

    Lumia 925 one hell of a camera phone
  • Devices:Lumia 925 a real phone at last
  • Twitter:@ashwarner
Some people have managed it but I would not recommend it.
Only XP and 2k have stable USB support.
If anything borrow a mates PC with XP etc to revive the phone.

  • 0
Twitter me @ashwarner

Windows Phone 7 Expert.
Windows Phone Business Specialist



#18
mensar

mensar

    Newbie

  • Members
  • Pip
  • 8 posts
Could someone please help me with this?

I have followed all the advice previously mentioned however I'm still stuck.

I tried the update and it got to 100% and then told me to remove the battery and then power up. I did this and waited ages and nothing happened. It stayed on the orange sunset screen

I then decided to try to update it again to see if that worked.

I put the phone onto the three colour Canary screen (this time it did not ask me to press a button to enter the canary screen), however when I connect it via usb it does not connect to the phone. i.e. there is no connection noise. I have tried 2 different pc's, both with active sync 3.7.1. I have tried connecting using a minisync cable as well with no luck. It's not connected via a hub, but directly to the pc. I'm really stuck.

The canary screen says V 1.10.

Any help would be most appreciated.

regards

  • 0

#19
awarner

awarner

    Staff Team Leader

  • Admin Team
  • PipPipPipPipPipPip
  • 18,477 posts
  • Gender:Male
  • Location:Southampton
  • Interests:Life the universe and everything in it :)

    Lumia 925 one hell of a camera phone
  • Devices:Lumia 925 a real phone at last
  • Twitter:@ashwarner
If you are stuck on the sunset screen I would suggest you try a hard reset.
As for connecting to the PC as long as the phone shows USB in the bottom corner of the screen you should still be able to update ok.

  • 0
Twitter me @ashwarner

Windows Phone 7 Expert.
Windows Phone Business Specialist



#20
sm_carlo

sm_carlo

    Newbie

  • Members
  • Pip
  • 1 posts
hi people, this is final solutions (sorry for my english)

first you conect your phone with pc usb cable, when you see canary screen and loader 1.10 you press CTRL+ALT+CANC and go in task manager and terminate proces (wcescomm.exe)
second you start your preferit ROM. work good ,, all loader you can back!!!!

my caind it after loader 1.10 im put inside old uk version 1.3.5uk with loader V.098 and after im put inside swiss version 1503 with loader V.99 and now work good.

P.S. maybe you can put inside direct your original version but its important terminate process wcescoom.exe

bye montecarlo dreams

  • 0




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users