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Hudl 2 connects to wifi but Tesco update server not switched on

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On 3/18/2019 at 10:16 AM, Viv01 said:

It will certainly be interesting to see what Tesco IT's reply To BelAstair's message is....it could be quite revealing.

My guess is that they've gone for the 'end of useful life' approach not because they can't generate a solution, but because they've been told by higher management that it isn't acceptable to generate one that commits Tesco to any further support resource in future. I feel sure that's the real sticking point....

Indeed, I'm certain that it is fear of ongoing support that they do not want to pay for, perhaps even the likelihood of people associating them forever with failing Hudl's going forward despite any open-sourcing solution they might allow us.

Still galling that I can't even use it as a dumb book reader, photo viewer, etc., only because of it being so inextricably linked with the supplier who are abandoning it without warning.

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Sorry to say this but everyone who has a hudl will be told its end of life and tesco will not do anything.. I have contacted BBC watchdog and am waiting a reply but tesco will NOT be held responsible to its customers for this disgusting betrayal they have left us with (I have 2 hudl 2"s) I for one will never buy from them again

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 Back in February Tesco were informing some Hudl owners that they were aware of a problem and were investigating.This was followed a little later with a set of instructions on how to deal with the problem,but as we now know these instructions did not work for most owners. Following further complaints to Tesco it would seem they now say - -sorry, the tablets have reached the end of their life.This is patently not true as many Hudls are still working away - unless their owner tried a Factory reset.!  I am not a lawyer but surely any reasonable person reading the initial response from Tesco would be entitled to conclude that by agreeing there was a problem and issuing instructions for its solution Tesco were admitting it was their responsibility.To now say the tablets are finished and they are no longer responsible is,surely, unacceptable.

I am pleased that so many of us have contacted various Consumer Rights  organisations and am hoping that perhaps one of their legal experts will consider following this up. 

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After much wailing and gnashing of teeth and a long period of inactivity I today tried again 
HUDL HT753 android 4.2.2 has let me in and appears to be operational
I replaced the screen just after New Year and did the reset and hit the barrier. Tesco help gave the usual we are working but never heard any more 
Yesterday I found this thread and today I thought lets try the solution
Fired up and it accepted the previously entered wifi network and proceeded to update apps  
So now Everything appears to work and I have a home screen with live wallpaper
I now need to know what I should be testing to verify it is fully working

Edited by Aislingeanbeag
spelling

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Well well well… I've just sat down at my computer for the first time today and checked my emails. First I came across a reply to my email to Consumer Champions at The Guardian last week, and they say as follows:

"Hi - I asked Tesco about your case and this is what they have said....

 

A Tesco spokesperson said: "We’re aware of a technical issue affecting a number of Hudl users and apologize to customers for any inconvenience caused. We have already fixed the issue for the majority of those who have contacted us and are urgently working on resolving any outstanding queries."

 

Background

 

A number of Hudl devices are experiencing difficulties connecting to the Hudl server. Tesco have not switched off the Hudl servers, this was not the cause of the issue.

This can be fixed for newer versions of Hudl 2 devices. Customers wanting more information on how to resolve the issue can visit our dedicated customer support website www.tesco.com/productsupporttesco or contact us directly.

We are working hard to resolve the issue for older versions of Hudl devices as quickly as possible."

My first reaction was frustration, since we know that most of us do NOT have working hudls, so Tesco's above claim sounded like an outright lie.

Then I read the email notification of Aislingeanbeag's post here on the forum and I decided to fire up a bunch of hudl2s that were previously stuck on the "Couldn't check for updates" and, lo and behold, they all went past that screen now! Doesn't seem to matter whether you say Update Now or Not Now, both options take you through to the home screen! However, on all of them I have trouble getting Google Play store to work, on a couple of them I did get the app updates to start downloading after a few attempts of only getting a blank Play store screen, but on the other two I'm still struggling. Don't know what I did differently on the first two so I will still have to do some more investigating to figure out a sure-fire way of getting the Play store to work. 

But looks like Tesco may have paid heed to (sorry I forget your handle)'s post detailing the exact response the server should be giving and that they didn't lie to The Guardian! Please let us know how the rest of you get on with your hudls!

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Excellent news, I see Tesco have now changed the response of their servers to return the Null identified by ChrisEvilGenius as a suitable response and which my earlier instructions were based around. Assuming they are going to maintain this position going forward it looks all is well in the land of Hudl (excepting Tesco no longer providing updates which is not a disaster albeit disappointing that there was no notice)

When I got my Hudl working it took a play store update before it started functioning properly so bear with it, if it doesn't sort itself out I suggest clearing all the data associated with Google Play Services and Google Play Store in the Hudl Settings menu under Apps.

(Needless to say I haven't heard anything back from Tesco in response to my technical email...)

Edited by BellAlistair
Double post avoidance

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PS. More specifically, I do get the Google Play store home screen, and I have even tried installing a simple app (Sketch - for most others it tells me "your device is not compatible with this version") and that works, but what doesn't work is checking for updates to all the pre-installed apps. When I click on the Menu, My Apps, which should trigger a check for available updates, I just get a blank screen with a circle going round and round... I've tried other routes, e.g. there's a notification pops up to say Google+ requires an update, I've clicked on it to try to get play store to work, but it doesn't (and it won't update Google+). I've tried launching YouTube, which tells me a newer version is available, Install now?, but this doesn't work either (I get a blank Play Store screen which says "Item not available"). 

I factory reset both tablets and started again. On one I chose "Download" at checking for updates, the other I selected "Not now". No difference, neither play store works. I've done some basic trouble-shooting, such as turning off and on again, checking that automatic updates is on, but no clue yet. I'll continue trying things. If someone else has already figured it out, let me know!

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Brilliant mines gone past the update screen now 😀 fingers crossed it solves everyone's problem.

 

Anyone know if I can still update the OS mines still on 4.4.2

Edited by Daveab

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