Guest anselm Posted January 17, 2004 Report Posted January 17, 2004 "Well, seeing as this is an SPV one of the most powerful smartphones ever made..." nah, I think just for the sake of getting MSM running again I wont bother playing Backup-Restore roulette! :lol:
Guest NikLP Posted January 17, 2004 Report Posted January 17, 2004 Oh dear. HELP! I've backed up the IPSM, with warnings, which I don't know where they are. I've started the update, but it stopped with a can't update message (error 113) which I don't know what it is. I did what it said and rebooted and recradled the SPV, and nothing happened. When I got bored and killed the process, I rebooted my phone and all I get is the Canary. The restore doesn't work. Bright ideas? Nik
Guest anselm Posted January 17, 2004 Report Posted January 17, 2004 My feeling is that anyone who has had their phone mashed up by this crap utility ought to march straight round to their local Orange shop and demand compensation! - you might even be able to blag a new phone out of it :lol:
Guest Carbonara Posted January 17, 2004 Report Posted January 17, 2004 Well I was going to do an update but after reading this I'm a little undecided as to whether I should bother:- I have Agile messenger for use with the MSN network, what else is the backup supposed to fix? Also I've heard a few people saying that it actually reduces the battery life on the phone, this I can't cope with so whats the general feeling about this. I have an original SPV ROM version 1.3.5.6. At the moment I'm happy with the battery life (lasts around 3 days with light use) and I don't need the MSN update. Should I bother?
Guest markd66 Posted January 17, 2004 Report Posted January 17, 2004 Oh dear. HELP! I've backed up the IPSM, with warnings, which I don't know where they are. I've started the update, but it stopped with a can't update message (error 113) which I don't know what it is. I did what it said and rebooted and recradled the SPV, and nothing happened. When I got bored and killed the process, I rebooted my phone and all I get is the Canary. The restore doesn't work. Bright ideas? Nik Anything that the backup tool considers to be an error is logged in a file called SDUTLog.txt which is in the same directory as the backup tool. To stand your SPV back up, take a look here - forget the restore until you have 1.6 installed on the phone and Activesync works. Cheers, Mark.
Guest abs Posted January 18, 2004 Report Posted January 18, 2004 "Well, seeing as this is an SPV one of the most powerful smartphones ever made..." nah, I think just for the sake of getting MSM running again I wont bother playing Backup-Restore roulette! :lol: i totally agree. i'm not going to bother. "If it's not broke don't 'fix' it!" :wink:
Guest markd66 Posted January 18, 2004 Report Posted January 18, 2004 I've got to say that (at least on initial impressions) the update does seem to have been worthwhile - at least for me. I haven't had any problems - GPRS works, SMS seems fine, battery life is certainly no worse than 1.5 and the menus are definately a bit nippier (the latter is often a side effect of a hard reset though) It's a shame that the poor backup utility lets it down - I'm annoyed now that I waited, as I ended up hard resetting anyway and I could have done that weeks ago. Cheers, Mark
Guest mantrac Posted January 19, 2004 Report Posted January 19, 2004 What a total let-down! Well done Orangutangs! You've spent the equivalent of a full pregnancy cycle to develop a software update that does very little and then went on to release with massive delays, a "Backup" utility that malfunctions and forgets! What's next? The mobile phone that doesn't take calls or the chat tool that doesn't chat? oh wait... think we've got both already... incompetent idiots!
Guest venomgames Posted January 20, 2004 Report Posted January 20, 2004 It lost all my Internet explorer favourites, and Battery life seems much worse too. Worst thing is the keyboard driver for my Eleksen keyboard wont reinstall so now I have a useless keyboard, anyone else had this? Peter
Guest thornton Posted January 20, 2004 Report Posted January 20, 2004 Don't despair, venomgames, this happened to me too and I have found a way to make it work again, which I suspect will work for you too. This fix involves viewing the registry on your phone, so I hope you're up to doing that. I used the Orange Backup/Restore tool before and after I did the 1.6.1. upgrade. In most respects, it worked, but it did stop a number of previously installed programs from working, including the software relating to the fabric keyboard. As with you, I was unable thereafter to reinstall the keyboard software, and unable to uninstall the previous version by going to Programs->Settings->More...->Remove Programs Indeed, this problem occurred on my phone in relation to a number of pieces of installed software: unable to uninstall, unable to reinstall fresh copy. The solution I worked out through trial and error is as follows: 1. Using a registry editor such as PHM Registry Editor, go to HKEY_LOCAL_MACHINE->Security->AppInstall There, you should find a key relating to each bit of software installed. The keyboard software, on my SPV, has a key called 'Orange Keyboard' 2. Look at the Values under that key. There should be a Value of type REG_SZ called 'Uninstall'. Look at the data stored in it: It should be a file name (complete with file path). The beginning of the path will be IPSMWindowsAppMgr after which it will probably be Orange Keyboard followed by a filename ending with a '.tmp' extension, e.g. '1234.tmp'. Make an exact note of the file name and its location, and exit the registry editor without changing anything in the registry. 3. Dock the SPV in its cradle, connected to the PC. Using ActiveSync, explore to IPSMWindowsAppMgrLook for a folder under that folder called 'Orange Keyboard', or whatever similar name was recorded in the registry that you found in step 2. I expect that such a folder will not exist; if so, create such a folder, bearing the exact same name (correctly observing upper and lower case) as that you found recorded in the registry, e.g. a folder called 'Orange Keyboard' (or whatever it was in your registry). Having found, or created that folder, open it. 4. Create a blank text file on the desktop of your PC. Rename it to the name of the file you found in the registry, e.g. to '1234.tmp', or whatever it was in your case. Drag and drop the created '.tmp' file into the 'Orange Keyboard' folder that is open in the window exploring your SPVs' directory structure. 5. Now try to reinstall the Keyboard software afresh. You should find that it will go through these stages (a) It will say it's found a previous version of the keyboard software and ask if you want it to proceed with uninstalling the previous copy. Answer 'Yes' (or whatever is the appropriate answer to get it to try to carry on with uninstalling and reinstalling) (:lol: It will report that it has failed to uninstall the previous copy and ask if you want to proceed anyway: answer 'Yes'. © It will then proceed to reinstall the software successfully, and you will have a working keyboard again. This procedure will also work for any other software that the Backup/Restore tool has rendered inoperative, albeit you will be looking for the appropriate registry value relating to the particular software, and then putting a dummy '.tmp' file with the appropriate filename into a folder bearing the folder name (off IPSMWindowsAppMgr) that you find in the registry relating to that software. So far, I have successfully performed this operation with Fizz Software's mcTraveller, PocketTV, and the Keyboard software, and they all now work again, having been entirely inoperative after the Backup/Restore tool had performed its restore. Hope it works for you!
Guest mantrac Posted January 21, 2004 Report Posted January 21, 2004 This is just unacceptable! I can't seriously believe that Orange are expecting the average user to waste a good few hours restoring the mess that they have created! I spoke to a woman today on OCS who after speaking to Technical Support, advised me to do a full hard reset!! So basically, they give you the backup tool, they ask you to back things up, restore them onto the phone and then wipe the lot!! :shock: How retarted do you have to be to come up with such a STUPID solution!! :roll:
Guest new_user_smartphone Posted January 21, 2004 Report Posted January 21, 2004 User error if you ask me :wink: What the tool is designed to backup and restore = = *Files (applications etc) *http://smartphone.MoDaCo.com/viewtopic.php?t=714>home screen Settings *Sound Settings *Email Settings *Contacts *Appointments *Email *SMS, MMS *Backup only Orange SPV / E100 *Restore only to upgraded Orange SPV / E100 running 1.6.2.10 ROM Deliberate omissions = = *Activesync Server Settings *Tasks *User’s phone profiles (Silent, custom etc) *Bluetooth settings Now managed to find a cure for my "slient" profile not working. On the silent profile I clicked "menu", but instead of selecting "edit" I selected "Reset to Default" and BINGO!, its working again. Hope that helps someone else with the same problem? Happy thats OK now. :lol: :D :(
Guest fraser Posted January 23, 2004 Report Posted January 23, 2004 Is it just me, or should a phone backup tool for a device like the SPV take a full ROM snapshot and store it on the PC? Then restoring is an error free process that fully sets your phone to how you like it. Instead we get a system that selectively backups things, a process infinitely more difficult to program, proven by the fact it doesn't work! I think most of the problems folk are having are due to misunderstanding what this does and what we expected it to do though. I'd be very weary of applying a backup made against one ROM version on to another. Given the selective nature of the "backup", this is a serious phone-wrecker. Imagine restoring Outlook XP datafiles into a Office 95 system. If the spec has changed between the ROMs, your data is going to be useless & essentially corrupt.
Guest Pagemakers Posted January 23, 2004 Report Posted January 23, 2004 As usual silence from the Orange camp. Posted from my SmartPhone!
Guest markd66 Posted January 23, 2004 Report Posted January 23, 2004 Is it just me, or should a phone backup tool for a device like the SPV take a full ROM snapshot and store it on the PC? No, it's not just you - it's me and [insert current MoDaCo membership figure] others as well. There is a slight complication in that no doubt the location and format of some of the IPSM and registry structures will have changed, but I can't believe it would be completely impossible to: a) dump the IPSM in it's entirety :lol: merge in any modifications needed to prevent the phone forcing a hard reset on boot up and then c) get the image back into the phone If you look at the files created by the backup utility they are all XML - so near and yet so far......... Cheers, Mark.
Guest fraser Posted January 28, 2004 Report Posted January 28, 2004 OK, I just tried to use this utility exactly as intended, as a part of the 1.61 upgrade process, following Orange's instructions to the letter. As a highly experienced software tester, this should have went perfectly well. Here's a note of my experience. Hopefully someone in QA will see it and find it useful. Firstly, what went wrong. The biggest and most massive failing is at the end of the list. Lets just say that I am not a happy chappie, this cock-up could have cost me a lot of money! :evil: - It merged a default Start Menu with my organized tidy one. Result: Duplicate Start Menu entries for every application. Not too difficult for me to fix, but a newbie nightmare - It duplicated every All Day appoinment autogenerated by a contacts "Birthday" field. Grrrr! - All homescreen plugins I had (LCD, MPlayer and Alarm) broken, no biggie as I was bored with them anyway, too slow or buggy. - All reg entries installed by software seem to have been omited. This broke several applications, such as PocketMVP, which I think enters some sort of codec registration. I actually expected this, as I've restored things to "/IPSM/Program Files" manually before following a reset, so I knew where to expect problems. - The following settings reverted to default: pass-thru connection settings for GPRS/WAP, multipress timeout, Owner Information (breaking several registered apps I have). - It deleted all of my active tasks from Outlook. I am absolutely livid about this. I've lost a lot of important information, as I use the task system extensively. I have no knowledge of the current status of several contract applications I have going, as well as due dates and status of bills, important events and a couple of personal projects I am working on. What I have lost is going to be a complete nightmare to reconstruct, as well as making me look to be a forgetful fool to people that professionally I cannot afford that kind of image. I had notes, phone numbers, web links and all sorts of other info stored in these tasks. Any non-sync'ed tasks were kept however, like completed ones. Great. (no sarcasm smilie?) Orange, this is completely and utterly unacceptible. There is no way a ROM upgrade process on a remote device should result in the complete anialation of a users data on the PC. Absolutely discraceful. I would tell you to sack your QA team immediately, however from my experiences in the industry, I am sure it's not their fault. Given the delay of the application release, it is completely clear that the QA process was rushed. Either that or the team is so inexperienced that they are unable to write an upgrade test specification. Jesus, it's easy: + Prepare several sets of example user data, comprising of all possible things they might have (games, apps, tasks, contacts, appointments etc) + Perform upgrade + Compare user data with sample Is that so hard? Really? I have never worked with a software tester that could not handle this simple process. My guess is that your project management was deeply flawed with unrealistic timescales. If the app isn't finished; don't release it!! This happens all too often and is the number one reason behind poor quality software. So, while the project managers get their celibratory day out and T-shirt, the testers get the flak However, all is not lost. I had a couple of options to restore the data. First, I actually host my PCs Outlook.pst file on a linux server via samba, so I have a week-old backup of it thanks to rsync. So, once again my Linux PC saves a Microsoft system from death. Ironic. I knew is was wise to have some sort of backup of this, seeing as there is no other easy way to do it outwith an MS Exchange environment. Secondly, and as my saviour, the tasks weren't fully deleted. Again, a newbie would probably not be able to fix this, but it was possible for me to literally go through the trash and restore all of the tasks back into their relevant folders. I'm still not 100% satisfied though, as something may have slipped unnoticed. From going through the trash, I note that every Outlook object has been deleted and recreated. Given the failing in copying Task information, my faith in all of my personal data has completely gone. I trust nothing, and I've had to make backups of these deleted items just in case that the current set isn't complete. I'm guessing that the phone items replaced the ones on the PC post-restore and as the Active-Sync system doesn't duplicate somethings that the phone would not be interested in (due to size or relevance), then this will be lost. Normally Active-Sync asks what you want to do in this situation, when I generally opt to "replace items on device". Never the other way, but no option was given here when recreating the partnership. The reason I am so angry is that any average user could have been crucified by this. I know these things happen, and I take precautions about losing out due to cockup for this. But, about 99% of users don't have any sort of backup arrangement at all, so a buggy app risks annoying a lot of people. One day it could be someone big enough to challenge your no-liability EULA. :wink: Or, more seriously, it may happen to a doctor/surgeon. One of the reasons I use a Smartphone is because of the auto-sync process, as this provides an automatic backup of data, should the PC HD die, or you lose the phone. It's pretty irritating when the very device you bought to prevent this sort of thing actually causes it. What worked. Yes, I'm not completely bitter. Credit where it's due: - Contacts copied OK and not duplicated or anything like that. The default number was reset on each one, a minor annoyance but not a new one to the SPV. Seems to be that this info isn't stored within the Contact itself, a fault in the OS. (just store it as a custom field, problem solved) - Program Files structure and apps installed there seems intact, other than apps affected by afformentioned reg omission, everything works including apps that hook-into the OS, such as iMeter. That was impressive, as was retaining the remove-programs entries. (haven't tested any tho). - Most pages from settings transfered over, including Sounds, Date & Time. Even the alarm was still set, neat. Phone look/feel is mostly as I left it. Overall, pretty disappointed. I do take back some comments I said in a previous post about having an IPSM image backup solution. As this tool was really created to facilitate the 1.6 upgrade, then I understand the reasoning on why it works this way. However, to work as a general backup/restore tool, most of the failings I listed would need addressed. To be honest, I wouldn't make a backup & restore tool to work with a ROM patch tool. The ROM patch tool should take care of this itself, and the backup tool should simply image the phone and allow you to restore. As I said in a previous post, it's a far better solution. What would be very useful would be a list of what exactly is backed up by the this software, such as directory locations, registry sections and databases. Then people could use it with confidence. Right now, it's a bit random. PS if you are looking for a good QA consultant, give me a call!! :wink: (don't worry, I don't post publicly about software I test professionally!!) :lol:
Guest duff Posted January 30, 2004 Report Posted January 30, 2004 Ohhh finally. Downloaded it. Ran Backup. Success!! Upgraded. Success!! Ran Restore. Er... Ran Restore again... hang on nothing's happening... no message, nothing.. WTF? Hmm a log file.. ohh it says "Failed to create profile path". Great. No restore. I'd rather have waited another month to get this so they could've tested it more. If the application can write an error to the log file which (from my understanding) means that the profile won't be there to restore, then surely the restore tool needs to know that information and presumably it would be handy for me to know too.. BEFORE running the upgrade. :evil: Bravo, bravo. Hi well i just tried to upgrade mine today and had the same problem. but i managed to fix this problem . well found a workaround anyway The problem is with the smartphone directory that it created in your Local Settings/Temp/Smartphone The way i got it to restore was to make a shortcut to the directory on my desktop , then rename the smartphone dir to something else. Now in the renamed directory select all the contents and do a copy Now kick off the restore process and it will begin ( it create a new di of the same name), now as quickly as possible double click on the shortcut on your destop and do a control V to paste all the files in. Now the restore process will begin its job and restore all your files!! :oops: :oops:
Guest Pagemakers Posted January 30, 2004 Report Posted January 30, 2004 Not sure why you use this app anyway. You can hard reset your phone and be back to where you were an hour later which seems to me to be the more painless option.
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