Guest prolific Posted January 25, 2004 Report Share Posted January 25, 2004 Hi All Can anyone help before I lose my sanity All was well until I did the 1.6 update, backup went ok, update went ok, restore failed with error messages of unable to restore mail. None of my applications came back with the restore, so I tried to re-install Oxios ToDo List, which would fail to install. On checking other messages in this ng, I understand that the update would app lock the handset, so I did the orange OTA unlock last Sunday, by Weds it was still locked, fired of an email to Orange, no reply. Wasted 3 calls and an hour of Fri talking to tech support who did not want to help, go back to web site today and did unlock again. Hey presto, message arrives to say phone is now unlocked. Still cannot install any applications ( Oxios ToDo, Ilium eWallet, Binarys Task Manager and Smart Explorer ) Phone has applications listed in Settings Remove Programs even though they are not on the phone, trying to unistall them does nothing Installing any program just says 'name of application' failed to install Can anyone help on what to do ( I want my phone back ) Thanks Kal Link to comment Share on other sites More sharing options...
Guest martin Posted January 25, 2004 Report Share Posted January 25, 2004 Phone has applications listed in Settings Remove Programs even though they are not on the phone, trying to unistall them does nothing Hmmm :? I would try this ... Use windows explorer and goto IPSMWindowsAppMgr and delete one of the application named directories (i.e smartexplorer) and then try and reload the app. See if that works [-o< Link to comment Share on other sites More sharing options...
Guest prolific Posted January 25, 2004 Report Share Posted January 25, 2004 Hi Martin Was just thinking along the same lines, downloaded PHM Registry Editor to do this, goes through install without errors but does not appear on the phone or in the remove programs list. I beginning to wonder if the phone is unlocked at all I did as you suggested and the only directory at this location is Install and it is empty Do you know how to check if the phone is unlocked Link to comment Share on other sites More sharing options...
Guest martin Posted January 25, 2004 Report Share Posted January 25, 2004 I did as you suggested and the only directory at this location is Install and it is empty That must be the problem. For some reason the files are missing from AppMgr but the application names are still showing in remove programs option. There must be a way to delete the application names from remove programs bit. Somewhere ? Link to comment Share on other sites More sharing options...
Guest martin Posted January 25, 2004 Report Share Posted January 25, 2004 I've a look a the registry and the application install data is created in HKEY_LOCAL_MACHINE/Security/AppInstall. It has keys detailing the Install directory and the uninstall file (directory+tmp file) which you say is missing from AppMgr. The problem is that the remove programs needs the .tmp file in AppMgr and I'm not sure what's in this file or how to recreate it. Maybe someone else knows ? TBH You could always do a hard reset and start from scratch :shock: :cry: Link to comment Share on other sites More sharing options...
Guest prolific Posted January 25, 2004 Report Share Posted January 25, 2004 Not ready for a hard reset yet, still looking for a solution, but have established phone must be unlocked as Oxios Hibernate (Freeware) 1.20 installed ok. Link to comment Share on other sites More sharing options...
Guest kjk Posted January 25, 2004 Report Share Posted January 25, 2004 I hade same problem with some app i can'T uninsatll these i did that and it's work for me you can do same otherwise hard reset is last way to go 1-go to HKEY_LOCAL_MACHINE/Security/AppInstall and there can you find a key for all app you have on phone just delete app key you have problem with 2- On phone use explorer and go to IPSMwindowsAppmMgr and delete folder/files to app you have problem with 3- reboot your phone and after reboot you can see inn programsettingremove programe that you don't have app name there 4- now you can remove all folder and files to that app in programefiles on sd card or on IPSM check statup folder and startmenu to 5-now you can install app again on your phone IT'S WORK FOR ME BUT THER IS NOT GARANTEE THAT IT'S WORK FOR YOU YOU ARE DOING THAT ON YOUR OWN RISK Link to comment Share on other sites More sharing options...
Guest prolific Posted January 25, 2004 Report Share Posted January 25, 2004 Thanks for the info but 2- use explorer and go to IPSMwindowsAppmMgr and delete folder/files to app you have problem with There are no folders to delete, except for the new application that I installed. 3- reboot your phone and after reboot you can see inn programsettingremove programe that you don't have app name there All still there, unfortunately, no matter how many times i try to uninstall them, no errors are reported if I go to uninstall. 4- now you can remove all folder and files to that app in programefiles on sd card or on IPSM check statup folder and startmenu to No folders or files exist for the applications mentioned in the list. If I do a hard reset will I lose the application unlock and or the the 1.6 update, if not then that seems like the easiest way out of this problem. Can anyone confirm what happens after a hard reset. Also can anyone tell me where does the phone get the list of applications installed to start with, maybe I could attack that list. Link to comment Share on other sites More sharing options...
Guest prolific Posted January 25, 2004 Report Share Posted January 25, 2004 The plot thickens, I cannot get the PHM registry application to install as a MSI but using the wonderful smartrun app I managed to get the PHM cab file onto the phone and installed. Hold breath, go into registry try and delete keys and guess what Error unable to perform this operation I did find another key under HKEY_CURRENT_USER Software Binarys, Oxios etc, deleting one of these keys worked but still can't install or uninstall Link to comment Share on other sites More sharing options...
Guest martin Posted January 26, 2004 Report Share Posted January 26, 2004 A hard reset will restore the phone to it's 'out of the box' state except that it now uses the 1.6 ROM. You will lose all your own data so check you have a backup of contacts etc. It will application lock again but its very easy to unlock. Note that after a hard reset it takes longer to boot up first time. Make sure your battery is not too low before starting. Posted from my SmartPhone! Link to comment Share on other sites More sharing options...
Guest kjk Posted January 26, 2004 Report Share Posted January 26, 2004 sorry if this don't work for you :oops: hard reset is last way :lol: Link to comment Share on other sites More sharing options...
Guest prolific Posted January 26, 2004 Report Share Posted January 26, 2004 One hard reset and OTA unlock later the phone is back in the land of being useful Thanks Martin & kjk for your help Link to comment Share on other sites More sharing options...
Guest martin Posted January 26, 2004 Report Share Posted January 26, 2004 You've done it :lol:/ A smartphone ain't a REAL smartphone until its had at least one hard reset :wink: Link to comment Share on other sites More sharing options...
Guest kjk Posted January 26, 2004 Report Share Posted January 26, 2004 :D/ :lol: =D> Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now