Guest zoegod Posted January 30, 2004 Report Share Posted January 30, 2004 i just got a hold of a 1 month used Smart Amazing Phone. i downloaded the new update version (ver 1.7) from smart and tried to install it on my SAP. when the installation is running, the USB (active hotsync) disconnected. in the process of installation, my SAP was already in the 3 color CANARY screen, i waited and waited for something to happened but nothing did. i took the phone from the USB connection and tried to turn it off but it didn't. so what i did is to remove the battery. i then bring it back and turn it on but all it do is to go back to the bootloader screen and to the CANARY MV screen. when i put a MMC card, it states "CARD FOUND" and if i press longer the ACTION button it will go to the CANARY DIAG v0.97 screen with 8 options. but only #8 has some writing saying ERASE IPSM. ont the left or right options of the Canary DIAG are some other options but with no writings. the only option with this writing is from the main menu #8 which i have pinted out as ERASE IPSM. note: *my SAP wont turn OFF any more and im always going to the canary screen. *the active sync wont connect with my phone and *when i connect via USB it is recognized only by the PC if i press the "ERASE ISPM" in the canary diag menu and it is recognized under USB as "UNKNOWN DEVICE" what i got is canary mv v.98 canary diag v0.97 SAP v 1.7 What should i do? i tried calling bright point for some instruction on how to remedy this but all they want to say is to bring it there. my phone has no more warranty for i dont have the original receipt. i need immediate remedy guys. pls help me. [email protected] -09205543383 (Philippines) Link to comment Share on other sites More sharing options...
Guest sonborj Posted January 30, 2004 Report Share Posted January 30, 2004 pre, sent you a PM Link to comment Share on other sites More sharing options...
Guest zoegod Posted February 2, 2004 Report Share Posted February 2, 2004 prob solved thanx for all those who PMd me. it was just a USB connection problem. if u encounter the same prob just plug it on the USB cable until the computer detect the HTC USB device if not try to turn ur SAP ON and Off till while connected to the USB and it will be detected. (active sync must be turned off) then when the PC connects, start the installation of the program. Link to comment Share on other sites More sharing options...
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