anyone know how / where I can send my 8390 off for warranty?

[Guest the bishop]

This phone has taken a dive. it's done. there is nothing to be done with it, it will not boot up at all.

Does anyone know where to send this for warranty work? It says I have until May 2005 inside of the phone for said warranty work, but I don't know how to go about getting an RMA and all of that jazz.

Any help would be appreciated.

[Guest martin]

What I would do is go to www.mitacservice.com and click Send Inquiry on the top menu bar so you can register your details with Mitac.

You should get a return mail so you will also have some correspondence.

Hopfully Mitac should tell you where to send it and give a reference number that can be sent with the phone.

Post back if you have any luck with this method :D

Sorry to hear about your phone BTW :cry:

[Guest the bishop]

thanks - I will let you know how it goes. Funny thing is that a friend of mine gave me an old samsung x105 and the reception with this is much better than the 8390. wtf is up with that heh.

[Guest the bishop]

This is what I got as a reply ... does anyone know how in the world I can call those numbers in China? I would not mind paying for the shipping, if indeed that's what they were talking about. . .

Dear Customer,

The following message is response for your inquiry(ID:I0410950):

Subject:Re:Help! Phone quit working

Message:Dear customer,

Please return to your distributor to check the hardware.

If you bought from Hongkong,please contact the distributor to help you.

We only provide the local warranty that need to pay the mail charger

yourself.(go and return)

¡@¡@

¡@¡@company¡GBPI

¡@¡@address¡G18/E, Metro Centre II, 21 Lam Hing Street, Kowloon Bay, Kln,,

             Hong Kang

   tel¡G(852)29931363

¡@¡@fax¡G(852)30098129

¡@¡@

If you bought from Taiwan,please contact Mr.Owen to help you to return to

China.

ATTN: Owen.Hu

MiTAC Technology (KunShan) LTD.

Service Logistics Management Dept.

Tel:0086-512-57367777-6330

Fax: 0086-512-57368585

Email:[email protected]

Best regards

[Guest skyline_gtr]

another one of those stupid auto reply....

well.......if you are coming to hk for a visit then you can go to the center..or else i think you are.... "insert appropraite word here" :D

or.......i can bring it to the service center for you to fix but.....

[Guest the bishop]

I have good news that I received from Owen Hu -- he told me to send it to him (and provided his address) and he will fix it and return it, as long as I pay for shipping both to and from there. I just need to find out what he wants me to send (the entire thing perhaps since I also have a defective power supply / recharger).

I'm going to try to get it flashed with the newest BIOS, and if there is a way to snaggle it for you guys, I will do so. :D

[Guest the bishop]

Well, I sent it off yesterday via USPS ($34, but way better than the $90 it would have cost from Fedex/UPS) . . . will keep you all updated (and also if there is a way to get them to start giving out the newest BIOS ...)

[Guest the bishop]

update: I did notice that they are updating their downloads section -- nothing populated yet, but there is at least a content management wrapper for the english portion... http://www.mio-tech.com/downloads/default.asp