Dust - update from HTC

[Guest dshaugney]

Got it back this morning too. Looks brand new and they didn't flash it (which saves me a lot of trouble ). Great stuff

[Guest nigels]

Got it back this morning too. Looks brand new and they didn't flash it (which saves me a lot of trouble ). Great stuff

UPDATE

I am very sad to say, that after all that, I have noticed dust back under the screen.

That is after 2 repairs.

I guess the repair just doesnt work. I will tell HTC tomorrow... but will not send it back and be without it for yet another week. Time for an early upgrade - how very sad.

[Guest Pagemakers]

Anybody with a SP3i? Does that suffer the dust problem?

[Guest PatrickMalone]

That site just won't work for me... :cry:

Does anyone have an e-mail address @htceurope I can use?

Thanks,

Patrick

[Guest Martijn©]

Good people of MoDaCo,

I got some questions about the dust repair service;

-Does anyone know if this service also is available for the Netherlands? (I know the service is from HTC-Europe so I guess it is the same address you mail your phones at, but just checking because I really hope that they sent me my phone back to the Netherlands when it’s fixed;))

..........................

ELDano

That's what I like to know also....because when I go to www.htceurope.com & I enter the serialnumber on my i-mate SP3

Is that because it's not a Orange C500 ? It's still the same phone, also made by HTC I think ...... :?:

[Guest chucky.egg]

@Martijn

Are you putting in the serial number (not the IMEI number)?

I made that mistake several times before I realised what I was doing

I've noticed something odd with my repair:

02/03/2005 10:25:06    RECEIVED

02/03/2005 10:25:06  ON-HOLD

03/03/2005 13:41:56  OFF-HOLD

04/03/2005 10:16:34  REPAIRING

04/03/2005 10:17:25  REPAIRED

04/03/2005 14:58:29  FT_PASS

07/03/2005 11:03:56  PACKED

07/03/2005 15:58:30  SHIPPED

Repairing only took 50 seconds... eh?

Surely it takes longer than that to drop it in the bin and pick out a new one.

Wonder what I'm going to get back 8-[

[Guest davefrayne]

@Martijn

Are you putting in the serial number (not the IMEI number)?

I made that mistake several times before I realised what I was doing

I've noticed something odd with my repair:

Repairing only took 50 seconds... eh?

Surely it takes longer than that to drop it in the bin and pick out a new one.

Wonder what I'm going to get back  8-[

<{POST_SNAPBACK}>

Hiya Guys - just reading through this one...

as ive unlocked my c500 to use on voda will this void the warrenty?

thanks

dave

[Guest Jamma14]

Anybody with a SP3i?  Does that suffer the dust problem?

<{POST_SNAPBACK}>

I've had an SP3i for a couple of months and have not noticed a single spec of dust under the screen.

[Guest PPCPassion]

Just a update I contacted Audiovox and this was the responce.

Please call us at 1 (800) 229-1235 and speak with a rep from our Warranty Department if you would like to send the phone to us to be serviced, and get an RMA.

You will need to ask a rep from that dept. how long this will take.

We will repair the unit you send us, and return it to you when the repair/service is completed.

This is not a "known" or "documented" issue with the SMT-5600.

<{POST_SNAPBACK}>

Have you decided to send it to Audiovox? I am in the same boat. I guess there are few of us using Audiovox in USA as compare to UK, so I am not sure how Audiovox will respond to repair reuest esp. if its not a "known" issue? Please keep us posted. BTW, is your Audiovox unlocked??

Thanks

[Guest koifish]

Have you decided to send it to Audiovox? I am in the same boat. I guess there are few of us using Audiovox in USA as compare to UK, so I am not sure how Audiovox will respond to repair reuest esp. if its not a "known" issue? Please keep us posted. BTW, is your Audiovox unlocked??

Thanks

<{POST_SNAPBACK}>

I live in Canada and have dust under my SMT5600 screen bought from Ebay. When i contacter Audiovox in the states, they refered my to their repair center in Ontario, ask me 25$ fee service to have it "cleaned" the issue is apparently unknown to them. they also told me of a service center in my hometown that could do the same for 40$ as a authorised dealer... i may go there and have it fixed, then i will do the seal myself, i just don'T want to void my garantie and remove the sealed sticker myself

[Guest bills1974]

I've had an SMT 5600 for 2-3 weeks now and I'm getting two bubbles of dust coming in from the left side of the screen right in the middle. I'm probably going to give the Cingular warranty department a call, has anyone else tried this route?

[Guest PPCPassion]

I live in Canada and have dust under my SMT5600 screen bought from Ebay. When i contacter Audiovox in the states, they refered my to their repair center in Ontario, ask me 25$ fee service to have it "cleaned" the issue is apparently unknown to them. they also told me of a service center in my hometown that could do the same for 40$ as a authorised dealer... i may go there and have it fixed, then i will do the seal myself, i just don'T want to void my garantie and remove the sealed sticker myself

<{POST_SNAPBACK}>

I also bought from eBay and Audiovox does not consider this as proff of purchase. Here is a copy of response I recd from Audiovox:

---------------------------------------------------------------

Response (OVELEZ) - 08/03/2005 04:34 PM

-Hi

If you feel that the phone or an accessory is defective, or not functioning properly, I suggest sending the phone in for an evaluation and/ or repair. Cellular phones, cordless phones, and accessories come with a 12-month warranty. Batteries carry a 1 year warranty. However, the warranty does not cover physical abuse, alterations or liquid damage. Please mail the complete unit to:

UTStarcom/Audiovox

555 Wireless Blvd.

Hauppauge, NY 11788

Attn. Warranty Dept.

Please include proof of purchase(Vendor invoice indicating store/vendor number and date of purchase), your name, address, daytime phone number, and a detailed note describing the problem.

So I guess buying from eBay and on top of that "altering" the phone by getting it unlocked voids the warranty. However, if someone actually bought from Cingulair or ATT, they may benefit from this info..

[Guest sikhcentral]

hi ok i just need some help before i send off my c500, as it has got loads of dust and the ir dnt work and the screen randonly turns off. I would like to know:

-Should i hard reset the phone before sending 2 get rid of any software which HTC could deem illegal?

-Should i simlock the phone so only orange sims will work otherwise HTC might void the warranty?

-If HTC update the phone to the latest ROM 4.2.1.1 will i b able to sim unlock it again to use O2?

Thx for the advise!!!!!!!!!!!!

[Guest Griff_FFOC]

I just booked my C500 in to get the dust issue sorted, and they quoted £28.50 for a refurb. So am not bothering with that at that price.

I'll let you guys know how I get on.

[Guest Seraphic]

hi ok i just need some help before i send off my c500, as it has got loads of dust and the ir dnt work and the screen randonly turns off. I would like to know:

-Should i hard reset the phone before sending 2 get rid of any software which HTC could deem illegal?

-Should i simlock the phone so only orange sims will work otherwise HTC might void the warranty?

-If HTC update the phone to the latest ROM 4.2.1.1 will i b able to sim unlock it again to use O2?

Thx for the advise!!!!!!!!!!!!

<{POST_SNAPBACK}>

Just remove your dodgy software, no need to simlock it (you could have got it sim-unlocked by Orange and thats perfectly legal - HTC dont know if you did or not!). If they update the rom the phone will remain sim-unlocked, don't worry.

[Guest sikhcentral]

OK thx for that i sent off my phone a couple of days ago HTC have received and repaired it:

25/08/2005 14:12:44 RECEIVED

25/08/2005 20:57:30 REPAIRING

25/08/2005 21:01:39 REPAIRED

so far so good :)

[Guest Griff_FFOC]

Does the status change to something else after "Repaired"?

Mine has said repaired since 11:22am yesterday. Nothing appeared to happen to it today. I mean, if it was fixed yesterday, i'd have thought it would have been sent back to me yesterday or today. :?:

24/08/2005 11:07:58 RECEIVED

25/08/2005 11:20:52 REPAIRING

25/08/2005 11:22:07 REPAIRED

Not going to get it back til at least Wednesday i'd expect. :)

[Guest sikhcentral]

Does the status change to something else after "Repaired"?

Mine has said repaired since 11:22am yesterday.  Nothing appeared to happen to it today. I mean, if it was fixed yesterday, i'd have thought it would have been sent back to me yesterday or today.  :?:

24/08/2005 11:07:58  RECEIVED

25/08/2005 11:20:52  REPAIRING

25/08/2005 11:22:07  REPAIRED

Not going to get it back til at least Wednesday i'd expect.  :)

<{POST_SNAPBACK}>

I dunno mine just says repaired and nothing else mine got fixed at 9 PM!! yesterday but still it hasn't been sent back according to the system. I'm guessing shud get it back by wednesday at the latest otherwise i'll b phoning up!

Edited August 26, 2005 by sikhcentral

[Guest sahins]

Just to let everyone know, I have 2 SPV C500's that were over 11 mths old. Lodged a call with http://www.htceurope.com/ to get the sticking joystick on one fixed and a load of screen dust on the other.

Both phones and some cosmetic damage (one had a dent in the silver trim,the other had scratches across the Orange logo, and on both th silver was coming off the keypad). Sent them to HTC insured for £4.75 and got them back yesterday (8 days later). Phone service is a bit rank as they have an answering service but they never return your calls!

HTC replaced the front covers on both and the faults as well. They day in their terms & conditions that they would update the firmware to the latest but they didn't (just finished doing this and it works great - takes about 10 mins and you get Windows Media Player 10).

You can get the 4.2.1.1 firmware from http://www2.orange.co.uk/servlet/Satellite...=Product#answer

[Guest sahins]

The status should change to FT_PASSand it will stay like that for about 4 days! After that they emailed me to say that CityLink Couriers were delivering it and they gave me a tracking ID for the couriers website.

[Guest sikhcentral]

4 DAYS!! I cant believe how much i miss the phone i guess i'll have 2 wait doh

[Guest sikhcentral]

OK I received an e-mail from HTC:

Dear **********,

 

Your smart/pda phone will be shipped out from our warehouse today.

It will be delivered between 9:00-17:30 on the next working day.

You can track the parcel via City-Link website Initial City Link : Track Your Parcel (http://www.city-link.co.uk)

using the consignment number (CC*******) listed below.

I went to the site and it said:

Current Status:    The collection branch has received your instructions and a driver has been scheduled to make the collection. 

Customer Reference: HT444DB21975 Scheduled Delivery Date: 01/09/05

14:42 Wednesday, August 31, 2005 Awaiting Collection

Also the status of my phone has changed on the HTC site:

25/08/2005 14:12:44    RECEIVED

25/08/2005 20:57:30  REPAIRING

25/08/2005 21:01:39  REPAIRED

31/08/2005 14:55:14  FT_PASS

31/08/2005 16:09:03  PACKED

31/08/2005 16:09:11  SHIPPED

YAY!!! :) ;)

[Guest Griff_FFOC]

I was meant to get mine back yesterday, according to their e-mail, but didn't receive it til today. The dust appears to have been cleaned out so happy on that scene, so far.

However, my old texts and call history are still there, as well as the bluetooth name, so they haven't reflashed the phone as mentioned though. One strange thing though, all my sound profiles were set back to default. :??:

Not a problem I guess but was hoping they would so I can see if the answer phone bug was sorted. Guess i'll have to edit the registry for that one.

Edited September 1, 2005 by Griff_FFOC

[Guest sikhcentral]

Ok the City Link status for the parcel has changed:

Current Status:    These goods have been loaded onto a van for delivery today. 

Customer Reference: HT444DB21975 Scheduled Delivery Date: 01/09/05

14:42 Wednesday, August 31, 2005 Awaiting Collection

16:41 Wednesday, August 31, 2005 Goods collected

17:55 Wednesday, August 31, 2005 On route to delivery branch

06:55 Thursday, September 1, 2005 Arrived at Delivery Branch

07:16 Thursday, September 1, 2005 Goods loaded onto a van

Should be receiving it some time today :)

[Guest sikhcentral]

Ok i received my phone today at about 11:45am looks all clean and the old casing has been replaced by brand new complete casing (thats everything front, back keys, and sliver part). The phone hasn't been updated to the latest rom it hasnt been hard reset has all my old stuff on it. Does anyone recomend me updating the ROM to the latest ROM it currently has the original ROM it came with windows media player 9 which i dnt even use?