My new MPx220 will be here on Monday! Cingular XBM ROCKS!!!!

[Guest Michael95GT]

I just called Cingular XBM (1-800-801-1101) the whole thing took less than 5 minutes. The rep looked up the phone, verified that there is a "Product Advisery" on it, then took my IMEI and the checked the ROM version. He then took my physical address and asked what type of shipping I wanted. I took the $7.50 overnight, and since tomorrow is a holiday, and I called too late for it to be shipped today, it will be shipped Friday via FedX

He also appologized at least two times for me having to deal with problem phone and said that they were doing everything possible to get the phones replaced.

Overall I couldn't ask for a better C/S experience. 8)

[Guest bronksy]

well.. it pains me to say it.. but thats Americal for you. For all it's faults there's some top customer serivice out there...something we could learn from over the pond.

[Guest Michael95GT]

When I got home from work this morning(3:30am) I had an e-mail from Cingular with my FedEx tracking number, saying that my x220 was shipped yesterday afterall and will be here Friday by 3:00pm. Very Cool!!!!

Happy Thanksgiving :lol: