Guest Michael95GT Posted November 24, 2004 Report Share Posted November 24, 2004 I just called Cingular XBM (1-800-801-1101) the whole thing took less than 5 minutes. The rep looked up the phone, verified that there is a "Product Advisery" on it, then took my IMEI and the checked the ROM version. He then took my physical address and asked what type of shipping I wanted. I took the $7.50 overnight, and since tomorrow is a holiday, and I called too late for it to be shipped today, it will be shipped Friday via FedX He also appologized at least two times for me having to deal with problem phone and said that they were doing everything possible to get the phones replaced. Overall I couldn't ask for a better C/S experience. 8) Link to comment Share on other sites More sharing options...
Guest bronksy Posted November 25, 2004 Report Share Posted November 25, 2004 well.. it pains me to say it.. but thats Americal for you. For all it's faults there's some top customer serivice out there...something we could learn from over the pond. Link to comment Share on other sites More sharing options...
Guest Michael95GT Posted November 25, 2004 Report Share Posted November 25, 2004 When I got home from work this morning(3:30am) I had an e-mail from Cingular with my FedEx tracking number, saying that my x220 was shipped yesterday afterall and will be here Friday by 3:00pm. Very Cool!!!! Happy Thanksgiving :lol: Link to comment Share on other sites More sharing options...
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