Guest rctempire Posted March 7, 2005 Report Posted March 7, 2005 After every week i was complaining for a new phone as the dust issue was making the screen unusable i managed to get a new phone. The Back button suddenly stoped working and i phoned orange just in time as the 6 month warranty was nearly up(this is the one without insurance, but ive got insuarance now) and hopefully my new phone will arrive tomorrow. Yesss i may now have no dust in my SPV(for a week). Keep this effort up and ill sign this petition you have.
Guest Fizz_daz Posted March 8, 2005 Report Posted March 8, 2005 HOW ANNOYING... I had to get a replacement because the joystick failed.. Great I though no dust on the new one... Time to dust invation on new phone.... 12 hours!!!!! :evil:
Guest bronksy Posted March 8, 2005 Report Posted March 8, 2005 I still think that this is utterly useless of Orange. Once again we are Beta testers. It really gets my back up that we have to suffer a sub-standard product.
Guest stugee Posted March 8, 2005 Report Posted March 8, 2005 Contacted orange yesterday at 1pm new phone arrived today at 9.30! Stated on the phone that there was dust under my screen and the operator said that a briefing had been issued and would replace the handset no questions asked. Big thanks Steve....
Guest Phil Lee Posted March 8, 2005 Report Posted March 8, 2005 Just got off the phone from OCS. The lady I spoke to said that she had to contact their technical department to find out what to do. She did take my IMEI number. It looks like it hasn't made its way into the formal fault list yet.
Guest stevewooding Posted March 8, 2005 Report Posted March 8, 2005 Odd - I've had several messages from people (and there are already several posts in this and another discussion) saying they've rang customer services and had no problems getting their phones replaced. Let us know what happens... Steve
Guest bronksy Posted March 8, 2005 Report Posted March 8, 2005 here's my idea... wait a few months get a new dust free c500... wrap it in cling film, treat it with care...and put it on ebay sell it buy a new smartphone that is less useless. There are bound to be some new nice toys around in a few months.
Guest Pondrew Posted March 8, 2005 Report Posted March 8, 2005 here's my idea... wait a few months get a new dust free c500... wrap it in cling film, treat it with care...and put it on ebay sell it buy a new smartphone that is less useless. There are bound to be some new nice toys around in a few months. <{POST_SNAPBACK}> Are you still here?! :D
Guest Confused Stu Posted March 8, 2005 Report Posted March 8, 2005 Bronsky - aren't you getting bored throwing allyour toys out of your pram on every thread yet? :D Seriously man, get a new phone and move on. This constant hatred really isn't healthy for you my friend!
Guest whitty Posted March 9, 2005 Report Posted March 9, 2005 Sent my phone back to HTC to repair and clean my phone from dust ans they said they know of the problem... Check the status online and here is what I found Timestamp Status 08/03/2005 10:27:44 RECEIVED 08/03/2005 15:23:02 REPAIRING 08/03/2005 15:23:42 REPAIRED Should I be WORRIED, Spoke to some foreign lady on the phone who was absolutley USELESS.... Surrely they cant fix it in 40 seconds....
Guest tudor Posted March 9, 2005 Report Posted March 9, 2005 You're lucky you didn't see this :D : Timestamp Status 08/03/2005 10:27:44 RECEIVED 08/03/2005 15:23:02 REPAIRING 08/03/2005 15:23:12 COFFEE BREAK 08/03/2005 15:23:34 HAVIN' A SMOKE 08/03/2005 15:23:42 REPAIRED Now, on a serious note, I've had mine repaired there and it took "5 minutes" to replace the front case, seal (I HOPE!) the LCD and change the keyboard. Now, my problem: they've changed the keyboard, but this one is faulty :shock: . The keys on the centre and right columns (2, 5, 8, 3, 6, 9) are loose, especially keys 2 and 3. They move to sides and angle quite a lot at the slightest touch. I've called HTC yesterday morning twice (left voice messages) and e-mailed them, but they didn't bother to reply yet. What should I do? Did anyone experience this problem with the keypad? Should I just book another case and send it back?
Guest sgannon Posted March 9, 2005 Report Posted March 9, 2005 My repair took a day and a half to look at, but they did spend longer fixing mine! Wonder when I'll get it back? 07/03/2005 10:10:39 RECEIVED 08/03/2005 14:27:35 REPAIRING 08/03/2005 14:28:24 REPAIRED For some reason, the address that HTC give for repairs doesn't seem to be the proper address. My Special Delivery tracking said that it had been forwarded to a different address so delivery took longer, and the 1pm next day delivery wasn't guaranteed. I'll be glad to get the phone back, I'm using my old Nokia 7210 and I can't believe how basic these "old" phones are!
Guest whitty Posted March 9, 2005 Report Posted March 9, 2005 (edited) You're lucky you didn't see this :D : Timestamp Status 08/03/2005 10:27:44 RECEIVED 08/03/2005 15:23:02 REPAIRING 08/03/2005 15:23:12 COFFEE BREAK 08/03/2005 15:23:34 HAVIN' A SMOKE 08/03/2005 15:23:42 REPAIRED Now, on a serious note, I've had mine repaired there and it took "5 minutes" to replace the front case, seal (I HOPE!) the LCD and change the keyboard. Now, my problem: they've changed the keyboard, but this one is faulty :shock: . The keys on the centre and right columns (2, 5, 8, 3, 6, 9) are loose, especially keys 2 and 3. They move to sides and angle quite a lot at the slightest touch. I've called HTC yesterday morning twice (left voice messages) and e-mailed them, but they didn't bother to reply yet. What should I do? Did anyone experience this problem with the keypad? Should I just book another case and send it back? <{POST_SNAPBACK}> I would ring them again then in that case... If that stooopid woman answers the phone though, ask to speak to someone in charge.... Phone them at various times too, sometimes they have answer phone/ sometimes a DUMB person answers it. I have spoken to a guy there and he knew what he was talking about. Hope they have fixed mine and not just got rid of the dust... Edited March 9, 2005 by whitty
Guest tudor Posted March 9, 2005 Report Posted March 9, 2005 I would ring them again then in that case... If that stooopid woman answers the phone though, ask to speak to someone in charge.... Phone them at various times too, sometimes they have answer phone/ sometimes a DUMB person answers it. I have spoken to a guy there and he knew what he was talking about. Hope they have fixed mine and not just got rid of the dust... <{POST_SNAPBACK}> I've got an e-mail saying that the guy is off this week :shock: I've never managed to get someone to answer that phone...
Guest whitty Posted March 9, 2005 Report Posted March 9, 2005 I've got an e-mail saying that the guy is off this week :shock: I've never managed to get someone to answer that phone... <{POST_SNAPBACK}> Then I would wait until next week, I rang this morning at 9:10 and got through to the foriegn lady... she didnt understand what I was getting at. The FACT that it took them 40 seconds to replair is my problem..... Anyway, I will wait till I get it back and if its not fixed THEY can pay for delivery.... Dont waste your time speaker to the lady though, it will only ANNOY you
Guest tudor Posted March 9, 2005 Report Posted March 9, 2005 I think they just log the start and end after they finish the repair - I don't think it's in real time. They did repair mine and it was no 5 minutes job. The problem is with the keypad, not with their work.
Guest whitty Posted March 9, 2005 Report Posted March 9, 2005 I think they just log the start and end after they finish the repair - I don't think it's in real time. They did repair mine and it was no 5 minutes job. The problem is with the keypad, not with their work. <{POST_SNAPBACK}> If I were you I would ring them Monday morning then... Have you had the dust prob sorted on yours then. what did they do
Guest tudor Posted March 9, 2005 Report Posted March 9, 2005 If I were you I would ring them Monday morning then... Have you had the dust prob sorted on yours then. what did they do <{POST_SNAPBACK}> The phone is all clean, but it's only two days since I've got it. I hope it will stay this way.
Guest whitty Posted March 9, 2005 Report Posted March 9, 2005 (edited) The phone is all clean, but it's only two days since I've got it. I hope it will stay this way. <{POST_SNAPBACK}> so as far as you know they could have just cleaned it.. Was there an engineers report or anything to suggest they have sorted the problem Also how long after it was repaird did they ship it back Edited March 9, 2005 by whitty
Guest tudor Posted March 9, 2005 Report Posted March 9, 2005 so as far as you know they could have just cleaned it.. Was there an engineers report or anything to suggest they have sorted the problem Also how long after it was repaird did they ship it back <{POST_SNAPBACK}> Received on 02.03, repaired 03.03, functional test and shipped 04.03 (which was friday), received the unit back on monday 07.03. On the paper says at problem description: "LCD Contamination (foreign material)". At repair description: "Diagnosis, Clean LCM, Refurbish, Function test". No mention about what they did. BTW, what is LCM? Is it just LCD misspelled?
Guest chucky.egg Posted March 9, 2005 Report Posted March 9, 2005 My repair only took something like 50 seconds, according to the ticket system. The phone I got back still has my original serial number, but all the external parts (keypad, case, silver-plastic-frame-thingy etc) are all new. The guts of the phone must be the same because I forgot to Hard Reset before I sent it and it came back with my stuff still there. I'm still using my spare C500 though... I'm not sure if I'll flog one on eBay (wanna buy a phone Bronsky? :D ) so I don't want to risk any dust getting in.
Guest bronksy Posted March 9, 2005 Report Posted March 9, 2005 I always get accused of ranting on.. I just can't equate the fact that because you like some/many aspects of a product people seem to not mind a major design flaw. It's clearly not acceptable but we all go on accepting it, blinded by features. Thats all I'm saying. At the base level, the product fails a QC test. This therefore is unsuitable for use, regardless of what it does in the software/hardware.
Guest Confused Stu Posted March 9, 2005 Report Posted March 9, 2005 So Bronsky, was that a "no" to Chucky.Egg's offer? :D Seriously, I do understand what you mean and the point you're making. In my personal opinion we are never going to get a perfect phone because the demand is for new products to be on the cutting edge or it'll be obselete by the time it's released. This means that we are, by wanting the "newest" phones always going to have to accept some flaws in the product caused because EVERY type of technology needs some time to bed in and work through it's own teething problems. Bronsky, I know I've taken the p*ss out of you on other threads before, but I promise it's all meant in fun. I just feel on this issue that, although you have a good point, you are arguing against a catch 22 situation - the newest technology with established technology stability.
Guest bronksy Posted March 10, 2005 Report Posted March 10, 2005 i know you are taking the P... I like a rant!
Guest Phil Lee Posted March 10, 2005 Report Posted March 10, 2005 I just had a call back from OCS. Their technical department said that the handset should be replaced. There was however a major hitch. They wanted me to pay a £15 admin fee on my Orange Care to have the handset replaced. Naturally I refused to pay this charge and the Orange person refused to budge on the fee. I explained that this was a fault acknowledged by the manufacturer and that Orange, as suppliers of the phone, should replace it under warranty. The lady just said that I should get in contact with the manufacturers. I am therefore in limbo. I refuse to pay the fee and Orange refuse to replace the handset without me paying the fee. She even had the nerve to mention that they'd waived the admin fee for the replacement handset I received in September last year for dust, 2 weeks after getting my original C500, and that they'd said at the time that any further replacements would be subject to the fee. This is all at odds with what has been said by others in this thread. I understood from everything that had been said here that this would be a free replacement from Orange. Is that not the case? As it stands I'll put up with the dust since I don't want to pay a fee to have the phone replaced. I'd sooner pay to have the phone sent back to HTC, repaired and have a cosmetic job then pay the Orange excess.
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