Orange SPV C500 Dust issue: UPDATE

[Guest Lamie Pie]

We'll see what happens with the dust, its a shame because its a great phone. Does anybody know if you can get Word or Excel for the C500 or similar programs and if so where from??

[Guest bronksy]

...Excel for the C500 or similar programs and if so where from??

<{POST_SNAPBACK}>

spreadsheets ok the C500.. i couldn't think of anything more likely to induce glaucoma :D

try www.handango.com i think there are viewers out there for some office apps..

[Guest chucky.egg]

@Lamie Pie

See my sig

[Guest phila67]

There is a suite of software called ClearVue. This includes viewers for Word, Excel, Powerpoint and PDF files, and an image viewer. I have it for my C500 and it works fine.

Ypou cannot edit the files, only view them

Phil

[Guest rekall]

Mmmm just rang Orange to complain about the amount of dust in my C500 and they said they would not change it as its 'general wear and tear' and I wasnt looking after the phone properly!!! Explained this was not good enough and after being on hold for a while they said they would change the phone 'as a good will gesture' but I was one of the first to complain and they would not do it again!!! Based on how many people have complained on this forum I can't believe that statement.

Doesnt sound like a company that is admitting to a problem.

rekall

Edited April 14, 2005 by rekall

[Guest scorpy]

Mmmm just rang Orange to complain about the amount of dust in my C500 and they said they would not change it as its 'general wear and tear' and I wasnt looking after the phone properly!!! Explained this was not good enough and after being on hold for a while they said they would change the phone 'as a good will gesture' but I was one of the first to complain and they would not do it again!!! Based on how many people have complained on this forum I can't believe that statement.

Doesnt sound like a company that is admitting to a problem.

rekall

<{POST_SNAPBACK}>

I rang a couple of days ago as my 4th replacement is now filling up, told them I don't really want it replaced again unless the problem is sorted, just wanted Orange to make a note, was offered a different handset as a replacement! the choice was E200! (no thanks!) a Nokia 6600, or Nokia 7610. Bit temted by the 7610, but would rather have a dust free c500!! So dont believe anyone who tells you its wear & tear, its a warranty fault end of story.

[Guest eltocado]

we might consider rather than explain the problem with the dust, just phone or walk in a orange shop, and show the phone, try the keypad and tell then something like is not working properly. My phone sometimes didnt dialled at all. didnt received phone calls either. I dont know if it was a dust related problem or what. But the amount of dust was really big. corners and sides all covered by dust. the guys in the shop did all the phone calls and got a new phone next morning. the guy from TNT sayd he had to collect it from the airport... thats customer service.

[Guest bluesmudge]

Officially on wednesday i will be on my 3rd c500 in the space of 2 months due to dust.

This will be my third c500 all two so far have suffered badly from dust - the second one more than the first. I would be really annoyed if orange hadn't just replaced it no fuss, and no charge. - Really well done orange. Though i must say - im going to have to think twice before i go for another SPV - or at least make sure there is no mention of dust issues in the forums.

Don't get me wrong - C500 kicks some serious arse.

[Guest gz5ztg]

A colleague of mine has a silver C500 and has never had any problem with dust. Has anyone had dust on a silver handset?

[Guest jbrare]

My C500 was replaced towards the end of March for signal problems, the dust was also an issue - it was 5 month old and was cleaned back in January by HTC - dust reappeared 2 weeks later.

Anyway, in my new C500 that is about 3 to 4 weeks old the dust is back. I rang OC this afternoon and the information Martin gave me may help others - I'm sorry if this information is already known,

He said to report the dust fault as a display fault and NOT a Handset Fault .Tell the operator it is a C500 and is quite common on this handset. This will give the operator the correct fault code to authorise a replacement. There is a warning about if the phone has no dust you will be charged. He said that many people phrase it as "the handset is faulty..." and inexperienced OCS workers put handset fault (not display fault), this gives the old wear and tear excuse, always say "display fault" and "excessive dust build up" - Changed with no problems.

Sorry if it's a repeat and I hope this helps.

JB

[Guest nowimboard]

I get my replacement tonight. Phone up yestruday to do with my Gmail account not working [still couldn't get it to work even after reading posts on here, might try with new one], mentioned i had dust under my screen, a big amount of it, was aware that there was a design fault with the phone "oh sir i'll just put you straight through to Customer Services"... couple of minutes later "john" comes on the phonead informs me a new phone will be on the way tomorrow! could of had it before 9 this morning if i wanted,

So replacements DO happen!

just windrig about that french update now, looks more hassle than anything else!

[Guest eltocado]

ok, this is my 3rd phone, the second one had a small problem, would only work with the headset!!!!!. so no use. but the interesting thing, got the phone on thursday and on wednesday (week after) "loads" of dust under the screen all over the place. I think orange should recall all the handsets and exchange them. Rather than keep sending by TNT.

[Guest bronksy]

its absolutely pathetic and disgusting. They should do a product recall. It seems the C550 doesn't have that many new things, what has happened is that they HTC have redisigned the C500 to something slightly better, Orange will not care about C500 users once the C550 is released.

[Guest Pondrew]

its absolutely pathetic and disgusting. They should do a product recall. It seems the C550 doesn't have that many new things, what has happened is that they HTC have redisigned the C500 to something slightly better, Orange will not care about  C500 users once the C550 is released.

<{POST_SNAPBACK}>

What? You mean just like how no phone manufacturer/provider cares about old models once new ones are released? Just like how the original SPV customers couldn't get E100s or E100 customers couldn't get E200s? This is life, companies sell things and if you bought a new Ford Focus one year ago you're not now going to be given one of the new models ('slightly better' is how you describe new models isn't it?).

Get real, you're not going to get given a free C550 (yet?), besides which you've obviously got spec info the rest of us haven't given you've dismissed it as little of an improvement (care to share?! I undestood there was a high chance of QVGA). And C500 owners will still be able to get C500s (IF NOT C550s!) as replacements for the dust problem once the C550 is out as they will still be able to get customer service. The only provisio will be that if there is not dust prepare to be presented with a nice bill...

Why do you want a product recall when you've got a ready supply of new replacements next day?!

I understand frustration at the dust issue and accept it's a very good reason not to stick with the C500 beyond a year or maybe even a reason to avoid the C500 altogether but at least free replacements are available next day and that's WITHOUT Orange care insurance!

Edited April 21, 2005 by Pondrew

[Guest drblow]

I agree with Pondrew there - but just one point ... I had an extreme battle with OCS yesterday about getting a replacement without being charged the 15 pound admin fee, and that was using my Orange Care insurance. I repeatedly told them it was diagnosed as a fault under warranty, but they were insistant that the fee would be charged because it was being replaced under insurance. In the end I had to do the old 'well, I'll just cancel my contract ...' line, and got it in the end. But I was advised that any future replacements would be charged.

[Guest Pondrew]

Drblow, did you go to Customer Service and use the 'display fault' line that jbrare suggested?

If I had Orange Care (which I never have) I'd STILL not call them as I wouldn't expect to need insurance to cover such a problem (ie, it's customer services problem not Orange Care...).

[Guest 6thElement]

I just called customer services to complain about the dust in my display and to try and get it swapped out.

The guy I was speaking to was getting ready to provide a replacement but then asked where I'd bought my phone. As I'd bought it from an internet phone company he then quoted the sale of goods act to me informing me that the original supplier was liable for the first 6 months and after that point I would need to contact HTC about handset issues :/

Has anyone who had their phone swapped out successfully had their original Orange phone supplied from another source other than direct from Orange?

[Guest drblow]

Drblow, did you go to Customer Service and use the 'display fault' line that jbrare suggested?

If I had Orange Care (which I never have) I'd STILL not call them as I wouldn't expect to need insurance to cover such a problem (ie, it's customer services problem not Orange Care...).

<{POST_SNAPBACK}>

Yeah, I did all that. it's just the age old problem that contact with O depends entirely on who/what you may be speaking to at any given moment in time. :evil:

[Guest jbrare]

I just called customer services to complain about the dust in my display and to try and get it swapped out.

The guy I was speaking to was getting ready to provide a replacement but then asked where I'd bought my phone. As I'd bought it from an internet phone company he then quoted the sale of goods act to me informing me that the original supplier was liable for the first 6 months and after that point I would need to contact HTC about handset issues :/

Has anyone who had their phone swapped out successfully had their original Orange phone supplied from another source other than direct from Orange?

<{POST_SNAPBACK}>

Double standards here from Orange?? Don't Orange tell customers that bought C500 from Orange through Orange that the dust issue is nothing to do with them at any time even in the 6 month period and to contact HTC direct? Orange need to read the sale of goods act and realise it applies to the too!!!!!!!! :evil:

JB

[Guest bronksy]

it's all pathetic. They sold us a phone that is not fit for it's use. If a store does that they issue a product recall. When you take the product back they either replace it (with a fixed version)or give you your money back. They don't reach below the counter and hand you another from the damaged batch, then send you off to return it again in a few days time.

It really is that simple.

I rally can't believe you all love the phone so much you can't see this is completely unacceptable.

[Guest drblow]

Double standards here from Orange?? Don't Orange tell customers that bought C500 from Orange through Orange that the dust issue is nothing to do with them at any time even in the 6 month period and to contact HTC direct? Orange need to read the sale of goods act and realise it applies to the too!!!!!!!!  :evil:

JB

<{POST_SNAPBACK}>

Na, you see that just doesn't wash with me. I didn't buy a phone from HTC, I bought it from Orange. It's an Orange branded handset. If Orange have problems with their manufacturers then that's their look out. To use the analogy above, if I bought a dodgy product from a shop & went to return it, I would not accept them telling me that it wasn't their fault coz they didn't manufacture it, and I had to go to the manufacturer direct to get a replacement/repair.

[Guest jbrare]

Na, you see that just doesn't wash with me.  I didn't buy a phone from HTC, I bought it from Orange.  It's an Orange branded handset.  If Orange have problems with their manufacturers then that's their look out.  To use the analogy above, if I bought a dodgy product from a shop & went to return it, I would not accept them telling me that it wasn't their fault coz they didn't manufacture it, and I had to go to the manufacturer direct to get a replacement/repair.

<{POST_SNAPBACK}>

I agree, thats what I was trying to say. Orange in the past have told people it's nothing to do with them and to talk to HTC about a repair. I totally agree with you, it IS Oranges problem and they should sort it out. The point the other post made was that they were quick to say it wasn't bought from them (even though it's connected to Orange) so the sale of goods act says you should take it back to the company you bought it from because they are obliged to deal with it. However Orange are quick to tell people that did buy a handset from them that it's an issue for HTC and the customer, not for Orange and the customer. Thats why I said double standards.

Sorry if I wasn't very clear.

JB

[Guest mavisdavis]

Heres a good example of a product return. I fried my Fortuna clipon with thier firmware and I emailed them to ask if I could send it back to them direct as I dont have the Ebayers details anymore. Sure they said "Its our firmware but your fault for trying to flash it but we'll replace under warrenty if I pay for 2way shipping." $20 to return ship is alot cheaper tahn buying a new one.

So altho its not thier fault the flash went wrong it was nice of them for offering to replace it.

But they do like to have returns sent by the seller.

Edited April 21, 2005 by mavisdavis

[Guest drblow]

I agree, thats what I was trying to say.  Orange in the past have told people it's nothing to do with them and to talk to HTC about a repair. I totally agree with you, it IS Oranges problem and they should sort it out. The point the other post made was that they were quick to say it wasn't bought from them (even though it's connected to Orange) so the sale of goods act says you should take it back to the company you bought it from because they are obliged to deal with it. However Orange are quick to tell people that did buy a handset from them that it's an issue for HTC and the customer, not for Orange and the customer. Thats why I said double standards.

Sorry if I wasn't very clear.

JB

<{POST_SNAPBACK}>

:D Oh! So we're reading from the same hymn sheet here, aye!? ;)

[Guest swam]

:D Oh! So we're reading from the same hymn sheet here, aye!?  ;)

<{POST_SNAPBACK}>

yo,

Just received my 4th c500 from Orange this morning. If anyone on here has any trouble with advisors at orange, just dont take any crap, be assertive and remind them that orange have recognised this as a fault. I havent had any problems so far getting mine replaced.

cheers

Sam