Guest Firaas Posted March 26, 2003 Report Posted March 26, 2003 Try switching SPV off, then back on again. Usually SPV does not know GPRS is working again following a BTS or SGSN failure on the network. All should then be ok....otherwise there is either still a problem in your area or you have some other SPV problem. Mine connects once, and then won't make another session again (if you terminate) for the remaining period (until another restart). It's the same as it was earlier, during the problems.
Guest xanadu Posted March 26, 2003 Report Posted March 26, 2003 [Mine connects once, and then won't make another session again (if you terminate) for the remaining period (until another restart). It's the same as it was earlier, during the problems.] It could be that you are in a location with a nearby faulty BTS sector. If you are located in an area with several BTS sectors available and you live in between the coverage areas, the SPV could be doing a handover to the faulty BTS after you have finished your GPRS session. This would require you switch off then on again in order for the phone to lock onto a working GPRS BTS.
Guest Coolboy1982 Posted March 26, 2003 Report Posted March 26, 2003 now it's working again! Took about 2-3 minutes though to dial and sign in to messanger...
Guest Ste Posted March 26, 2003 Report Posted March 26, 2003 I had problems with mine. Kept getting the error "Unable to place call or unable to connect to page". So I rang Orange and I asked them if they would delete my GPRS on my file and then put it back on and since then it has worked fine.
Guest Coolboy1982 Posted March 26, 2003 Report Posted March 26, 2003 Now orange seems to be just strange... To me they sa it's a known problem in most of the south of England and they don't know how long it will take to sort it out! To someone else they say it will take until tomorrow to get sorted! And a third person is told it is just him and his account is changed, which makes it work... Strange! EDIT - But as I said, it is working now, so someone there seemed to know what to do about it...
Guest VodaSPV Posted March 27, 2003 Report Posted March 27, 2003 i am on the Vodafone UK network (as you can guess from my username) with an SPV. It was connecting fine for the last couple of weeks but now it just just day unable to place calls. Majority of you are actually on the Orange network so if anyone on UK Vodafone having the same problem, please let me know. Many thanks.
Guest Firaas Posted March 27, 2003 Report Posted March 27, 2003 EDIT - But as I said, it is working now, so someone there seemed to know what to do about it... Still cocked up. Stockport, Manchester - SK8.
Guest Coolboy1982 Posted March 27, 2003 Report Posted March 27, 2003 Still cocked up. Stockport, Manchester - SK8. Actually same here... AGAIN!!! Seems that I just managed to connect by chance yesterday...
Guest Firaas Posted March 27, 2003 Report Posted March 27, 2003 Heh. Orange are claiming that there are no coverage problems whatsoever, and that a problem didn't exist yesterday :lol:
Guest Coolboy1982 Posted March 27, 2003 Report Posted March 27, 2003 Heh. Orange are claiming that there are no coverage problems whatsoever, and that a problem didn't exist yesterday :lol: well, it ain't really a coverage problem... guess we all see the gprs-available logo, bu just can't sign in. Anyway sounds strange, cause they admitted yesterday that it was a known problem!
Guest Firaas Posted March 27, 2003 Report Posted March 27, 2003 well, it ain't really a coverage problem... That's what I thought, but apparently so. He has a map which shows coverage problems with GPRS. Anyhow, just rang Customer Services and asked them to take off, then put back on GPRS on my account. Received sim updates, restarted - and it worked for one session and one session only, at the moment it's stuck on dialling.
Guest Coolboy1982 Posted March 27, 2003 Report Posted March 27, 2003 Oh well... just hope it will be sorted out by the time I come back from my holiday... Actually for this holiday which starts tomorrow they said they can't let me on roaming, cause I only had the phone for 2 months, so they'll put me on Roaming when I come back (like that really helps). Oh, well, good job it's unlocked so I can use my German card! But this is another matter...
Guest Firaas Posted March 27, 2003 Report Posted March 27, 2003 Actually for this holiday which starts tomorrow they said they can't let me on roaming, cause I only had the phone for 2 months Weird - I went roaming with the phone 14 days after receiving it (brand new Orange contract, never been with 'em before...)
Guest Coolboy1982 Posted March 27, 2003 Report Posted March 27, 2003 Weird - I went roaming with the phone 14 days after receiving it (brand new Orange contract, never been with 'em before...) Well, but then you probably don't just have 2 years of UK credit history...
Guest James Posted March 27, 2003 Report Posted March 27, 2003 I travelled from Scotland to north Devon yesterday and I had exactly the same....(stuck on dialling) but if I pulled the battery out and tried again it was fine every time but the problem kept re-appearing every time I entered a new repeater zone.
Guest Firaas Posted March 27, 2003 Report Posted March 27, 2003 Heh, amusing conversations I've had today. Right then... apparently I shouldn't be receiving GPRS in my area anyway, as 60% of it is blanketed with no GPRS coverage. Also, I'm told GPRS is a secondary service which Orange provide, for which Orange has no obligation to provide, and that if I want to use the internet on the phone, I should be taking out a seperate ISP subscription. Oh and also he told me that GPRS rolls over anyway... I wonder how they expect two days to be rolled over. Finally I've been offered 40pence as a gesture of good will. On the good side, I have been promised a phone call later this afternoon with information regarding what the problem is. Orange - dontcha just love 'em? :lol:
Guest Firaas Posted March 27, 2003 Report Posted March 27, 2003 So it seems that the GPRS problems I'm experiencing are specific to me. I'm in South Manchester, and my phone seems to be registering at the Enfield GPRS site for some reason (London). The first time I try to make a GPRS connection, it logs on at the Enfield node, and all works fine. The second time I try to make a GPRS connection, it tries to make a GPRS at the Liverpool node, where it should be doing, but it can't find my phone there, and so it goes titsup. Apparently the tech support guys are baffled...
Guest fraser Posted March 27, 2003 Report Posted March 27, 2003 Mine connects once, and then won't make another session again (if you terminate) for the remaining period (until another restart). It's the same as it was earlier, during the problems. Firaas, that's exact same problem I had, got a new handset, no improvement. Seemed OK last night though, first time it's worked properly in a week or two.
Guest Bazz Posted March 27, 2003 Report Posted March 27, 2003 Can't find the post, but someone did mention that Orange had only set up their GPRS for their home cell and it wouldn't work in other cells. Orange support fixed it.
Guest Firaas Posted April 1, 2003 Report Posted April 1, 2003 So it finally got fixed after I rang through to business cs, spoke to a supervisor, although the conversation went a little bit like this: ... Me: Is it possible for you to ring through to tech support to follow up my problem? CSA: Unfortunately we don't have a phone number for them, they only take emails. Me: Ok then, is it possible to speak to your supervisor? CSA: Sir my supervisor can't do anything either. Me: That's fine, could I speak to him or her? CSA: Sure. <...hold...> CSA: I've just spoken to XXX who said that he can't ring through and that we'll just have to wait for a response via email. Me: That's not the case. Supervisors have the abillity to call TS - can I speak to him please? CSA: Just one moment. <...hold...> CSA: My supervisor has told me that he shall ring through to tech support now and find out the status. ... Spoke to the supervisor, he told me that ringing through to tech support, although it will get my fault pushed to the front of the queue and answered, won't really resolve the situation any quicker, it'll just aggravate other customers. Funnily enough the only three times I've had tech support respond to my queries have been when I've got supervisors to ring through. Anyhow, tech support disconnected my phone from the network on Saturday night. I (for no apparent reason, and coincidentally) had a registry reset, and everything was fine when that finished. Until tonight. Same GPRS problems are reoccurring. Just spoke to 156 - same rubbish about not being able to ring through. Got a CSA on business cs to ring through - tech support have just rubbished the explanation about nodes I was previously given, and said that it's physically impossible for my connection to try and connect to the Liverpool node when it first logged on at Enfield, and that explanation was impossible. Nice guys those Orange people aren't they? So TS tried to log on at the Enfield node/BTS site and they can't. So their claim is that the entire node is now faulty, and my problem won't be fixed until the node is... Gotta love 'em.
Guest Thurstan Posted April 1, 2003 Report Posted April 1, 2003 I'd been blaming my GPRS connection problems over the last week or so on WhoCall... perhaps that had nothing to do with it? Tonight's the first time I've seen this post, dunno how I missed it...
Guest mantrac Posted April 1, 2003 Report Posted April 1, 2003 My GPRS connection lasts for only one session. If I then disconnect from GPRS, it will never allow me to connect again and gets stuck in "Dialling". It only gets fixed if I reboot the phone.... Orange of course have no idea about this but it's 100% repeatable. I think it started occuring around the time when I decerted the phone through Orange's DEVELOPERS site. I haven't messed with the registry, installed any new apps or played about with the IPSM... AND I DON'T WANT TO HARD RESET... I HAVE BETTER THINGS TO DO WITH MY TIME.... Any suggestions?? Apologies for the aggresive tone... It's only targeted towards O who I'm sure are not reading this forum as much as they should have...
Guest martin Posted April 1, 2003 Report Posted April 1, 2003 It could be your phone just because its a strange fault. A few questions. What is your 'Idle disconnect after' set to in Data connections ? What method of disconnection are you using ? Does the small G disappear after disconnection ? Does it re-appear when dialling for the second time ? Depending on the above: I would try and set the idle disconnect to say 5 minutes, make a connection (g active), force a disconnection with end key (g clears) and then try and re-connect.
Guest mantrac Posted April 2, 2003 Report Posted April 2, 2003 I would try and set the idle disconnect to say 5 minutes, make a connection (g active), force a disconnection with end key (g clears) and then try and re-connect. I have tried all of the above. Whether I force a disconnect or it times out makes no difference. Any sort of GPRS connection, be it WAP, MMS or internet can only be opened once per reboot. If the phone then disconnects (for whatever reason) I can't redial it. It gets stuck in Dialling. The interesting thing is that I never had this problem before. All that crap started happening recently... I called 156 just a few hours ago. This is the best reply I've heard so far!! The woman said: Go to orange.co.uk and download the update. I explained to her that I have the update. She says, there's a new one. I said, where can I find it. She says, orange.co.uk That's all she could say.... she was insisting that I try it... I was insisting that the fornt page of the site or any section within orange.co.uk has NOTHING on the update. She kept insisting and in the end refused to help me any further. As a matter of fact, she put her headset down and I had to hang up. I am powerless to go over there and give that idiot a good slap in the face (and I don't care if she's a woman) cause she and the rest of the muppets at O are really pisssing me off....
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now