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ActiveSync Aaaargh

Guest welshgaz

By Guest welshgaz
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Guest welshgaz

Guest welshgaz

Posted
Posted (edited)

Hi folks

I'm having problems getting AS to connect with my Wizard. I'm using As 4.2 and the newest TMob Rom. I have managed to get it to connect many times before, but always get a temptemental error.

When I plug the device in, AS on the PC just won't respond. The PC will, and will issue it with an IP address but it won't sync. I've tried removing the profiles from both the PC and Device ends to no avail.

I've run the troubleshooter and get the following message:

Unable to establish a connection between the PC and the device. Get up-to-date solutions to common connection problems. Please click the following link:

http://go.microsoft.com/fwlink/?LinkId=65257

--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

No additional known issues have been found.

If you are still experiencing problems please send the results to Microsoft to help improve future versions.

The logfile from the troubleshooter is below:

ActiveSync Troubleshooting Utility version: 4.2.4876.0

Date/Time: 2006/08/12-10:13:14.234

Analysis started

Operating system has been qualified as Windows XP (Home or Professional) SP1 or greater

Current operating system is supported

Current version of IE is supported

ActiveSync version found is 4.2.4876

Outlook XP found

Current version of Outlook is supported

Exchange server not found in Outlook profile

PC is qualified

RNDIS driver has been detected.

Net start - %s

Net start - These Windows services are started:

Net start -

Net start - Application Layer Gateway Service

Net start - Automatic Updates

Net start - Background Intelligent Transfer Service

Net start - COM+ Event System

Net start - Computer Browser

Net start - Cryptographic Services

Net start - DCOM Server Process Launcher

Net start - DHCP Client

Net start - Distributed Link Tracking Client

Net start - DNS Client

Net start - Error Reporting Service

Net start - Event Log

Net start - EvtEng

Net start - Help and Support

Net start - HTTP SSL

Net start - Integrated Multimedia Server

Net start - Kodak Camera Connection Software

Net start - Machine Debug Manager

Net start - McAfee SpamKiller Server

Net start - McAfee Task Scheduler

Net start - McAfee WSC Integration

Net start - McAfee.com McShield

Net start - Network Connections

Net start - Network Location Awareness (NLA)

Net start - NICCONFIGSVC

Net start - Plug and Play

Net start - Print Spooler

Net start - Protected Storage

Net start - RegSrvc

Net start - Remote Access Connection Manager

Net start - Remote Procedure Call (RPC)

Net start - Secondary Logon

Net start - Security Accounts Manager

Net start - Security Center

Net start - Server

Net start - Shell Hardware Detection

Net start - Spectrum24 Event Monitor

Net start - SSDP Discovery Service

Net start - System Event Notification

Net start - System Restore Service

Net start - Task Scheduler

Net start - TCP/IP NetBIOS Helper

Net start - Telephony

Net start - Terminal Services

Net start - Themes

Net start - WebClient

Net start - Windows Audio

Net start - Windows Defender Service

Net start - Windows Firewall/Internet Connection Sharing (ICS)

Net start - Windows Management Instrumentation

Net start - Windows Time

Net start - Windows User Mode Driver Framework

Net start - Wireless Zero Configuration

Net start - WLANKEEPER

Net start - Workstation

Net start -

Net start - The command completed successfully.

Net start -

Dumping Route information

Route - ===========================================================================

Route - Interface List

Route - 0x1 ........................... MS TCP Loopback interface

Route - 0x2 ...00 14 22 e2 fa 52 ...... Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport

Route - 0x3 ...00 13 ce e9 5c 34 ...... Intel® PRO/Wireless 2200BG Network Connection - Packet Scheduler Miniport

Route - 0x20005 ...80 00 60 0f e8 00 ...... Windows Mobile-based Device #13

Route - ===========================================================================

Route - ===========================================================================

Route - Active Routes:

Route - Network Destination Netmask Gateway Interface Metric

Route - 0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.65 25

Route - 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1

Route - 169.254.2.0 255.255.255.0 169.254.2.2 169.254.2.2 30

Route - 169.254.2.2 255.255.255.255 127.0.0.1 127.0.0.1 30

Route - 169.254.255.255 255.255.255.255 169.254.2.2 169.254.2.2 30

Route - 192.168.1.0 255.255.255.0 192.168.1.65 192.168.1.65 25

Route - 192.168.1.65 255.255.255.255 127.0.0.1 127.0.0.1 25

Route - 192.168.1.255 255.255.255.255 192.168.1.65 192.168.1.65 25

Route - 224.0.0.0 240.0.0.0 169.254.2.2 169.254.2.2 30

Route - 224.0.0.0 240.0.0.0 192.168.1.65 192.168.1.65 25

Route - 255.255.255.255 255.255.255.255 169.254.2.2 169.254.2.2 1

Route - 255.255.255.255 255.255.255.255 192.168.1.65 2 1

Route - 255.255.255.255 255.255.255.255 192.168.1.65 192.168.1.65 1

Route - Default Gateway: 192.168.1.1

Route - ===========================================================================

Route - Persistent Routes:

Route - None

Dumping Ipconfig information

Ipconfig -

Ipconfig - Windows IP Configuration

Ipconfig -

Ipconfig - Host Name . . . . . . . . . . . . : gazandbec

Ipconfig - Primary Dns Suffix . . . . . . . :

Ipconfig - Node Type . . . . . . . . . . . . : Broadcast

Ipconfig - IP Routing Enabled. . . . . . . . : No

Ipconfig - WINS Proxy Enabled. . . . . . . . : No

Ipconfig - DNS Suffix Search List. . . . . . : domain_not_set.invalid

Ipconfig -

Ipconfig - Ethernet adapter Local Area Connection:

Ipconfig -

Ipconfig - Media State . . . . . . . . . . . : Media disconnected

Ipconfig - Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Ipconfig - Physical Address. . . . . . . . . : 00-14-22-E2-FA-52

Ipconfig -

Ipconfig - Ethernet adapter Wireless Network Connection:

Ipconfig -

Ipconfig - Connection-specific DNS Suffix . : domain_not_set.invalid

Ipconfig - Description . . . . . . . . . . . : Intel® PRO/Wireless 2200BG Network Connection

Ipconfig - Physical Address. . . . . . . . . : 00-13-CE-E9-5C-34

Ipconfig - Dhcp Enabled. . . . . . . . . . . : Yes

Ipconfig - Autoconfiguration Enabled . . . . : Yes

Ipconfig - IP Address. . . . . . . . . . . . : 192.168.1.65

Ipconfig - Subnet Mask . . . . . . . . . . . : 255.255.255.0

Ipconfig - Default Gateway . . . . . . . . . : 192.168.1.1

Ipconfig - DHCP Server . . . . . . . . . . . : 192.168.1.1

Ipconfig - DNS Servers . . . . . . . . . . . : 80.225.250.178

Ipconfig - 80.225.250.186

Ipconfig - 192.168.1.1

Ipconfig - Lease Obtained. . . . . . . . . . : 12 August 2006 10:03:41

Ipconfig - Lease Expires . . . . . . . . . . : 13 August 2006 10:03:41

Ipconfig -

Ipconfig - Ethernet adapter Local Area Connection 15:

Ipconfig -

Ipconfig - Connection-specific DNS Suffix . :

Ipconfig - Description . . . . . . . . . . . : Windows Mobile-based Device #13

Ipconfig - Physical Address. . . . . . . . . : 80-00-60-0F-E8-00

Ipconfig - Dhcp Enabled. . . . . . . . . . . : Yes

Ipconfig - Autoconfiguration Enabled . . . . : Yes

Ipconfig - IP Address. . . . . . . . . . . . : 169.254.2.2

Ipconfig - Subnet Mask . . . . . . . . . . . : 255.255.255.0

Ipconfig - Default Gateway . . . . . . . . . :

Ipconfig - DHCP Server . . . . . . . . . . . : 169.254.2.1

Ipconfig - Lease Obtained. . . . . . . . . . : 12 August 2006 10:12:28

Ipconfig - Lease Expires . . . . . . . . . . : 11 September 2006 10:12:28

Dumping LSPs information

LSP - MSAFD Tcpip [TCP/IP]

LSP - MSAFD Tcpip [uDP/IP]

LSP - MSAFD Tcpip [RAW/IP]

LSP - RSVP UDP Service Provider

LSP - RSVP TCP Service Provider

LSP - McAfee.com Layered Provider

LSP - MC_LAYERED MSAFD Tcpip [TCP/IP]

LSP - MC_LAYERED MSAFD Tcpip [uDP/IP]

LSP - MC_LAYERED MSAFD Tcpip [RAW/IP]

LSP - MC_LAYERED RSVP UDP Service Provider

LSP - MC_LAYERED RSVP TCP Service Provider

LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{B09633A3-DFA9-4838-8975-E7E2FE7F2D9C}] SEQPACKET 10

LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{B09633A3-DFA9-4838-8975-E7E2FE7F2D9C}] DATAGRAM 10

LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{030F6A04-1B6B-4ACA-B29C-D2653708FFDE}] SEQPACKET 4

LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{030F6A04-1B6B-4ACA-B29C-D2653708FFDE}] DATAGRAM 4

LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{F9F09090-DAA7-4390-8BDA-A4D175069A70}] SEQPACKET 3

LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{F9F09090-DAA7-4390-8BDA-A4D175069A70}] DATAGRAM 3

LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{83DD3D90-D709-49B3-BDF0-A34966485DC9}] SEQPACKET 0

LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{83DD3D90-D709-49B3-BDF0-A34966485DC9}] DATAGRAM 0

LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{2810EB22-763D-4D0C-9450-64BBD1758685}] SEQPACKET 1

LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{2810EB22-763D-4D0C-9450-64BBD1758685}] DATAGRAM 1

LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{531D3D38-B38F-4A40-9052-52EFBA55506B}] SEQPACKET 2

LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{531D3D38-B38F-4A40-9052-52EFBA55506B}] DATAGRAM 2

LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{CC45E7FD-7159-4180-81DD-27FA5ECF53D9}] SEQPACKET 7

LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{CC45E7FD-7159-4180-81DD-27FA5ECF53D9}] DATAGRAM 7

LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{4FF45851-9819-4AA3-8511-4A36092E6F57}] SEQPACKET 8

LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{4FF45851-9819-4AA3-8511-4A36092E6F57}] DATAGRAM 8

Dumping NSPs information

NSP - Tcpip

NSP - NTDS

NSP - Network Location Awareness (NLA) Namespace

Dumping NDIS information

Listing Network Protocols

---AEGIS Protocol (IEEE 802.1x) v3.1.0.1

------Binding Path 1

---------Intel® PRO/Wireless 2200BG Network Connection

------Binding Path 2

---------Broadcom 440x 10/100 Integrated Controller

---WLAN Transport

------Binding Path 1

---------Intel® PRO/Wireless 2200BG Network Connection

---NDIS Usermode I/O Protocol

------Binding Path 1

---------Intel® PRO/Wireless 2200BG Network Connection

------Binding Path 2

---------Broadcom 440x 10/100 Integrated Controller

---Point to Point Protocol Over Ethernet

------Binding Path 1

---------Intel® PRO/Wireless 2200BG Network Connection

------Binding Path 2

---------Broadcom 440x 10/100 Integrated Controller

---Point to Point Tunneling Protocol

---Layer 2 Tunneling Protocol

---Remote Access NDIS WAN Driver

------Binding Path 1

---------RAS Async Adapter

------Binding Path 2

---------Direct Parallel

------Binding Path 3

---------WAN Miniport (PPPOE)

------Binding Path 4

---------WAN Miniport (PPTP)

------Binding Path 5

---------WAN Miniport (L2TP)

---Message-oriented TCP/IP Protocol (SMB session)

---WINS Client(TCP/IP) Protocol

------Binding Path 1

---------Internet Protocol (TCP/IP)

---------Windows Mobile-based Device #13

------Binding Path 2

---------Internet Protocol (TCP/IP)

---------1394 Net Adapter

------Binding Path 3

---------Internet Protocol (TCP/IP)

---------Intel® PRO/Wireless 2200BG Network Connection

------Binding Path 4

---------Internet Protocol (TCP/IP)

---------Broadcom 440x 10/100 Integrated Controller

------Binding Path 5

---------Internet Protocol (TCP/IP)

---------WAN Miniport (IP)

---Internet Protocol (TCP/IP)

------Binding Path 1

---------Windows Mobile-based Device #13

------Binding Path 2

---------1394 Net Adapter

------Binding Path 3

---------Intel® PRO/Wireless 2200BG Network Connection

------Binding Path 4

---------Broadcom 440x 10/100 Integrated Controller

------Binding Path 5

---------WAN Miniport (IP)

Listing Network Services

---Intel Wireless Connection Agent

------Binding Path 1

---------Intel® PRO/Wireless 2200BG Network Connection

------Binding Path 2

---------Broadcom 440x 10/100 Integrated Controller

---Wireless Zero Configuration

---Steelhead

---Dial-Up Server

---Remote Access Connection Manager

---Dial-Up Client

---File and Printer Sharing for Microsoft Networks

------Binding Path 1

---------Message-oriented TCP/IP Protocol (SMB session)

------Binding Path 2

---------WINS Client(TCP/IP) Protocol

---------Internet Protocol (TCP/IP)

---------Windows Mobile-based Device #13

------Binding Path 3

---------WINS Client(TCP/IP) Protocol

---------Internet Protocol (TCP/IP)

---------1394 Net Adapter

------Binding Path 4

---------WINS Client(TCP/IP) Protocol

---------Internet Protocol (TCP/IP)

---------Intel® PRO/Wireless 2200BG Network Connection

------Binding Path 5

---------WINS Client(TCP/IP) Protocol

---------Internet Protocol (TCP/IP)

---------Broadcom 440x 10/100 Integrated Controller

------Binding Path 6

---------WINS Client(TCP/IP) Protocol

---------Internet Protocol (TCP/IP)

---------WAN Miniport (IP)

---QoS Packet Scheduler

------Binding Path 1

---------Intel® PRO/Wireless 2200BG Network Connection

------Binding Path 2

---------Broadcom 440x 10/100 Integrated Controller

------Binding Path 3

---------WAN Miniport (IP)

---Generic Packet Classifier

---Application Layer Gateway

---NetBIOS Interface

------Binding Path 1

---------WINS Client(TCP/IP) Protocol

---------Internet Protocol (TCP/IP)

---------Windows Mobile-based Device #13

------Binding Path 2

---------WINS Client(TCP/IP) Protocol

---------Internet Protocol (TCP/IP)

---------1394 Net Adapter

------Binding Path 3

---------WINS Client(TCP/IP) Protocol

---------Internet Protocol (TCP/IP)

---------Intel® PRO/Wireless 2200BG Network Connection

------Binding Path 4

---------WINS Client(TCP/IP) Protocol

---------Internet Protocol (TCP/IP)

---------Broadcom 440x 10/100 Integrated Controller

------Binding Path 5

---------WINS Client(TCP/IP) Protocol

---------Internet Protocol (TCP/IP)

---------WAN Miniport (IP)

---QoS RSVP

Pinging Desktop gateway 192.168.1.1 started

Ping echoed successfully

Pinging Device 169.254.2.2 started

Ping echoed successfully

Unable to establish a connection between the PC and the device. Get up-to-date solutions to common connection problems. Please click the following link:

http://go.microsoft.com/fwlink/?LinkId=65257

The device appears to be disconnected. Please connect your device to the PC

ActiveSync is performing a sync, please wait......

Searching ActiveSync log file

No errors found in ActiveSync log file

Exiting

I am running McAfee, but disabled it when running the troubleshooter and have managed to get the error message re that from the troubleshooter screen. As far as I can see, McAfee is causing any probs as the problem occurs when it working or disabled. I've set up McAfee exactly as specified in the MS Website.

Please help, I can't be the only one have this problem, can I?? :)

Thanks,

Welshgaz

Edited by welshgaz
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Guest cuchulain

Guest cuchulain

Posted
Posted

For What its worth .... I have exactly the same problem with a C550 and C600 , using AS4.

My first solution was the easy but pain in the neck one ...

1 : plug in phone and then restart pc , pc catches phone on startup, never failed for me ...

Then I moved for the more permanent solution and discovered that it worked all the time if i removed Mcafee , this worked for me , and I switched to panda, for the antivirus , and everything is working tickedy boo ....

Hope this helps .... Neil :)

<

When I plug the device in, AS on the PC just won't respond. The PC will, and will issue it with an IP address but it won't sync. I've tried removing the profiles from both the PC and >>>>>>>>>>>>>>>>>>>>>>>>

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