Wi-fi connection issue

[Guest scudo]

Thanks again. I don't know of any way to change the dns settings in the smartphone - unless it appears in the registry?

sorry, my C600 doesn't have wifi, so i can't see where they are...

if you go :

1. the Home screen, click Start > More > Comm Manager.

2. Click the Wi-Fi icon.

3. Click Menu > Wi-Fi Settings to open the Wi-Fi Settings screen.

you may have in menu some options like network settings, no ?

[Guest jimbouk]

in settings, connections, wireless lan, click on menu, then network cards. make sure you are on network cards tab, then click the wifi 802 etc card. Then click on named servers tab and enter them there...

[Guest]

Thanks for the continued support guys. Unfortunately there are no such settings on my smartphone - perhaps they only exist in the PDA's?

Hopefully someone knows of a registry entry I can make to fix this.

Cheers

Stuart

[Guest jimbouk]

There must be a setting somewhere to dictate such behaviour on the network cards. Once in wlan settings, is there not a menu item to offer control of the cards themselves?

[Guest]

No, the menu structure is as follows:

Settings

>Connections

>>Beam, Bluetooth, Dial Up, GPRS, Proxy, VPN, Wi-Fi Settings

>>>Wi-Fi, Connection Status, LEAP, Enroll, Power Mode

Wi-Fi - Lists available networks. Selecting a network shows the network name, network type (Internet, Private/Work network) and allows selection of device to device connection. The menu soft-key allows security configuration (still disabled at this stage).

Connection Status - Lists the status, SSID, Tx Rate, Mode, Channel, BSSID, MAC, IP and Signal Strength. The only additional option within this selection is Renew IP

LEAP - shows a wireless LEAP list. Currently empty. Currently considering showing my phone how to LEAP off the roof :D

Enroll - Allows enrolling of certificates

Power Mode - Allows auto shut down features to be enabled/disabled

I am not aware of any other settings for Wi-Fi within the smartphone.

[Guest jimbouk]

In Settings, Connections, do you not have an advanced option or a network cards option?

[Guest]

In Settings, Connections, do you not have an advanced option or a network cards option?

Sorry, yes there is. It allows selection of connection for Internet, Work, WAP and Secure WAP connections (all are set to automatic). The right soft-key has options, which has "Redial attempts", "Idle disconnect after" and "My desktop connects to" (which is set to internet).

No mention of network cards or DNS settings unfortunately.

[Guest jimbouk]

I wish I had a wifi enabled smartphone to look at. There must be a way to get to the specific settings for the wifi network card. The options you are referring to above are the network selections, not the hardware settings. Either there is another level within these menus that you have missed OR there's a seperate setting menu for cards OR ms have built a wifi capable OS without any way to dictate the cards behaviour.

[Guest Thetechnogeek]

I had exactly the same problem with my SP5, and went through many of the same attempts to resolve. I eventually pinned it down to a setting in my router (there was nothing wrong with the settings in my phone). The best way I can put this is to ensure the DNS settings of your router are *not* set to any of your NAT local addresses- in essence this means putting the settings for your ISP in the DNS boxes in your router settings, and making sure those settings do not contain "local" addresses.

Thus, for mine, my primary DNS *was* set to 192.168.0.1 (a local NAT address). When I changed it to 194.72.9.38 (primary) and 62.6.40.162 (secondary) as instructed by my ISP (BT), it all started working. What seemed to happen was the phone would get into an endless loop trying to look up an address which was actually that of the router rather than a genuine DNS server.

Hope this makes sense, and helps. Shout if I'm speaking gobbledegook

Edit: If your phone is connecting OK to your router, there's nothing wrong with your phone settings, as long as you can actually exchnage data with the router. You could try connecting to 192.168.0.1 (assuming this is your local router address)- if you router login screen appears on your phone, you have no problems with the phone settings

Edited August 23, 2006 by Thetechnogeek

[Guest jimbouk]

Your router was looking at itself for dns resolution?

[Guest Thetechnogeek]

Your router was looking at itself for dns resolution?

Yup, settings kindly provided by the autosetup. Weirdly, the computer connection worked, but the phone one did not. Further digging reveals that the standard XP build looks at the secondary DNS pretty quickly if it draws a blank from the primary DNS, but smartphones hang on the primary DNS. That's my understanding at least.

[Guest]

Good to know I am not the only one who has faced this problem, thanks for posting.

I am not at home to test things at the moment, however I was just searching the registry and found the following:

HKLM/Comm/TIACXWLN1/PARMS/TCPIP

One of the values has a value name of DhcpDNS and the value data is the primary and secondary DNS of my ISP.

I assume this means that the DNS is assigned correctly in the device? Unless this relates to the passthrough connection when I am connected to the laptop via activesync at home?

[Guest Thetechnogeek]

Good to know I am not the only one who has faced this problem, thanks for posting.

I am not at home to test things at the moment, however I was just searching the registry and found the following:

HKLM/Comm/TIACXWLN1/PARMS/TCPIP

One of the values has a value name of DhcpDNS and the value data is the primary and secondary DNS of my ISP.

I assume this means that the DNS is assigned correctly in the device? Unless this relates to the passthrough connection when I am connected to the laptop via activesync at home?

I think you need to be looking at the settings in your router as a first port of call- I suspect what you're looking at is indeed settings for passthru. Remember that when you're connected to a router with NAT (as most are), it's the router that's doing the DNS resolution, not your phone.

[Guest]

OK, thanks. I tried to navigate to my routers IP and that worked, therefore I need to concentrate on the router settings?

Hopefully someone can assist in this area? Router is a Zyxel 660HW-61.

Cheers

Stuart

[Guest conan_troutman]

ok here is how i got it to work on my SP5/8310

first I created a wirles network on my Laptop to connect to the internet using wifi I created a secure connection using the windows cofuguration tool once I had the conection working via the laptop and router i was given a text file by windows which contained some vital information

Your wireless settings:

Network Name (SSID): the name i called my network

Network Key (WEP Key): generated by windows or the wireless router when installed

the type of connection

ps i am a complete novice too so it had to be simple

Network Authentication Type: open

Data Encryption Type: WEP 64-bit

Router password:

then i switched on the wifi on my phone it automatically identified the new network it found i hit connect it asked for my WEP code i put it in and wahey wifi on phone

the important bit is being notified of the network

on the sp5 to get this you open wifi settings

then choose "wifi"

press menu pick "wifi settings"

networks to access: select all

available network notification: select on

turn on wifi and if its working properly on the PC/laptop phone will prompt t o do the rest

Edited August 25, 2006 by conan_troutman

[Guest]

Thanks for the assistance. Unfortunately I tried all of that before I was posting here. Everything SEEMS ok, but just doesn't work.

Not sure what to look for in the router - all of the settings appear to be correct.

[Guest Monolithix (MVP)]

I've had a quick browse over the thread and can't see if you've explicitely set IP and DNS addresses on your phone? Bear in mind that on most devices if you specifiy the router for DNS it is designed to forward them onto the DNS servers set in its configuration...

[Guest]

I've had a quick browse over the thread and can't see if you've explicitely set IP and DNS addresses on your phone? Bear in mind that on most devices if you specifiy the router for DNS it is designed to forward them onto the DNS servers set in its configuration...

I am unsure of how I can change the IP/DNS in a phone. The settings referred to earlier by others must be for PDA's as the smartphone is a lot more limited than those.

Thanks

Stuart

[Guest jimbouk]

Stuart, find a mate with a different wifi router. Test your device on that (with default settings). Then we will know if its your device or your router.

[Guest]

Connected and fully operational on 3 different routers in the last few days. I fear for the safety of my router now... :D

[Guest jimbouk]

OK - so at least we have identified that your device is fine (even if your router is picky about who it shares your web connection with)!

One option is to contact the router manufacturer's technical support people - they may come up with a few suggestions that may provide a workaround.

Otherwise I personally recommend Belkin wireless routers. Their wireless G router seems to provide a lot more stable service than most others (Netgear/Linksys etc). Their MIMO Pre-N router seems to be as reliable (although the range is significantly better).

[Guest]

Thanks to everyone for there assistance throughout. I am currently attempting to get some assistance from the router manufacturer to see if there are some settings I can tweek to get this working. If anything of use is uncovered I will post it here.

Thanks again,

Stuart

[Guest]

After many attempts to get myself connected, I finally purchased a new wireless modem (Netcomm NB5 plus 4/W). After resetting my SP5 to clear any dodgy settings I created I am now connecting with no problems at all!

My zyxel now holds the office door open, until I list it on eBay.

Thanks again to everyone who attempted to help me.

Cheers

Stuart

[Guest billyusa50]

Ok this topic is old, but I've seen others referencing it, even though the solution was a new router :) I'd like to add another possible solution.

I have a sp5m and had this exact problem for days, trying everything I could think of. MY solution (ymmv) was to set the router wifi to channel 7 instead of auto, because auto would cause the phone to default to channel 0, whereas all the other wifi equipment in my home were working on channel 7. instantly, all was well.

I'd also like to confirm that for some odd (and frustrating) reason, there are no options to set DNS values on these smartphones! PS I'm using MAC filtering and given up on WEP because the phone kept 'losing' the key.