Guest Appetite4 Posted August 28, 2006 Report Share Posted August 28, 2006 Is this only on 18 month Flext contracts? Wonder if it's worth phoning up T-Mobile and threatening to return it unless they match the offer. We should all be in our 7 day cooling off period still. I tried 'reasoning' with retentions. No flexibility on the Link to comment Share on other sites More sharing options...
Guest darrellr Posted August 28, 2006 Report Share Posted August 28, 2006 I tried 'reasoning' with retentions. No flexibility on the Link to comment Share on other sites More sharing options...
Guest Vibein Posted August 28, 2006 Report Share Posted August 28, 2006 Seems like a bunch of twits so I am sending mine back as well would not give the Link to comment Share on other sites More sharing options...
Guest billybear Posted August 29, 2006 Report Share Posted August 29, 2006 I tried 'reasoning' with retentions. No flexibility on the Link to comment Share on other sites More sharing options...
Guest jhandslip Posted August 29, 2006 Report Share Posted August 29, 2006 I got the discount today as well :D I got the Flext 35 + WnW for the price of the Flext 30 + WnW = Link to comment Share on other sites More sharing options...
Guest Dr Who Posted August 29, 2006 Report Share Posted August 29, 2006 just went into the Oxford Street store and was offered the same deal but for one phone (i.e Link to comment Share on other sites More sharing options...
Guest billybear Posted August 29, 2006 Report Share Posted August 29, 2006 just went into the Oxford Street store and was offered the same deal but for one phone (i.e Link to comment Share on other sites More sharing options...
Guest ricardo the fish Posted August 29, 2006 Report Share Posted August 29, 2006 Just had abit of play with a Vario II in T's Oxford store. I'm well impressed, and was offered the Link to comment Share on other sites More sharing options...
Guest AdWright Posted August 29, 2006 Report Share Posted August 29, 2006 I rang CS this morning and was initially told that I couldn't have the discount applied to my contract. However, on pointing out that I could return the phone under the 7 day cooling off period and hence they would have an unnecessarily 'used' phone on their hands, the helpful lady spoke with her colleagues and they came back and added the discount. I guess once again, it is a CS lottery as to whether they are helpful or not. I was very nice to the lady on the phone, so perhaps this made all the difference! Link to comment Share on other sites More sharing options...
Guest billybear Posted August 29, 2006 Report Share Posted August 29, 2006 just went into the Oxford Street store and was offered the same deal but for one phone (i.e Link to comment Share on other sites More sharing options...
Guest wesbar Posted August 30, 2006 Report Share Posted August 30, 2006 Spoke to CS last night. They initially said that there was no such offer. After I told her that the shop's were offering it and that I was going to send mine back if they did not give me the discount, she went away and spoke to sales. She said it was listed on their future promotions and they've now added it to my account. Result. Where abouts should this be shown on my online account info? Link to comment Share on other sites More sharing options...
Guest AFK_Matrix Posted August 30, 2006 Report Share Posted August 30, 2006 (edited) I have been trying since Saturday to get this discount applied to my account but no joy whatsoever. There saying becuase I signed up on the 22nd and the deal came through on the 25th I am not able to get that deal on my account :D :D . Unfortunetly I don't have the time at the mo to go through all the hassle of caneclling the acount etc. Wesbar and AdWright when did you sign upto your new contracts? Really annoyed at this, talked to like 5 different people all in a nice manner and still no joy. Oh well I suppose 66 odd quid over 18months isn't alot but it all helps lol. Anyone got anymore advice for getting this on my account? EDIT: I have spoken to Customer Service who refused several times now, but when I got put through to telesales today the guy went and spoke to a Line manager and said that only customer services could do that but it sounded as thought the line manager thought it was ok to put the discount on. Edited August 30, 2006 by AFK_Matrix Link to comment Share on other sites More sharing options...
Guest AdWright Posted August 30, 2006 Report Share Posted August 30, 2006 Wesbar and AdWright when did you sign upto your new contracts? lol - see my post on OcUK - 22nd August Link to comment Share on other sites More sharing options...
Guest wesbar Posted August 30, 2006 Report Share Posted August 30, 2006 I ordered mine from telesales last friday. Link to comment Share on other sites More sharing options...
Guest peekbee Posted August 31, 2006 Report Share Posted August 31, 2006 I signed up on the 23/8 and only yesterday approached T-Mobile re the offer. The customer services rep initially spoke with retentions who said no, but she thought I should get it. After a chat with her manager who agreed with her she spoke with retentions again who called me back later and agreed to take a fiver a month of my account. This seems like a bit of a lottery to me, but all I can say is put on your bestest phone manner. PeeKBee Link to comment Share on other sites More sharing options...
Guest FragMeister Posted August 31, 2006 Report Share Posted August 31, 2006 a friend asked in a local t-mobile shop and as well as the Link to comment Share on other sites More sharing options...
Guest Pondrew Posted August 31, 2006 Report Share Posted August 31, 2006 The deal I got with T-Mobile telesales yesterday was: Flext20 Web N Walk for Link to comment Share on other sites More sharing options...
Guest AFK_Matrix Posted August 31, 2006 Report Share Posted August 31, 2006 Well looks like i'm not gonna be able to get this deal :D . All I can think is becuase I signed up on the 21st I was just one day too early for this deal, as people who signed up on the 22nd are getting the deal. Its a right pain but hey ho u live and learn, won't be so eager to get a new phone on the day its released lol. Link to comment Share on other sites More sharing options...
Guest darrellr Posted September 1, 2006 Report Share Posted September 1, 2006 Well looks like i'm not gonna be able to get this deal :D . All I can think is becuase I signed up on the 21st I was just one day too early for this deal, as people who signed up on the 22nd are getting the deal. Its a right pain but hey ho u live and learn, won't be so eager to get a new phone on the day its released lol. Right (I was a day one customer too!) Just got off phone with 'Adam' in retentions. I pointed out that I had revoked my contract, that the returns bag had arrived and that I'd stay if I got the fiver off + free 3 months wnw. He said no chance, just order another. I said that I'd read on the web it was possible could you ask your manager? He went off, came back - still no, but he was going to call web sales. Web sales said 'No probs'. Ten minutes later I checked "My T-Mobile" and I have ' Link to comment Share on other sites More sharing options...
Guest Loconinja Posted September 1, 2006 Report Share Posted September 1, 2006 I took up my contract on the 21st. I just phoned Customer Services and asked for the Link to comment Share on other sites More sharing options...
Guest billybear Posted September 1, 2006 Report Share Posted September 1, 2006 All discounts including Vario II now on T-Mobile website Link to comment Share on other sites More sharing options...
Guest AFK_Matrix Posted September 1, 2006 Report Share Posted September 1, 2006 I took up my contract on the 21st. I just phoned Customer Services and asked for the Link to comment Share on other sites More sharing options...
Guest Loconinja Posted September 1, 2006 Report Share Posted September 1, 2006 My phone is on a business contract, so I initially phoned Customer Services on 0845 412 2200. They said no, so I asked to be put through to sales. I don't know what happens if you actually quit within the 30 days, as I didn't have to do it in the end! Link to comment Share on other sites More sharing options...
Guest AFK_Matrix Posted September 1, 2006 Report Share Posted September 1, 2006 WOOOOHOOOOO :D :D :D Ok at this moment I am trying not to bounce round the office with pure happiness lol. Thought what the hell will give it one more go. So just phoned up went through to customer services and asked to be put through to sales, and the customer services guy said whats the problem. So went through the expliantion of the Link to comment Share on other sites More sharing options...
Guest Kal El Posted September 1, 2006 Report Share Posted September 1, 2006 If you missed this discount, but took out your contract less than 30 days ago, you should be able to get it. Be prepared to be persistent and to threaten to quit and take out a new contract. Speak to Sales, not Customer Services. Good Luck! I thought there was only a 7 day cooling off period? Where did you find out about the 30 day thing? Link to comment Share on other sites More sharing options...
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