confusing conversation with tmob telesales

[Guest waroffice]

I just want to check something before i sign up.

The lady told me that flext + web n walk is a fixed packed you cant remove web n walk from your package if you dont want it at a later date...but you can with pro is this correct?

thanks

[Guest randomelements]

Not sure about the WnW Pro but if you have a Flext + WnW then that is the full contract/tariff and that is what they base the handset cost on suggesting that you are locked in to the whole thing for the duration of your contract.

Perhaps you can downgrade from pro to WnW.

[Guest waroffice]

you can probably downgrade but to get web n walk pro it cost an extra