Guest MartynW Posted October 27, 2006 Report Share Posted October 27, 2006 My less than 3 weeks old Vario II hung yesterday and following a soft reset now appears to be dead. I've tried to hard reset it and it still refuses to boot, it gets to the t-mobile splash screen and then sits there doing nothing. Following a lengthy call to t-mobile last night (including over an hour on hold!) I was told that there's no stock, no idea of when any are coming in to stock and that I'm welcome to a refund / contract cancellation if I want or I can basically wait "phoneless" until some arrive :rolleyes: Having already gone through the pain of transferring my old phone number to t-mobile I can't face moving on again, so seem to have little choice but to wait! Luckily I have my old phone to put my t-mobile sim in and continue using in the interim. Is there anything else I can try with the Vario II to fix it while I'm waiting for a replacement? I miss it soooooooooo much already :( Thanks! Martyn Link to comment Share on other sites More sharing options...
Guest danktuft Posted October 27, 2006 Report Share Posted October 27, 2006 I'm thinking aloud here really. Have you tried performing the hard reset with and without a USB cable connected to your computer? Try reseating the battery & SIM. Do you have a microSD card in? Maybe take that out. These things are flakey and the oddest things might work. Link to comment Share on other sites More sharing options...
Guest marisa4755 Posted October 28, 2006 Report Share Posted October 28, 2006 I also read somewhere of someone with a different device who had the same problem, and who removed the battery overnight, then put it in and did a hard reset, and the thing came back to life. Worth a try maybe? I feel for you, this is really bad. Good luck with this. Link to comment Share on other sites More sharing options...
Guest Dr Who Posted October 28, 2006 Report Share Posted October 28, 2006 Following a lengthy call to t-mobile last night (including over an hour on hold!) I was told that there's no stock, no idea of when any are coming in to stock and that I'm welcome to a refund / contract cancellation if I want or I can basically wait "phoneless" until some arrive :rolleyes: Surely they should provide you with an equivalent replacement until a Vario II can be found for you. You have a contract with them where they promise to provide a service. If they are unable to honour that contract as is, i.e. with a Vario II, then they should at least make it possible to use that service somehow. Link to comment Share on other sites More sharing options...
Guest MartynW Posted October 28, 2006 Report Share Posted October 28, 2006 Surely they should provide you with an equivalent replacement until a Vario II can be found for you. You have a contract with them where they promise to provide a service. If they are unable to honour that contract as is, i.e. with a Vario II, then they should at least make it possible to use that service somehow. The basic options given were to wait or get a refund and cancel the contract. They did offer a loan refurb phone of unknown description which I declined for fear of it meaning I'd be moved down the waiting list as being "less urgent". Sadly at the moment it's still a doorstop as I've had no luck fixing it myself :rolleyes: Link to comment Share on other sites More sharing options...
Guest Dr Who Posted October 28, 2006 Report Share Posted October 28, 2006 If its completely borked maybe you could try reflashing the ROM? Link to comment Share on other sites More sharing options...
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