Guest smiler Posted April 21, 2006 Report Share Posted April 21, 2006 Hello all. I`ve recently joined t-mobile on there flext 50 tariff. I rang customer services to add the "web-n-walk" bolt-on. For some reason after this i stopped receiving the weekly texts giving my balance... i meant to ring them but as i`m often abroad(driving a truck-nothing glamorous :D ) it took me a few weeks to get around to it. Anyway my bill arrived with relax 50 as the tarrif!!! So i decided to ring and get it sorted..... :) It took me three attempts to get through... I`d ring and wait for ten minutes then have to hang up for various reasons... i finally got through and explained to the bloke the story... rang up x-amount of wks ago to add web package-tariff changed?? "yes i`ve got a note here saying someone rang to change the tarriff" NO.... THAT WASNT WHAT I`D ASKED FOR! What sort of fool would change from a brilliant package to a lesser one for more money?? Anyway after a bit of arguing he changed it back Sorry its been a bit of a rant.... anyway... Will i have to pay for these calls to customer services? or will the minutes come out of my allowance?? Cracking deals there offering.. I got an mda vario with co-pilot which comes in VERY handy for my job Kind regards- The smiler :P Link to comment Share on other sites More sharing options...
Guest smiler Posted April 25, 2006 Report Share Posted April 25, 2006 Hello all. I`ve recently joined t-mobile on there flext 50 tariff. I rang customer services to add the "web-n-walk" bolt-on. For some reason after this i stopped receiving the weekly texts giving my balance... i meant to ring them but as i`m often abroad(driving a truck-nothing glamorous :D ) it took me a few weeks to get around to it. Anyway my bill arrived with relax 50 as the tarrif!!! So i decided to ring and get it sorted..... :) It took me three attempts to get through... I`d ring and wait for ten minutes then have to hang up for various reasons... i finally got through and explained to the bloke the story... rang up x-amount of wks ago to add web package-tariff changed?? "yes i`ve got a note here saying someone rang to change the tarriff" NO.... THAT WASNT WHAT I`D ASKED FOR! What sort of fool would change from a brilliant package to a lesser one for more money?? Anyway after a bit of arguing he changed it back Sorry its been a bit of a rant.... anyway... Will i have to pay for these calls to customer services? or will the minutes come out of my allowance?? Cracking deals there offering.. I got an mda vario with co-pilot which comes in VERY handy for my job Kind regards- The smiler :P thanks for the warm welcome anyway guys..... Link to comment Share on other sites More sharing options...
Guest xrfil Posted April 25, 2006 Report Share Posted April 25, 2006 thanks for the warm welcome anyway guys..... I did read this post, but felt no reply was needed as theres no question i could answer or need to really seems you got it sorted. But i'll add i think its down to how bright a person you get through to when you call up, ive had my share of them getting stuff arse about face, but allso have got throught to some 100% helpfull people Link to comment Share on other sites More sharing options...
Guest jbrare Posted May 3, 2006 Report Share Posted May 3, 2006 thanks for the warm welcome anyway guys..... Welcome Smiler! I think with any company nowardays you can get a numpty or someone helpful, it's 50 / 50 i'm afraid. Link to comment Share on other sites More sharing options...
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