HTC warranty service - your experience?

[Guest uggit]

Has anyone RMA'ed their S710 (or other HTC device) under warranty with HTC service? If so what was your experience? i.e., how would you rate them, any problems, etc.

I just RMA'ed my S710 and sent it to HTC in TX. The d-pad left stopped working altogether. I think it's a short somewhere. Sometimes when I opened and closed the keyboard it would continuously go left like the left button was stuck.

Anyway, just wondering what to expect from HTC service. Thanks.