Vario III and NTL/Virgin users?

[Guest georgie.charles]

A tad off-topic, but someone here will know the answer. I recently took my Vario III to Portugal. Had no problems sending and receiving emails using a 1and1 account, could receive but not send using my ntl account. This was set up automatically by the Vario, which (theoretically) has the right settings onboard. It uses smtp.t-email.co.uk for o/g server use. This will work in the UK, but not for some reason, in Portugal. I tried switching to smtp.ntlworld.com but that wouldn't work either. I'm going to the States shortly, and would like to fix this. Any ideas, anyone?

[Guest Paul (MVP)]

Do 1and1 not have a SMTP server?

P

[Guest zulm]

smtp.ntlworld.com can only be used from a NTL internet connection.

[Guest Paul (MVP)]

Try smtp.1and1.com and auth with your username / password!

P

[Guest georgie.charles]

Try smtp.1and1.com and auth with your username / password!

P

I'm not making myself clear! Yes, 1and1 have a smtp server, and I have no problems using it. I only mentioned it by way of comparison with the ntl account - one's working, one not. It's the ntlworld account I'm having problems with. Perhaps I could just use 1and1 on my ntl account settings for o/g? But surely there is an ntlworld answer that works!

[Guest jimbouk]

As the replies said, you need to authenticate on whichever outgoing server you are using. Most ISP's bloke un-authenticated emails via their SMPT servers to avoid being used as a spam relay. As long as they accept authentication, then you can use either SMPT server - just tick the box that says outgoing server requires authentification and tick box to use same username and password as incoming (pop) server.

[Guest Paul (MVP)]

Authenticate against the NTL one with your NTL account deets?

P

[Guest Shuflie]

If the 1and1 smtp server is working for you then why not just set that as your default smtp server for all accounts?

[Guest Neil5459]

As the experts say- use Authentication!

A couple of caveats though: some mobile phone companies will not authenticate competitors servers. Mainly in USA, but could apply to T-Mobile/NTL? Try, & see.

Some users have found it necessary to physically enter the mail account credentials, even if they are the same as the default ones- again try checking 'Same username/password' or try unchecking, and typing in the details

If 1&1 is working OK, why not forward your NTL mail to the 1&1 account as a workaround? May save some data costs as well, becasue you'd be reducing the negotiation data.

[Guest georgie.charles]

As the experts say- use Authentication!

A couple of caveats though: some mobile phone companies will not authenticate competitors servers. Mainly in USA, but could apply to T-Mobile/NTL? Try, & see.

Some users have found it necessary to physically enter the mail account credentials, even if they are the same as the default ones- again try checking 'Same username/password' or try unchecking, and typing in the details

If 1&1 is working OK, why not forward your NTL mail to the 1&1 account as a workaround? May save some data costs as well, becasue you'd be reducing the negotiation data.

Thanks all for the helpful suggestions. As I say, it's working fine whilst I'm in the UK, so I can't easily test, but when I go to NYC I'll try playing with authentication settings. And if that fails, just send via 1and1.

Thanks again

[Guest Darv]

Thanks all for the helpful suggestions. As I say, it's working fine whilst I'm in the UK, so I can't easily test, but when I go to NYC I'll try playing with authentication settings. And if that fails, just send via 1and1.

Thanks again

AFAIK. ntl requires you to be sending e-mails from the IP address they have registered for you. I coudn't send any e-mails from my ntl account when I moved, I could still recieve them though.

[Guest hicks]

I can't say for sure, but I can tell you that Blueyonder's SMTP server quite happily allows me to authenticate to it and send through it while using the T-mob connection. Since they're essentially the same company now I'd guess that should work?