Guest sc0user_75 Posted October 23, 2007 Report Share Posted October 23, 2007 I knew something was wrong when I looked at my phone the last few mornings - the Internet connection was not on!! Now I can't seem to received emails automatically OR by selecting Send/Receive on the email page. When I click on Send/Receive i get the following message "Cannot Connect with current location settings. To change your connection settings, tap settings" I made sure that the setting was to T-Mobile internet. I can however connect to the internet. Any ideas folks? Link to comment Share on other sites More sharing options...
Guest sc0user_75 Posted October 23, 2007 Report Share Posted October 23, 2007 I knew something was wrong when I looked at my phone the last few mornings - the Internet connection was not on!! Now I can't seem to received emails automatically OR by selecting Send/Receive on the email page. When I click on Send/Receive i get the following message "Cannot Connect with current location settings. To change your connection settings, tap settings" I made sure that the setting was to T-Mobile internet. I can however connect to the internet. Any ideas folks? Guys I even tried to Check the box that allows "to send/receive when roaming" in the Advanced Settings menu. This also does not work. Link to comment Share on other sites More sharing options...
Guest jimbouk Posted October 23, 2007 Report Share Posted October 23, 2007 Sounds like your t internet connection settings are wrong. Go into start, settings, connections tab, connections, then click on manage existing connections. Make sure your T connection is selected and press edit., click next, check the access point is correct as well as any username etc they require. You will need to search for the T GPRS settings - I think there's a thread somewhere around with all of them. Link to comment Share on other sites More sharing options...
Guest sc0user_75 Posted October 23, 2007 Report Share Posted October 23, 2007 Thanks Jimbo for reply. If the tmobile internet setting were incorrect would that not disallow me from accessing the internet? I can easily access the internet no problems. Its just emails that is a PITA! Link to comment Share on other sites More sharing options...
Guest jimbouk Posted October 23, 2007 Report Share Posted October 23, 2007 Ah... is this your main outlook emails? Do you have a mail server account or were you sycning via cable to your pc? Link to comment Share on other sites More sharing options...
Guest sc0user_75 Posted October 23, 2007 Report Share Posted October 23, 2007 It's my .Mac email address. And it's a straight download of emails from the phone itself. Link to comment Share on other sites More sharing options...
Guest sc0user_75 Posted October 23, 2007 Report Share Posted October 23, 2007 A quick update guys... and info for anyone else who has this problem in future... For some unknown reason my Activesync had turned itself on. That's the reason why I couldnt receive any emails! Is this normal? Should it happen if Actvivesync is on? Link to comment Share on other sites More sharing options...
Guest Paul (MVP) Posted October 24, 2007 Report Share Posted October 24, 2007 Activesync on the device? No, shouldn't cause a problem. P Link to comment Share on other sites More sharing options...
Guest sc0user_75 Posted October 24, 2007 Report Share Posted October 24, 2007 Activesync on the device? No, shouldn't cause a problem. P Yup. Strange. But for some reason my Activesync was on in Comm Manager. As soon as I turned this off I was back in business! Link to comment Share on other sites More sharing options...
Guest jimbouk Posted October 24, 2007 Report Share Posted October 24, 2007 So the message was an activesync warning that it couldnt connect... Have you "half" set up an exchange server account to try to get push? Link to comment Share on other sites More sharing options...
Guest sc0user_75 Posted October 24, 2007 Report Share Posted October 24, 2007 No Jimbo. The message came direct from the Connections icon at top of screen. As for exchange server's - I dont even know what they are let alone try to set up one ;) Link to comment Share on other sites More sharing options...
Guest jimbouk Posted October 24, 2007 Report Share Posted October 24, 2007 That message does relate top activesync though. WM devices confusingly use the same location to tell you about AS connection problems and WEB connection issues. If it happens again, I would review your activesync settings and maybe delete the partnership and repair it. Link to comment Share on other sites More sharing options...
Guest sc0user_75 Posted October 24, 2007 Report Share Posted October 24, 2007 I'll have to come to you mate to ask how to do it ;) But so far, since I switched off Active Sync, emails have been coming through fine. Just had a thought... what makes Active Sync come on? Is it when you sync the device with a computer? If so, I reckon this happened when I synced the phone with my Mac over the weekend. But then again, I use Missing Sync and not Active Sync. Hmmmmmmmmm! I'll try syncing the device again tonight and see what happens. Link to comment Share on other sites More sharing options...
Guest Snooginsguy Posted October 24, 2007 Report Share Posted October 24, 2007 I'll have to come to you mate to ask how to do it ;) But so far, since I switched off Active Sync, emails have been coming through fine. Just had a thought... what makes Active Sync come on? Is it when you sync the device with a computer? If so, I reckon this happened when I synced the phone with my Mac over the weekend. But then again, I use Missing Sync and not Active Sync. Hmmmmmmmmm! I'll try syncing the device again tonight and see what happens. Activesync will come on when you have the "Automatic Change Time Zone and Clock" option turned on. this is in the Phone > Tine Zone tab under Settings. I was also having this problem where my pop emails weren't getting downloaded when the phone is in standby, and occasionally alarms wouldn't go off either. I had to disable the Task Manager and the HTC homescreen to get them to work - I think it is a related issue to what some people are seeing with the freezing screens, as getting rid of these 2 items helped stop the freezing screen as well as letting me get email automatically. Link to comment Share on other sites More sharing options...
Guest liteswap Posted October 25, 2007 Report Share Posted October 25, 2007 Activesync will come on when you have the "Automatic Change Time Zone and Clock" option turned on. this is in the Phone > Tine Zone tab under Settings. I was also having this problem where my pop emails weren't getting downloaded when the phone is in standby, and occasionally alarms wouldn't go off either. I had to disable the Task Manager and the HTC homescreen to get them to work - I think it is a related issue to what some people are seeing with the freezing screens, as getting rid of these 2 items helped stop the freezing screen as well as letting me get email automatically. I have this issue too. I've turned off HTC's home screen, stopped ActiveSync and it still reports that it can't find the email server - and yes, it is set up correctly. Interestingly, if I clear the Inbox and re-download, it'll happily download up to the last point where it stopped - and then stop again. Very weird - and annoying. It happens no matter whether the connection type is Wi-Fi, 3G, HSDPA or GPRS, so that's not the problem. And since it will download SOME emails, it's obviously correctly connected. Memory is not in short supply either. Bright ideas required and gratefully received... Link to comment Share on other sites More sharing options...
Guest liteswap Posted October 25, 2007 Report Share Posted October 25, 2007 I have this issue too. I've turned off HTC's home screen, stopped ActiveSync and it still reports that it can't find the email server - and yes, it is set up correctly. Interestingly, if I clear the Inbox and re-download, it'll happily download up to the last point where it stopped - and then stop again. Very weird - and annoying. It happens no matter whether the connection type is Wi-Fi, 3G, HSDPA or GPRS, so that's not the problem. And since it will download SOME emails, it's obviously correctly connected. Memory is not in short supply either. Bright ideas required and gratefully received... More weirdness: I set the machine's home screen back to the Voda default and email starts working again. I then connect to the PC and ActiveSync fires up. After syncing, but before disconnection, email won't connect at all. Disconnect ActiveSync and email now works. But for how long...? Link to comment Share on other sites More sharing options...
Guest jimbouk Posted October 25, 2007 Report Share Posted October 25, 2007 I have this issue too. I've turned off HTC's home screen, stopped ActiveSync and it still reports that it can't find the email server - and yes, it is set up correctly. Interestingly, if I clear the Inbox and re-download, it'll happily download up to the last point where it stopped - and then stop again. Very weird - and annoying. It happens no matter whether the connection type is Wi-Fi, 3G, HSDPA or GPRS, so that's not the problem. And since it will download SOME emails, it's obviously correctly connected. Memory is not in short supply either. Bright ideas required and gratefully received... If this is pop email, is it set to only download X days worth of emails? Or is it simply timing out due to a slow email server? Link to comment Share on other sites More sharing options...
Guest liteswap Posted October 26, 2007 Report Share Posted October 26, 2007 If this is pop email, is it set to only download X days worth of emails? Or is it simply timing out due to a slow email server? This is IMAP - and I might have suspected a slow server except that the problem seems to vary according to what state the machine is in - ie it's not random. It's still working now, though - the troubling thing is that if it stops working again, I don't know exactly which of my actions fixed the problem, even though I was methodical about it. Link to comment Share on other sites More sharing options...
Guest sc0user_75 Posted October 26, 2007 Report Share Posted October 26, 2007 I'll have to come to you mate to ask how to do it ;) But so far, since I switched off Active Sync, emails have been coming through fine. Just had a thought... what makes Active Sync come on? Is it when you sync the device with a computer? If so, I reckon this happened when I synced the phone with my Mac over the weekend. But then again, I use Missing Sync and not Active Sync. Hmmmmmmmmm! I'll try syncing the device again tonight and see what happens. A quick update guys - I sync'd my phone last night using Missing Sync, I checked the Clock settings, and thankfully all seems to be well. I'm getting auto receive emails, I can manually download them to. Oh, and am also using HTC Home Screen with not problems. Link to comment Share on other sites More sharing options...
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