Guest thejollyboys Posted November 7, 2007 Report Posted November 7, 2007 (edited) I have had this device for about two weeks now but cannot get exchange push email to work properly. The device is on Orange. When the device is on it works fine I send email and it arrives in about 5 seconds. However if the device is in standby the mail does not always arrive. I make sure the device has network coverage. Let the device go into standby, send a mail but it does not arrive. I have spoken to HTC who say this is an issue they have had lots of calls over and to write to head office. Does anyone have a work around or experienced this issue for themselves? I have posted this in the anoyance section but thought it may be worth a fresh post instead. Edited November 7, 2007 by thejollyboys
Guest Phil Lee Posted November 7, 2007 Report Posted November 7, 2007 I have just tested it on my VIII. With the phone in standby I am notified with a sound when I receive a Push email sent to the inbox. No message is disaplayed on screen and the device does not come out of standby. I have some rules configured to direct messages from a mailing list to a sub-folder. I am not notified when I receive these emails.
Guest jimbouk Posted November 7, 2007 Report Posted November 7, 2007 Mine works fine in standby. The device vibrates when I receive an email over directpush.
Guest ImTribble Posted November 7, 2007 Report Posted November 7, 2007 I have had this device for about two weeks now but cannot get exchange push email to work properly. The device is on Orange. When the device is on it works fine I send email and it arrives in about 5 seconds. However if the device is in standby the mail does not always arrive. I make sure the device has network coverage. Let the device go into standby, send a mail but it does not arrive. I have spoken to HTC who say this is an issue they have had lots of calls over and to write to head office. Does anyone have a work around or experienced this issue for themselves? I have posted this in the anoyance section but thought it may be worth a fresh post instead. I'm having the same push email problem in standby mode. But it isn't consistent. It seems that if I have the charger plugged in, it works fine. If it is running on the battery, the notifications do not (always) come in.
Guest jimbouk Posted November 7, 2007 Report Posted November 7, 2007 Are you letting it time out and go into standby or pushing the power button to force standby?
Guest ImTribble Posted November 7, 2007 Report Posted November 7, 2007 Are you letting it time out and go into standby or pushing the power button to force standby? Just letting it go to standby. I just found a registry tweak so I'm testing it out now. Hopefully it will fix the problem.
Guest jimbouk Posted November 7, 2007 Report Posted November 7, 2007 If that doesnt work, then try manually switching to stand by when you are finished using the device.
Guest lozzd Posted November 7, 2007 Report Posted November 7, 2007 This is a well known thing. Very interesting thread on XDA Developers about it; We think we might have a (sort of) fix. http://forum.xda-developers.com/showthread.php?t=332362
Guest Y@nn Posted November 9, 2007 Report Posted November 9, 2007 I think it the activesync who block th whole system... for me it's working now 100% just stop with the task menu the activesync if your phone is not plugged... BTW: - I didnt change any set-up in the HTC home plugin - the download time either - I got the menu task bar to quickly stop all the unwanted working programs Voilà hope it will work for you as well! BR Yann
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