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Just got Orange Tytn II and now totally gutted :( !!!


Guest shadieb

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Guest shadieb

My upgrade with Orange was due this week so I opted to keep my existing contract which is only £20 a month for a 12 month contract (low usage) and pay £99 for the Tytn II. Phone arrived yesterday afternoon and everything seemed fine. Anyhow, just got it set up the way I wanted with the HTC Home plugin etc. and installed ScummVM only to discover a dead pixel about 1/3rd up the screen and smack in the middle.

Problem is I only went for the phone as I do a lot of travelling and fancied playing the old Lucas Arts games on the move and watching movies etc. so I know the dead pixel is going to drive me crazy.

According to the upgrade department when I ordered the phone I have a 7 day cooling off period to return the phone which is great, but I still really want a Tytn. I don't know where I would stand if I were to send the phone back and ask them for another one at the same time? I would imagine the folks on the phone thinking it a bit strange?

Anybody got any advise on what to do? Theres no way I could I learn to live with it on such a small screen it is pretty noticeable and once I see it my eyes automatically get drawn to it :D

Thanks in advance.

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Guest Mysterious Stranger

Just tell 'em it's faulty. Ultimatley you can refuse it in the first 7 days for any reason. If it's faulty in the first 28 days I believe they have to give you a new one anyway incl. retail box not just do a handset swop - watch out as the handset swop units are other people's old returns...

M.S

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Guest awarner (MVP)

Normally companies will have different views on replacement units depending on how many dead pixels there are and their location on the screen.

One dead pixel may not qualify for a replacement but as it's in the middle of the screen you may get lucky.

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Guest Techy
Normally companies will have different views on replacement units depending on how many dead pixels there are and their location on the screen.

One dead pixel may not qualify for a replacement but as it's in the middle of the screen you may get lucky.

failing that, pull out the stat rights card :D Watching movies with the poor drivers might be an aquired taste though ... TyTN II is still the best phone imho.

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Guest Yammeh

I had the same issue with Vodafone, took it in and they gave me a brand new one. Assuming the people in the 3 store won't know anything about the phone, you could try flashing it with HardSPL so you get the 3 coloured screen and say it crashed while updating and you can't find a way to fix it or something.

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Guest Confucious

Tell them the truth!

See what they say. If you don't like it tell them to stick it. How can anyone use a WM device on Orange anyway? Without cheap data they're not much better than a 'normal' phone :D

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Guest shadieb

Thanks for the pointers guys.

Phoned Orange today and told them the truth as someone suggested on here, I got the usual crap about dead pixels being part of the maufacture process etc. Told them I would return it under the 7 day cooling off policy and get one from T-Mobile instead. They came back immediately with they will have a brand new replacement delivered tomorrow for me :D

Good result and thanks again for the pointers.

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Guest The Doctor
Thanks for the pointers guys.

Phoned Orange today and told them the truth as someone suggested on here, I got the usual crap about dead pixels being part of the maufacture process etc. Told them I would return it under the 7 day cooling off policy and get one from T-Mobile instead. They came back immediately with they will have a brand new replacement delivered tomorrow for me :D

Good result and thanks again for the pointers.

Ah the old T-Mobile card :( Normally rattles Orange CSR into doing what they should have offered to do.

Phil

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