Just got Orange Tytn II and now totally gutted :( !!!

[Guest shadieb]

My upgrade with Orange was due this week so I opted to keep my existing contract which is only £20 a month for a 12 month contract (low usage) and pay £99 for the Tytn II. Phone arrived yesterday afternoon and everything seemed fine. Anyhow, just got it set up the way I wanted with the HTC Home plugin etc. and installed ScummVM only to discover a dead pixel about 1/3rd up the screen and smack in the middle.

Problem is I only went for the phone as I do a lot of travelling and fancied playing the old Lucas Arts games on the move and watching movies etc. so I know the dead pixel is going to drive me crazy.

According to the upgrade department when I ordered the phone I have a 7 day cooling off period to return the phone which is great, but I still really want a Tytn. I don't know where I would stand if I were to send the phone back and ask them for another one at the same time? I would imagine the folks on the phone thinking it a bit strange?

Anybody got any advise on what to do? Theres no way I could I learn to live with it on such a small screen it is pretty noticeable and once I see it my eyes automatically get drawn to it :D

Thanks in advance.

[Guest Mysterious Stranger]

Just tell 'em it's faulty. Ultimatley you can refuse it in the first 7 days for any reason. If it's faulty in the first 28 days I believe they have to give you a new one anyway incl. retail box not just do a handset swop - watch out as the handset swop units are other people's old returns...

M.S

[Guest shootydogthing]

Play the defective card. I got replacements from T-Mobile when I broke the phone by... something. Dunno what. :D

[Guest awarner (MVP)]

Normally companies will have different views on replacement units depending on how many dead pixels there are and their location on the screen.

One dead pixel may not qualify for a replacement but as it's in the middle of the screen you may get lucky.

[Guest Techy]

Normally companies will have different views on replacement units depending on how many dead pixels there are and their location on the screen.

One dead pixel may not qualify for a replacement but as it's in the middle of the screen you may get lucky.

failing that, pull out the stat rights card :D Watching movies with the poor drivers might be an aquired taste though ... TyTN II is still the best phone imho.

[Guest Yammeh]

I had the same issue with Vodafone, took it in and they gave me a brand new one. Assuming the people in the 3 store won't know anything about the phone, you could try flashing it with HardSPL so you get the 3 coloured screen and say it crashed while updating and you can't find a way to fix it or something.

[Guest Confucious]

Tell them the truth!

See what they say. If you don't like it tell them to stick it. How can anyone use a WM device on Orange anyway? Without cheap data they're not much better than a 'normal' phone :D

[Guest shadieb]

Thanks for the pointers guys.

Phoned Orange today and told them the truth as someone suggested on here, I got the usual crap about dead pixels being part of the maufacture process etc. Told them I would return it under the 7 day cooling off policy and get one from T-Mobile instead. They came back immediately with they will have a brand new replacement delivered tomorrow for me :D

Good result and thanks again for the pointers.

[Guest The Doctor]

Thanks for the pointers guys.

Phoned Orange today and told them the truth as someone suggested on here, I got the usual crap about dead pixels being part of the maufacture process etc. Told them I would return it under the 7 day cooling off policy and get one from T-Mobile instead. They came back immediately with they will have a brand new replacement delivered tomorrow for me :D

Good result and thanks again for the pointers.

Ah the old T-Mobile card :( Normally rattles Orange CSR into doing what they should have offered to do.

Phil

[Guest Paul (MVP)]

Nice one :D

P