Guest Aero Posted May 22, 2008 Report Share Posted May 22, 2008 Well it happened finally :D My pristine TyTN II which I take great of :( I was swapping the cars round and as I jumped into one felt the case tug on my belt. Anyway, moved the car and walked ack onto the drive to see phone in case on drive, oviously having fallen out of the car. then I noticed it was dusty - I must have reversed over it :-O Amazingly it's in one piece and still looks pristine ut the screen is smashed and the b key isn't working too well. Fortunately I have orange care, ut will they pay out? have heard worrying stories. it was in the case that comes with it, if the damn thing had a proper belt loop it would have been ok.. also if they do say yes, wil it e a replacement or repair? can do without losing it for weeks :o Link to comment Share on other sites More sharing options...
Guest Paul (MVP) Posted May 22, 2008 Report Share Posted May 22, 2008 Well Orange care is insurance, so they shoudl replace it? I'm no longer with Orange, but 'back in the day' they used to get you a replacement in 24 hours. Not sure they still do that tho! P Link to comment Share on other sites More sharing options...
Guest WearTheFoxHat Posted May 22, 2008 Report Share Posted May 22, 2008 Orange care told my mate to wear different shirts after two successive claims for phone falling out of shirt pocket! Link to comment Share on other sites More sharing options...
Guest unknown-singh Posted May 22, 2008 Report Share Posted May 22, 2008 Well it happened finally :D My pristine TyTN II which I take great of :( I was swapping the cars round and as I jumped into one felt the case tug on my belt. Anyway, moved the car and walked ack onto the drive to see phone in case on drive, oviously having fallen out of the car. then I noticed it was dusty - I must have reversed over it :-O Amazingly it's in one piece and still looks pristine ut the screen is smashed and the b key isn't working too well. Fortunately I have orange care, ut will they pay out? have heard worrying stories. it was in the case that comes with it, if the damn thing had a proper belt loop it would have been ok.. also if they do say yes, wil it e a replacement or repair? can do without losing it for weeks :o hi yes orange care will replace/repair your handset, and they do state in there policy that replacements will be made withing 24 hours or reporting the claim, but if they decide to repair it it may take slightly longer, excess is just £15. so you might be without your device for a few days. : ( but look on the bright side, atleast it will be replaced repaired. Link to comment Share on other sites More sharing options...
Guest Paul (MVP) Posted May 22, 2008 Report Share Posted May 22, 2008 I was gonna say, if they DON'T replace it, what's the point of paying for Orange care? :D P Link to comment Share on other sites More sharing options...
Guest Aero Posted May 22, 2008 Report Share Posted May 22, 2008 is there a chance that they'll say I didn't take enough care of it? is there a certain way I should phrase it? Link to comment Share on other sites More sharing options...
Guest Mysterious Stranger Posted May 22, 2008 Report Share Posted May 22, 2008 is there a chance that they'll say I didn't take enough care of it? is there a certain way I should phrase it? I think you need to phrase it properly. I had a problem a few years ago when the digitiser went an an m500 as I had keys in my jacket pocket - I didn't know they were there and apparently I should have checked before putting my phone in with them... Link to comment Share on other sites More sharing options...
Guest hotphil Posted May 22, 2008 Report Share Posted May 22, 2008 If you read what your Orange Care actually covers (or excludes) you should be able to negotiate the OCS scripts pretty well. If it covers the phone being dropped, I'd just say you dropped it. There is usually a "reasonable care" clause, but I'd not complicate by expanding too much - just be concise once you know what is included in the policy. Link to comment Share on other sites More sharing options...
Guest Aero Posted May 22, 2008 Report Share Posted May 22, 2008 (edited) good advice! Any idea where I can find it online? Don't think Orange ever sent me any T&Cs :( Never mind, found it here: http://www1.orange.co.uk/mobileterms/orange_care_terms.pdf Key para here: 3.3. Wilful Act or Neglect any wilful act neglect or failure to take reasonable care either by an Authorised User or carried out at the direction or instigation of an Authorised User; Still very vague - "failure to take reasonable care" - will they say I wasn't careful enough clipping it to my belt? :o Interesting to note that I'm not covered for Acts of Terrorism, War, Radioactive contamination, or Sonic Bangs! :D Edited May 22, 2008 by Aero Link to comment Share on other sites More sharing options...
Guest unknown-singh Posted May 22, 2008 Report Share Posted May 22, 2008 good advice! Any idea where I can find it online? Don't think Orange ever sent me any T&Cs :( Never mind, found it here: http://www1.orange.co.uk/mobileterms/orange_care_terms.pdf Key para here: Still very vague - "failure to take reasonable care" - will they say I wasn't careful enough clipping it to my belt? :o Interesting to note that I'm not covered for Acts of Terrorism, War, Radioactive contamination, or Sonic Bangs! :D hi if i was you i would say " i dropped it as i was getting into my car" something like that, its not far from the truth, and should be a simple enough claim. p.s i belive it does state in the terms that all defects should be reported within 24 hours of discovery (something like that from mermory) so make sure when u claim say it happend on that day or the day before, not last week etc. insurance companies always try and find a way not to pay out, so just make sure your read the policy carefully before claiming. Link to comment Share on other sites More sharing options...
Guest Aero Posted May 22, 2008 Report Share Posted May 22, 2008 Well they're replacing it without argument! :D Now I just have to make sure I have everything backed up :roll: Link to comment Share on other sites More sharing options...
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