Guest TheMrMay Posted August 30, 2009 Report Share Posted August 30, 2009 (edited) Hello. After installing HTC Sync from the HTC website (v.2.0.4), and connecting my Hero via USB, my Hero cannot find HTC Sync on PC, although it is installed, and I have restarted my pc (WinVista). After the "Finding HTC Sync on your PC" message, I get an error message saying: "Unable to find HTC Sync on your PC. Please make sure that HTC Sync is installed and opened on your PC [which it is]..." Has anyone else had this problem? Edited April 20, 2010 by TheMrMay Link to comment Share on other sites More sharing options...
Guest AlThePost Posted August 30, 2009 Report Share Posted August 30, 2009 You don't say which version of Windows you're using, but I have this problem occasionally on Win XP SP3. What works for me is rebooting the handset, opening HTCSync on the desktop, connecting Hero with USB cable, then selecting "HTCSync" from the notification bar. It always connects successfully that way and works normally for a while before 'losing' HTCSync again. Rinse and repeat. Also check that, when the handset is connected, you see it listed in Device Manager under "Android Devices" as that means the drivers are correctly installed. /Al Link to comment Share on other sites More sharing options...
Guest TheMrMay Posted August 30, 2009 Report Share Posted August 30, 2009 (edited) I'm using WinVista SP1. Edited April 20, 2010 by TheMrMay Link to comment Share on other sites More sharing options...
Guest TheMrMay Posted August 30, 2009 Report Share Posted August 30, 2009 (edited) Still doesn't work. Edited April 20, 2010 by TheMrMay Link to comment Share on other sites More sharing options...
Guest soulehs Posted August 31, 2009 Report Share Posted August 31, 2009 Are you using anything like taskiller? If you stop the pc sync process it can't restart til the phone does. Link to comment Share on other sites More sharing options...
Guest Matchstick Posted September 2, 2009 Report Share Posted September 2, 2009 Are you using anything like taskiller? If you stop the pc sync process it can't restart til the phone does. Bingo ! I'd been wondering why Sync would work sometimes and not others. I've added PC Synchronization to the TasKiller ignore list and sync is working reliably now. Thanks for that :D Link to comment Share on other sites More sharing options...
Guest zabs80 Posted September 29, 2009 Report Share Posted September 29, 2009 (edited) Bingo ! I'd been wondering why Sync would work sometimes and not others. I've added PC Synchronization to the TasKiller ignore list and sync is working reliably now. Thanks for that :) How do you add PC Synchronization to the Task Killer ignore list? Through Settings -> Applications menu or within Task Killer app? Tried both options but did not see it :S Thanks! Igor Edited September 29, 2009 by zabs80 Link to comment Share on other sites More sharing options...
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