Guest mattsdad1701 Posted December 21, 2010 Report Share Posted December 21, 2010 A friend of mine works for Carphone Warehouse and O2's repair team at their combined service centre in Swansea. Asked him about the Streak's screen issue and he says the cracked screens are due to Twisting the device in the pocket etc. the screen is fixed to the glass outer with a mild bonding agent. The Gorilla glass can flex slightly to 3%, but the LCD is a rigid affair made up of 7 layers of crystalline 'glass' and just wont flex. He added that the device would benefit from not having LCD & Gorilla bonded together. The can and do log all software versions just by docking the device, the system only logs Serials/Tags/Basic customer details, their system isn't allowed to log personal details by law He does repairs 'outside' his office at a seriously discounted price, had my iPhone4, mint condition for £55 (mates rates lol) and have a Galaxy Tab coming for £125 :) Nice having mates where it matters lol Asked him if it's ok to pass on his details to anyone looking for an out of warranty repair and he's ok with that. as long as you know it'll be done 'outside' official channels. Yes, he does offer a 3 month warranty on parts PM me if you need help and i'll send you his email addy Mods, if this oversteps the 'Advertising Boundaries' please feel free to edit Could you advise me of this chaps email address as I have 2 with broken screens/lcds to repair? Link to comment Share on other sites More sharing options...
Guest panamoncreel0 Posted December 23, 2010 Report Share Posted December 23, 2010 I just broke mine for the second time, once it twisting in the pocket, second falling 3 foot out of my shirt pocket, dells policy here in the states is one time replacement no questions asked. Got lucky Link to comment Share on other sites More sharing options...
Guest lonegungrrly Posted December 23, 2010 Report Share Posted December 23, 2010 yeah, just to confirm what most have said, I'm from UK and my screen died, to the point where it was completely black, so no flashing back to stock. i had steve's 2.2 on it. I phoned dell, they said they'd fix it the first time in good faith. they picked it up 2 days later. two weeks later, I have a shiny new streak, accessories and all, completely free. Love Dell, me! it wouldn't surprise me if the broken one just got thrown out or recycled. they certainly didn't check what I had running on it (thankfully!) Link to comment Share on other sites More sharing options...
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